My client is a dynamicmarketing company situated in Deeside They currently have

Sat, 22 Nov 2008 08:52:45 GMT

an excellent opportunity for an experienced Contact Centre Manager. Specialising in outbound marketing campaigns, our client is looking for an experienced Contact Centre Manager to work with them in continuing to exceed client expectations. The successful candidate will be responsible for managing the teamsof telemarketing professionals and providing them with clear direction and leadership. You will also be responsible for motivating the teams and providing any training needed. Reporting to the Directors you will manage a growing number of outbound telemarketing consultants and be able to liaise with the wider business plan and execute the short, medium and long terms corporate B2B strategy. If you would like further information or wish to apply for this position please contact sally @ Dee recruitment.. £25,000.00 - Contact seller

Organisation DescriptionTo provide excellent customer service to our clients

Sat, 22 Nov 2008 08:52:45 GMT

business links. The customers are environmental consultants, engineers and other property professionals who rely on the company for unique and high quality information drawn from current and historical mapping and databases of contamination risk and historicmaps. This role involves answering varied queries and in some cases providing intricate explanations to a highly professional customer base. Job Description Effectively handle telephone enquiries Provide advice and help on how to use company websites Effectively handle email, fax and postal enquiries including digitising sites for customers who are unableto use the website. Investigate and resolve customers queries regarding aspects of the Environmental data and report delivery. Process and monitor the supply of external reports from third party suppliers Provide quotations for Environmental Reports Investigate and resolve customers queries regarding aspects of the Environmental data and report delivery. Liaise with company Account Managers to resolve queries, and manage and build relationships with keycustomers. Provide input to project meeting for new products Feedback the customers comments and requirements for product and process enhancements. Train existing and new work colleagues. Person SpecificationMinimum of 1-year customerservices experience Customer focused Excellent communication skills, both written and verbal Good telephone manner Ability to solve problems Ability to organise and prioritise work, with a methodical and thorough working practice Works efficiently and quickly under pressure Excellent team player Ability to interpret customers requirements Outgoing, enthusiastic, honest and confident. £21,000.00 - Contact seller

My client is the independent regulator and competition authority for the UK

Sat, 22 Nov 2008 08:52:45 GMT

communications industries. Based in beautiful offices facing the Thames this is an amazing opportunity for a established, experienced Customer Service Team Leader.

THE ROLE
*Lead and motivate associates to ensure delivery of telephony KPI's across the team, broadcast, licensing and interference
*Ensure team comply with process for logging, assigning, tracking, escalating and closing complaints and enquiries
*Quickly and proactively assess trends, their relevance and ensure that the team has the correct information to provide to consumers and customers
*Set team objectives that support the functional direction and team purpose
*Monitor the quality of associates' calls using call recording and live listening
*Monitor associate call handling performance and productivity
*Identify areas of underperformance and development; document and agree appropriate corrective action though regular 'side by side' coaching
*Coach and develop associates to deliver qualitative and quantitative targets
*Conduct regular monthly performance review meetings to ensure efficient and effective delivery of customer service; the objectives should also meet the personal development needs of individual associates
*Where persistent underperformance identified, escalate to Heads and/or HR, using disciplinary procedures where appropriate.
*Real time management of call queues including taking inbound consumer calls during peak periods of call traffic
*Take responsibility for escalated consumer calls and take appropriate follow-up action
*Work with the Telecoms Team Leader to identify consumer and customer trends; support, evaluate and deliver unbiased opinions for the benefit of Consumer Policy functions.
*Manage team resources to ensure training and holidays are planned in conjunction with other team leaders
*Proactively manage and audit absence and attendance levels, taking action to address poor performance
*Interface with the specialist Central Operations support teams handling spectrum licensing, broadcasting content and telecoms issues
*Hold regular team meetings with teams and attend internal and external meetings - daily buzz sessions, bi-weekly team meetings, full monthly team meetings, stakeholder, consumer policy and investigations; representing in a positive manner
*Participate in recruitment and assessment centres to recruit a high calibre of staff
*Develop a culture which promotes teamwork and excellent customer service to ensure the delivery of departmental objectives
*Act as a positive role model within the team representing the highest standards reflected through professional communication and behaviour.
*Support and assist Heads to meet and implement functional objectives, facilitating changes in processes and regulatory policies
*Support/manage ad hoc projects within Central Operations as appropriate

Skills and Attributes

*A strong understanding of the communications sector is essential. This should include knowledge of Telecoms and Broadcast
*Management experience, preferably within a contact centre/customer services environment
*Proven track recording in delivering targets
*Experienced in coaching and developing others to improve performance
*A passion for exceeding customer expectations and customer service delivery
*Strong interpersonal and communication skills with a flair for influencing and negotiating
*Intermediate and good working knowledge of Microsoft Office tools including Microsoft Excel, Word and PowerPoint
*Ability to work under pressure and own initiative when required
*Flexible and self-motivated individual
*Results orientated and able to plan and organise work effectively. £29,000.00 - Contact seller

My client is the independent regulator and competition authority for the UK

Sat, 22 Nov 2008 08:52:44 GMT

communications industries. Based in beautiful offices facing the Thames this is an amazing opportunity for a established, experienced Customer Service Team Leader. THE ROLE Lead and motivate associates to ensure delivery of telephony KPIs across the team, broadcast, licensing and interference Ensure team comply with process for logging, assigning, tracking, escalating and closing complaints and enquiries Quickly and proactively assess trends, their relevance and ensure that the team has the correct information to provide to consumers and customers Set team objectives that support the functional direction and team purpose Monitor the quality of associates calls using call recording and live listening Monitor associate call handling performance and productivity Identify areas of underperformance and development; document and agree appropriate corrective action though regular side by side coaching Coach & develop associates to deliver qualitative and quantitative targets Conduct regular monthly performance review meetings to ensure efficient and effective delivery of customer service; the objectives should also meet the personal development needs of individual associates Where persistent underperformance identified, escalate to Heads and/or HR, using disciplinary procedures where appropriate. Real time management of call queues including taking inbound consumer calls during peak periods of call traffic Take responsibility for escalated consumer calls and take appropriate follow-up action Work with the Telecoms Team Leader to identify consumer and customer trends; support, evaluate and deliver unbiased opinions for the benefit of Consumer Policy functions. Manage team resources to ensure training and holidays are planned in conjunction with other team leaders Proactively manage & audit absence and attendance levels, taking action to address poor performance Interface with the specialist Central Operations support teams handling spectrum licensing, broadcasting content and telecoms issues Hold regular team meetings with teams & attend internal and external meetings daily buzz sessions, bi-weekly team meetings, full monthly team meetings, stakeholder, consumer policy & investigations; representing in a positive manner Participate in recruitment and assessment centres to recruit a high calibre of staff Develop a culture which promotes teamwork and excellent customer service to ensure the delivery of departmental objectives Act as a positive role model within the team representing the highest standards reflected through professional communication and behaviour. Support and assist Heads to meet and implement functional objectives, facilitating changes in processes and regulatory policies Support/manage ad hoc projects within Central Operations as appropriate Skills and Attributes A strong understanding of the communications sector is essential. This should include knowledge of Telecoms and Broadcast Management experience, preferably within a contact centre/customer services environment Proven track recording in delivering targets Experienced in coaching & developing others to improve performance A passion for exceeding customer expectations and customer service delivery Strong interpersonal and communication skills with a flair for influencing and negotiating Intermediate and good working knowledge of Microsoft Office tools including Microsoft Excel, Word and PowerPoint Ability to work under pressure and own initiative when required Flexible and self-motivated individual Results orientated and able to plan and organise work effectively. £29,000.00 - Contact seller

My client, a leading European outsource contact centre, is seeking an

Sat, 22 Nov 2008 08:52:44 GMT

experienced, analytical and commercially aware Project & Quality Manager for their central London base. The ideal candidate must have a good working knowledge of designing solutions in all aspects of a call centre environment, along with project management experience (full life cycle) within a call centre and the ability to translate customer requirements into practical and workable solution design ideas. You will have experience in building staffing models for all types of call centre service, as well as in preparing proposals and submitting tenders, and be able to compile and present presentations at all levels. You must have experience in managing ISO 9001 processes and procedures/ internal auditing and have a good understanding of Compliance rules and regulations, particularly in line with the FSA, DMA and Ofcom. You will also have experience of ISO 27001, and a COPC environment background would be advantageous. In addition, you will have the ability to write and deliver relevant training presentations, be an effective delegator, and be able to work to deadlines in a pressured environment.. £35,000.00 - Contact seller

Skills and Experience

You must have extensive management

Sat, 22 Nov 2008 08:52:44 GMT

experience in a medium to large call centre environment preferably in a telecoms and/or business to consumer environment.
Reporting to the Call Centre Manager, the Assistant Call Centre Manager is responsible for delivering on service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives

The main purpose of the role includes:
Achievement of Service Levels and Call Quality targets in line with call forecasts. Leadership and development of their reporting team leaders. Implement a culture of coaching by proactively using a coaching style of management with team leaders. Oversee the management and development of all indirect reports. Responsibility for the day-day management of a group of teams within the call centre. Will have up to 15 direct reports to manage, team leaders and senior team leaders. Work with the Call Centre Manager to set clear performance objectives and introduce appropriate changes and improvements for call centre operations. Provide clear and strong direction to the teams, taking appropriate action to resolve off target performance and encourage and develop team members to their full potential.

Other Requirements:
Proven ability of managing teams through a coaching style of leadership desirable Proven experience of responsibility for multi-team results within a call centre environment required
Excellent written and verbal communication skills, including report writing and presentations Excellent leadership skills. Have demonstrated good man management capabilities Passion for providing the highest level of customer service

Acorn Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.. £30,000.00 - Contact seller

JOB TITLE: Assistant Call Centre Manager
LOCATION: South Wales
Sat, 22 Nov 2008 08:52:44 GMT
r />SALARY: £30,000 ote (£25k basic £5k pa bonus paid quarterly)

COMPANY INFORMATION:

My client is a rapidly expanding call centre outsourcing business. Part of an international organisation, they have recently won a number of new clients and as such are looking to recruit fresh talent to their management team. This is an excellent opportunity to take part in developing one of the fastest growing call centre outsourcers in the UK.

YOU MUST HAVE THE FOLLOWING:

? Experience of managing multiple teams within a call centre operation
? A proven track record of delivering high volume sales targets for a large team
? Excellent analytical and communication skills with the ability to interpret stats and KPIs
? Ability to motivate and control a large team in a challenging sales environment

IDEALLY YOU WILL HAVE THE FOLLOWING:

? Experience within the outsourcing, telco or digital media sector
? Ideally my client is looking to recruit an Assistant Call Centre Manager, although they will also consider a Telesales Manager, Contact Centre Manager, Retention Manager, Telemarketing Manager or equivalent

ROLE INFORMATION:

As a result of new business activity, my client is looking for an Assistant Call Centre Manager to be primarily concerned with the management of a 250 seat call centre. Supporting clients' sales activities (both inbound and outbound), the main responsibilities will be:
? the achievement of (and to exceed) our clients' sales targets
? the delivery of quality
? to meet all required KPI's
? the delivery of cost effective costs-per-sale
? the delivery on Conduit budgets
? to meet staffing requirements
? the management, motivation and control of all employee activity through the supervisory structure
? to ensure that the call centre and its staff comply with all business and corporate requirements
? to work with client service teams to improve and develop operations

RECRUITER INFORMATION:

Call Centre Managers is the country's leading call centre management recruitment agency and one of the most proactive industry dedicated consultancies within the UK.
Working with major international corporate clients as well as start up businesses, we offer tailored recruitment solutions to provide first class Managers for call centres across all industry sectors.
Founded in 1997 in response to the growing need for a high-level call centre recruitment specialist, clients and candidates continue to benefit from our highly focused selection from the cream of the management structure of call centres.
For further information, please visit our website: or contact us on: or at. £30,000.00 - Contact seller

An excellent opportunity has become available for an experienced Collections

Fri, 21 Nov 2008 07:04:03 GMT

Manager for a role based in West Midlands. The role will involve supervising a team of collections advisors & team leaders within a contact centre environment. Ensuring SLA's and KPI's are achieved. The successful candidate must have previous collections management experience.. £40,000.00 - Contact seller

Job DescriptionOur client in the city centre of Norwich are rapidly expanding

Fri, 21 Nov 2008 07:04:02 GMT

and are seeking a Call Centre Manager on a 6 month contract basis. The role is an exciting opportunity. You will be required to have previous call centre management experience. Ideally experience also within the finance sector and also with experience of expanding and growing a team. You will be required to drive forward a rapidly expanding team. You will also be involved in coaching of new team members. £400,000.00 - Contact seller

Our client is a well established outsource company in the centre of Portsmouth

Fri, 21 Nov 2008 07:04:02 GMT

. They are now looking for Team Managers to join their team. You will be expected to achieve all of the call centre's SLA's and KPI's, along with conducting team meetings, appraisals, disiplinaries and 1-2-1's. You will be managing a team of approximately 9 - 12 call handlers. If you are an experienced Team Manager within a Call Centre type environment and want to work for a company that is constantly evolving, then this is the role for you. Shift patterns from 8am - 11pm Monday - Sunday Apply now for an immediate interview.. £23,000.00 - Contact seller

Our client is a well established outsource company in the centre of Portsmouth

Fri, 21 Nov 2008 07:04:02 GMT

Organisation DescriptionA large FTSE 100, market leader based in central Sutton

Fri, 21 Nov 2008 07:04:02 GMT

. The company offers a range of benefits, a corpoate working environment and superb career opportunities. Job DescriptionA superb role working with a number of successful customer service teams. An approaching merge between 2 of the company call centres will present a challenge to the successful candidate. Your role will be to manage up to 4 team leaders, who are each responsible for approximately 10 coordinators per team. You will monitor SLA, KPI for the team leaders, and handle all escalated issues. Maintaining any changes and improvements in the teams to make the call centre run seamlessly. meet and liaise with high value clients, including SME, Financial and High Profile. You will be working along side another Call centre manager to ensure the smooth running of the entire centre. Person SpecificationPrevious call centre manager experience essentialProven experience managing team leadersA passion and drive to continue improving the teamsExperience within a similar role in either a financial or security focused industry would be advantageous. A competitive salary plus company car. £40,000.00 - Contact seller

Organisation DescriptionThe largest independent, non-refining, distributor of

Fri, 21 Nov 2008 07:04:01 GMT

sugar in the UKJob DescriptionTo motivate and lead the customer service team (currently 5 people) to ensure excellent levels of service to our customers. To drive sales through the customer service team from both existing and new customers. To monitor sales performance and feed information to the General Manager plan vs actuals. To monitor budgetary performance on a regular basis and report on any variances. To manage and control the pricing schedule used to convey pricing information to our customers. To deputise for the General Manager during periods of absence. To actively monitor office compliance with ISO 9001:2000 accreditation alongside the QA Manager. To manage all staff at the Thornbury branch in accordance with company policies, procedures and best practice. Attend to the needs of the team in terms of: Establishing clear guidelines/objectives, Performance monitoring, Identification of training needs, Personal development. Conduct regular meetings and team briefings with staff. Work alongside the support functions at head office including HR, finance, IT and logistics. Person SpecificationExperience of working within the FMCG sector. Experience of managing and leading a team of people. Good interpersonal skills, an excellent communicator, both oral and written. A meticulous attention to detail. Customer focused, they will have a passion for exceeding customer expectations. Disciplined with the ability to plan, manage and prioritise their workload and time in order to meet deadlines. Good administration and organisational skills. Flexible attitude to work. Ability to motivate a team of people. Ability to make quick decisions and remain calm under pressure. Computer Literate the ability to use Word and Excel to a proficient standard. Experience of working with financial data including budgets and analysing sales performance. Good all-round educational standard, ideally with minimum of Maths and English at GCSE / O Level standard.. £28,000.00 - Contact seller

My client, a leading outsource contact centre, are seeking additional

Fri, 21 Nov 2008 07:04:01 GMT

experienced Account Managers to handle their most prestigious accounts, manage the day-to-day execution of client activities and retain and develop client relationships. This role will focus on running profitable call centre campaigns, the management of the Team Leaders and their agents and building relationships with their blue-chip clients. You must be from an acquisition / sales background and be very sales oriented with excellent commercial acumen, and an in-depth understanding of the outsourcing model. The successful candidate will have considerable experience motivating and driving teams in an OUTSOURCED call centre environment (as an Account Manager, Campaign Manager or similar) coupled with a proven track record in business client relationship management. You will have a solid understanding of budgets and P&L accounts as well as demonstrable operational call centre experience. This role attracts a performance-related bonus, and offers excellent career progression for the right person.. £32,000.00 - Contact seller

Contact Centre Team Leader required to manage team of Contact Centre

Fri, 21 Nov 2008 07:04:01 GMT

Representatives. You will be responsible for team support and development, training and discipline. You will learn about new products and services and deliver coaching to the rest of the team. As Team Leader you will be responsible for identifying challenges within the campaign and identify solutions so dedication to continuous improvement is essential.

The successful applicant will be self motivated and have a strong customer focus and commitment to service delivery. The ability to multi-task and attention to detail is a must.

You will have previous experience in a similar role and excellent leadership skills.. £18,000.00 - Contact seller

Amazon opened its virtual doors in 1995 and strives to be the worlds most

Fri, 21 Nov 2008 07:04:01 GMT

customer-centric company, where customers can find and discover anything they might want to buy online. Our Cork (Cork Airport Business Park) Customer Service Centre facility also houses one of our global Seller Support Centres, and we are currently looking for a Manager Seller Support Centre Cork to lead our team (known internally as Technical Account Management or TAM). In this role you will be responsible for the overall leadership and operations of the TAM team, setting the vision and direction for our Cork Seller Support Center. You will lead a team of Associates, Leads, and Team Managers to improve the merchant and seller experience, increase productivity and maintain service levels. This role reports to the Senior TAM Manager, based in Luxembourg. Key Responsibilities: Maintain a complete and thorough understanding of technical systems in a complex technical account management centre; Identify and implement change or develop new processes as necessary to provide the ability to better direct multiple queues whilst keeping pace with our explosive growth and changing customer offer; Continually measure and evaluate all work processes; Develop and drive the overall direction, coordination, and evaluation of TAM activity within the site; Carry out full people and performance management responsibilities in accordance with Amazons policies and procedures, driving career development and team productivity; Full accountability for manpower planning and results of the seller support centre. Contribute to the strategic growth planning for Seller Support worldwide. Qualifications/Experience: Proven experience and commitment to leadership and employee development Solid understanding of process improvement, including ideally Lean, Kaizen and Six Sigma Keen interest in and familiarity with technical systems (both inhouse and external) Exceptional level of dedication and motivation Strong oral and written communication skills Excellent attention to detail with an analytical approach Data-driven and results focussed Degree experience would be beneficial, from an engineering, operations, supply chain or a related field. An advanced degree in a quantitative field (maths, statistics, engineering, or science) or an MBA would also be beneficial. The ideal candidate would come from a technical support, customer service, or production level helpdesk background, with proven experience in leading large teams to high levels of performance and developing future leaders. , In return, we will offer you a competitive salary, discount, stock units and other excellent benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the worlds leading online retailers.. £0.00 - Contact seller

My client based in Colchester is seeking an experienced Contact Centre

Fri, 21 Nov 2008 07:04:01 GMT

Operations Manager.

My Local Government client is seeking an Operations Manager to provide the day-to-day operational management of the Contact Centre.
The role will involve:
- Managing the day to day activities within the contact centre to ensure smooth running
- To help to plan and implement a resourcing strategy and to create new and effective operational procedures to ensure high standards or customer care
- To communicate effectively with partners to promote the centre and to undertake/manage projects
- To ensure the smooth running of staffing

To be considered for this role you must have :
- Education to A level standard or demonstrate the equivalent abilities
- Have a proven track record of working within a contact centre environment with managerial experience
- Experience of working within a large call management role within the Public Sector.
- Evidence of managing staff and dealing with all related issues.

If you feel your skills fit this remit then please do apply.

Capita Resourcing Limited, part of the Capita Group Plc, offers services of an Employment Agency and Employment Business.. £320.00 - Contact seller

One of our most prestigious clients is seeking an Operations Manager to join

Thu, 20 Nov 2008 07:04:57 GMT

their luxurious Sheffield based office.

The successful candidate will be required to provide leadership, direction and motivation to the operations team. You will have a proven track record in achieving defined performance targets and contributing to continuous improvement activity.

Must have skills:

·Successful experience in a variety of business roles
·Sound commercial judgement and ability to take controlled risks to achieve business success
·Excellent influencing skills, able to adapt style as required to persuade and gain support of stakeholders at all levels
·Excellent communicator, able to articulate ideas in different ways to meet the needs of different audiences and drive change to achieve future goals
·Strong analytical skills, able to use data effectively to improve decision making and drive business improvement
·Leadership skills and experience, with successful track record of leading a team to achieve results
·Results orientation with a track record of achieving personal goals and being able to support other individuals and teams in achieving their goals
·Flexible, with ability to tolerate ambiguity, comfortable in working with conflicting priorities within the scope of parameters set by the Operations Director - Occupational Health

Desirable skills:

·Degree level education or equivalent
·Direct experience of operational management in healthcare or similar service industry
·Experience of leading successful change projects

Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.. £50,000.00 - Contact seller

Job DescriptionDebt Collections/Credit Control with strong collections or

Thu, 20 Nov 2008 07:04:56 GMT

financial enquiry. Needed for a temp to perm position in South West London. The hours will be rotated in shift patterns. Please only apply if you are happy with this. The ideal candidate will have the following skills and experience:MUST have good personal finance Credit Control experienceStrong and confident communicatorReliableDealing with difficult customer quiresHappy to work in a teamThe role will be paying £10-12p/h. They are looking for someone to start and interview ASAP, so please only apply if you are immediately available. Please only apply if you can answer yes to the following questions.. £12.00 - Contact seller

Skills and Experience

You must have extensive management

Thu, 20 Nov 2008 07:04:56 GMT

JOB TITLE:Customer Service Team Leader

200 WORD

Thu, 20 Nov 2008 07:04:56 GMT

CHARACTER DESCRIPTION:
My client is the independent regulator and competition authority for the UK communications industries. Based in beautiful offices facing the Thames this is an amazing opportunity for a established, experienced Customer Service Team Leader.

JOB TITLE, SALARY & LOCATIONCustomer Service Team Leader £24,000 Plus cash benefits, sw1
THE ROLE
?Lead and motivate associates to ensure delivery of telephony KPI's across the team, broadcast, licensing and interference
?Ensure team comply with process for logging, assigning, tracking, escalating and closing complaints and enquiries
?Quickly and proactively assess trends, their relevance and ensure that the team has the correct information to provide to consumers and customers
?Set team objectives that support the functional direction and team purpose
?Monitor the quality of associates' calls using call recording and live listening
?Monitor associate call handling performance and productivity
?Identify areas of underperformance and development; document and agree appropriate corrective action though regular ?side by side' coaching
?Coach & develop associates to deliver qualitative and quantitative targets
?Conduct regular monthly performance review meetings to ensure efficient and effective delivery of customer service; the objectives should also meet the personal development needs of individual associates
?Where persistent underperformance identified, escalate to Heads and/or HR, using disciplinary procedures where appropriate.
?Real time management of call queues including taking inbound consumer calls during peak periods of call traffic
?Take responsibility for escalated consumer calls and take appropriate follow-up action
?Work with the Telecoms Team Leader to identify consumer and customer trends; support, evaluate and deliver unbiased opinions for the benefit of Consumer Policy functions.
?Manage team resources to ensure training and holidays are planned in conjunction with other team leaders
?Proactively manage & audit absence and attendance levels, taking action to address poor performance
?Interface with the specialist Central Operations support teams handling spectrum licensing, broadcasting content and telecoms issues
?Hold regular team meetings with teams & attend internal and external meetings - daily buzz sessions, bi-weekly team meetings, full monthly team meetings, stakeholder, consumer policy & investigations; representing in a positive manner
?Participate in recruitment and assessment centres to recruit a high calibre of staff
?Develop a culture which promotes teamwork and excellent customer service to ensure the delivery of departmental objectives
?Act as a positive role model within the team representing the highest standards reflected through professional communication and behaviour.
?Support and assist Heads to meet and implement functional objectives, facilitating changes in processes and regulatory policies
?Support/manage ad hoc projects within Central Operations as appropriate

Skills and Attributes

?A strong understanding of the communications sector is essential. This should include knowledge of Telecoms and Broadcast
?Management experience, preferably within a contact centre/customer services environment
?Proven track recording in delivering targets
?Experienced in coaching & developing others to improve performance
?A passion for exceeding customer expectations and customer service delivery
?Strong interpersonal and communication skills with a flair for influencing and negotiating
?Intermediate and good working knowledge of Microsoft Office tools including Microsoft Excel, Word and PowerPoint
?Ability to work under pressure and own initiative when required
?Flexible and self-motivated individual
?Results orientated and able to plan and organise work effectively
?Ability to work and make decisions under pressure
?Able to work both as a team player and on own initiative when required
?Ability to plan and organise personal work effectively, prioritising tasks to meet the changing demands of the organisation
?Educated to A level standard or equivalent qualifications (eg BTEC, NVQ)

Contact (Katherine Barkley) at JPA (Commercial) on () for an immediate interview otherwise I look forward to receiving your emailed CV.. £27,000.00 - Contact seller

A fantastic opportunity has arisen due to significant growth within a large plc

Thu, 20 Nov 2008 07:04:56 GMT

company to work at a number of sites across the UK. My client is looking for a Contact Centre Section Manager at sites across the North West to maximise personal and account performance by developing individual skills and competence through coaching. You will be responsible for the management of 12 Team Managers within a fast paced environment where you will adapt to new campaigns, products and ways of working. Your key activities will be dealing with SLAs, KPIs achieved and targets set, client interaction, team performance and quality monitoring. You will responsible for motivating and developing staff within an ever changing group of new employees and regularly review the activities of the team. Implementing improvements amongst staff will improve the dynamics of the team and you will responsible for all results achieved and not achieved. Previous experience within a shared service centre is required as well as a determined and positive personality. You will be confident in working with people, have relevant management/supervisory experience, be a good team leader and enjoy working under pressure and to strict timescales. My client offers excellent opportunities to develop and grow within the companys organisation and offers good benefits as well as a very challenging yet positive working environment.. £35,000.00 - Contact seller

Organisation DescriptionMy client a national organisation require an experienced

Wed, 19 Nov 2008 07:04:42 GMT

Call Centre Manager to be responsible for day to day running of new site. Job DescriptionManaging a team of 100 staff, working on various projects. You must be able to motivate, organise and achieve financial targets. You will manage through a team of Project Managers and must be able to demonstrate past success in a similar role. Person SpecificationThe ideal candidate will have a solid background in call / contact centre management. They will have over 5 years of relevant experience and be able to manage through KPIs.. £40,000.00 - Contact seller

Organisation DescriptionMy client a national organisation require an experienced

Wed, 19 Nov 2008 07:04:42 GMT

Call Centre Manager. Our client is a rapidly expanding call centre which has

Tue, 18 Nov 2008 07:05:37 GMT

grown by 40% in the last annum. Required Experience:The successful candidate will demonstrate a background in call centre management, consisting of a minimum of 4 years experience in the industry. This experience should specifically encompass the management and development of Team Managers, accountability for daily productivity and have a proven track record for process improvements and added value. Main Purpose:To manage (4) Team Managers responsible for various tasks. To be accountable for productivity and ensuring we meet the required service levels and to drive process improvements to ensure we deliver the best possible customer experience whilst maximising gross profits. Key Areas of Responsibility:Allocation of Individual Responsibilities to align project objectives, briefing the objectives to the Team Managers and agreeing individual responsibilities, SMART objectives and performance criteriaDaily Team Productivity to be accountable for day to day productivity, ensuring we meet our agreed service levels. Undertake routine data analysis to highlight trends and areas for improvement and follow-up plans for achieving the improvements. Project Measurement - to identify the success criteria against which the project will be delivered, and to monitor achievement of this success providing activity and progress reports on project achievements against the project objectivesResource Allocation - to identify the skill sets and most effective human resource required to deliver our ongoing project objectivesIndividual and Team Development - to identify the training and development needs of Team Managers in order to meet the required roles and responsibilitiesProject Appraisals - to carry out regular individual updates and appraisals in order to review progress against individual project objectives and identify any development needs.. £42,000.00 - Contact seller

Team Leader - Leeds This established, multi national banking institution is

Tue, 18 Nov 2008 07:05:36 GMT

currently recruiting for skilled and experienced contact centre team leaders. You will have previous experience working within a financial or banking organisation, with a proven ability and experience of effective man management and motivation. You shall be responsible for managing, motivating and influencing a new start up team of call centre profesionals, providing training and development, leadership and direction, whilst driving towards success. In return for your hardwork, skills and dedication you will be rewarded with a fantastic salary of £21,170, bonus, and an excellent benefits scheme. If you feel that you would be able to shine in this position, then please send your CV to Mark Smith at Search Consultancy for an immediate interview!. £21,170.00 - Contact seller

My client are a respected UK retailer. As part of theongoing commitment

Tue, 18 Nov 2008 07:05:36 GMT

toexcellent customer service,they are looking to appoint akey individual to head up theirafter sales and call centre operations. Taking the leadership of a large call centre team, you will be responsible for solving a wide range of routine and non routine issues and problems. This will include delivery schedules, call logings, uplifts, returns, damaged goods, complaints, warranteesand all aspects of after sales care. This is a pivotal role in the future development of the company. Successful candidates will come from a retail, call centre, postsales type environment.. £55,000.00 - Contact seller

Contact Centre Manager, £36,000, Coventry plus excellent benefits
Tue, 18 Nov 2008 07:05:35 GMT
/>
Ref: 14449

A major employer based in Coventry is seeking a Manager with a strong customer service background to lead their large customer services department.

You will be responsible for managing a contact centre of over 75 customer service agents and ensuring that the highest levels of customer service are provided at all times ensuring the principles of best value and continuous improvement.

You will be responsible for monitoring and reporting on performance and service delivery, against performance indicators and published standards. You will also be responsible for the day to day management of team leaders and managerial level candidates.

Main duties and responsibilities will include:

?Management of service standards ensuring that levels are met at all times
?Production of management information and reports
?Ensuring the prevision of managerial support, advice and training for all advisors
?Management of staffing resources and shift patterns
?Strategic management of recruitment, selection and training of all customer service staff
?Acting as the focal point for promoting good relationships between the customer service centre, local offices, external clients and bodies
?Proactively seek ways to improve systems and processes in place
?Set and manage budgets
?Management of the customer service management team

The successful candidate will have management experience working within a large contact centre and will have experience managing people at management/supervisory level. You will be receptive to change and constantly look for ways to enhance customer service and improve systems and processes.

For more information about this opportunity please call Charlotte Baldry asap on .. £36,000.00 - Contact seller

Call and Contact Centre six to nine month contract. Must have experience of

Tue, 18 Nov 2008 07:05:35 GMT

change management together with excellent people management skills. 120 seat call centre based in East Grinstead West Sussex. Our client is going through a process of changing completley their IT system and need a motivated person to join them and implement the change. 5 Managers reporting into you. Must be able to deliver excellent customer service through the call centre team to all their customers.

Apply now for further information.
Req59643/AGY. £0.00 - Contact seller

Organisation DescriptionMy client are based in Bracknell and are accessible by

Tue, 18 Nov 2008 07:05:33 GMT

public transport. They are looking to recruit a Customer Operations Manager for their team of 4 customer service agents for the following:Job Description*Manage business opertaions and customer service centre, providing a seamless service to the internal and external stakeholders. *Act as main point of contact for customer escalations for them to voice concerns/opinions/suggestions. *Manager problem/reactive customer accounts by attending customer meetings, participating in conference calls, producing customer reports and managing and completing customer actions to resolution. *Provide internal intelligence on customer by producing management reports, communication meeting reports/minutes and attending internal meetings. *Amend and produce proactive initiatives by analysing customer issues, identifying trends, highlighting any issues to the senior management and seeking/implementing ways to improve. *Act as an interface between team members, customers and the executive management team to deliver detailed functional reports and be accountable for operational procedures. *Accountable for day to day management of business operations team, which includes logistics, supply chain, order processing, warranty returns and warehousing. Person SpecificationYou will have:* A minimum of 5yrs Customer Service Management experience - with emphasis on customer relationship management, client satisfaction initiatives, business development and training. *The ability to interact effectively with a broad range of internal and external clients as well as internal vendor relationships. *Excellent presentation and communication skills. *An excellent knowledge of Microsoft Office applications - Word, Excel, Powerpoint and Outlook. *Be able to work non-standard hours, travel on weekends and have the ability to prioritise and work under pressure in a fast-paced environment.. £30,000.00 - Contact seller

Our client, avery busy and friendlyorganisation in South London, has a fantastic

Tue, 18 Nov 2008 07:05:33 GMT

opportunity to join their continually growing company. This role would best suit a dedicated and self motivated candidate who is target driven and wants to continue their career within a challenging role. Your key responsibility will be: * Lead a team ofinbound and outboundstaff * Ensure all team and personal targets are met * Train and develop the team * To actively promote and sell products to new and existing business customers *To make a positive sales contribution towards the overall company growth and profitability * You will be responsible for maximising sales * Actively identifying and pursuing cross selling, up selling and similar opportunities To be considered for this role you must have: *Contact management centre experience* Experience in working to KPI's* Sales focused with sales management experience * Excellent telephone manner * Be enthusiastic and self motivated * Be able to use own initiative Salary: up to £25,000 basic with £40,000 OTE. £40,000.00 - Contact seller

An exciting opportunity has arisen to work for one of the UK's leading insurance

Tue, 18 Nov 2008 07:05:33 GMT

companies as the Contact Centre Manager. Role Summary:- Managing the Animal Health Customer Service & Sales Centre- Assisting the Head of Operations in developing strategic aims and objectives for operations departments including the Customer Centre. - Controlling and managing all personnel, training & improvement initiative-Developing and implementing sales % service strategies so revenue targets are achieved- Budgetary and financial accountability to ensure department meets expense targets- Operational management of 80-100 seat Contact CentreTechnical Skills & Experience Required:- Knowledge of EU directives- Knowledge of Compliance- Understanding of automatic diallers- Understanding of workforce management systems- Knowledge of telephony systems- Knowledge and understanding of revenue acco0unts- Project management- An extensive knowledge of managing a customer call centre- Staff recruitment and management- Maintaining budgets- Managing contracts & projects- Managing offshore business areasThis is a contract to cover maternity leave for up to 1 year.. £45,000.00 - Contact seller

An excellent career opportunity has been created for a top performing

Tue, 18 Nov 2008 07:05:32 GMT

Senior Quality Manager to join one of the North West`s leading Telecommunications Company.

Do you have a passion for technology? Are you a natural leader with a natural coaching style?

Do you wish to work for on the industry`s leading brands?

The role will involve working for the support operations side of the company and you will be responsible for:

- Improving the whole customer experience,

- Ensure adherence to all legislative and regulatory requirements (FSA & Ofcom) are adhered to

- Lead, manage and develop quality managers operating across the UK

- Drive coaching and development of all customer - facing employees through line manager and outsource partners

- Review and continually improve robust quality management systems

- To deliver bespoke learning and development solutions to advisors and/or sales consultants within Customer Management

You must have a proven track record in managing customer service procedures and policies, be confident in making decisions, have a creative approach to problem solving, have a good eye for detail, be proactive in keeping up to date with quality Innovations and above all be self motivated, being able to determine what needs to be done without constant direction.

To hear more about this excellent opportunity call now and speak to Kate Hughes

. £40,000.00 - Contact seller

Job DescriptionAn expanding insurancecompany are seeking a Schemes controller

Sat, 15 Nov 2008 09:22:39 GMT

who will assistthe callcentre manager in the day to day running of the inbound department. This will be a full time contract of one year. Duties include:-Working closely with the call centre manager-Monitoring the performance of the team leaders and there successive teams. -Attending any disciplinary hearings. -Making sure that KPIS are met daily and weekly. -Prioritising work load appropriately. -Making sure your keeping track of your own personal development. -Motivating the team to aspire to customer excellence. Personal attributes:-Proven experience working in a call centre at management levelof at least two years. -Self starter and a strong motivator. -Excellent communication skills both written and oral. -Able to multi task. THISIS A ONE YEAR FULL TIME CONTRACT.. £40,000.00 - Contact seller

Contact Centre Manager Role: Coventry: £35k basic salary plus

Sat, 15 Nov 2008 09:22:39 GMT

benefits

Our client located in the heart of Coventry is looking to appoint a new Contact Centre Manager for their large open plan offices.
Reporting to the Assistant director within the business you will be responsible for the management of a large team of customer service agents in a fast paced demanding call centre culture.
Ensuring the effective provision of the customer service centre you will provide a high quality, customer focused service. Whist meeting customers' requirements, and ensuring that this is carried out in an effective and efficient manner, incorporating the principles of Best Value and continuous improvement.

In addition to monitoring and reporting on staff performance and service delivery, you will also work in accordance with the company guidelines.

As a leader of a large team you will be responsible for the full development and appraisal of the team, whilst leading by example at all times.

You will need to demonstrate to following skills:

?Experience of managing a large team
?Excellent communication skills
?Strong co-ordination skills
?Outstanding customer service skills
?Organisational and leadership skills
?Strong negation skills
?Ability to interpret data and statistics

Required Experience:

?Experience of managing a contact centre,
?Experience of supervising managers,
?have worked within a strong client service background,
?Demonstrate experience of workforce management

You will be required to be flexible and committed working flexi shifts between the operational hours of 7am and 7pm.

Please apply by forwarding a cover letter and a detailed cv. £35,000.00 - Contact seller

Organisation DescriptionNew Year,New Job!An exciting opportunity has arisen

Sat, 15 Nov 2008 09:22:39 GMT

within one of the UKs leading financial organisations. You will be using your excellent customer service and sales skills to provide a world class service and generate sales and referrals over the telephone. Successful candidates will provide quality products and services to valued Royal Bank Of Scotland customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in sales. You will be rewarded for your commitment and drive with an excellent benefits packageJob DescriptionBe the first point of contact for customers in order to deal with and action specific service/product enquiriesAchieve sales targetsUp sell and cross sell other products and servicesFollow security protocol to identify customerIdentify where you can help the customer (and directing them on to the appropriate service area when they cannot assist)Pursue potential sales leadsUpdate customer file and/or diary system after each actionAction postal/fax/e-mail correspondence where necessaryPrepare batches of work for processing off-siteLiaise with and/or refer calls to other internal departments/external parties where necessaryTo log/deal with set number of customer concerns weeklyAdherence to compliance proceduresPerson SpecificationConfidence dealing with customers over the telephone Basic keyboard skillsAbility to communicate in a clear and concise mannerExcellent customer service skillsExperience in a sales environmentSelf motivation and a desire to succeed Attention to detailBe able to adapt to change and uncertaintyTeam work Ability to meet and be driven by targets. £12,898.00 - Contact seller

My client is a major global organisation who manage and service a range of

Sat, 15 Nov 2008 09:22:39 GMT

membership, insurance and other products to over 4000 active clients and 170 million customers across the world, in the banking, retail, travel, on-line and direct marketing Industries. Presently they manage over 4 billion new customer contacts each year.
They are seeking a Telemarketing Campaign Manager to manage the inbound and outbound Telemarketing campaigns for some of their major clients in the UK. Focusing on maximising sales, with a keen eye for bottom line results and quality, you will monitor and improve the performance of telemarketing teams at both the company's and client's premises, as well as at outsourced vendor's used by some clients.

Key Requirements to be successful in this role:

?You must Possess a strong knowledge of call centre operations,so that you may co-ordinate internal and external departments to execute the planned TM campaigns for both existing and new clients.
?You will need to be capable of script writing and delivering other support material.
?You must understand present regulation relating to Telemarketing and FSA compliance and liaise with stakeholders and internal departments over this.
?It will be important to possess successful client facing or vendor facing experience as well as proven telemarketing campaign planning skills.
?You must be able to demonstrate the ability to analyse campaign data and use this to drive performance change. Experience of call centre training would be desirable.
?To be successful you will need a good understanding of marketing principles and integrate these requirements into the Telemarketing campaigns successfully.
?It will be essential to possess outstanding communication and presentation skills and have the ability to continually prioritise tactical telemarketing initiatives to meet changing business objectives.

Ideally you will be a graduate with a marketing or business degree, but you must have experience across a broad spectrum of Call Centre disciplines (inbound, outbound, sales and service) and be able to instill best practice in all of the teams working on the campaigns.

The job is based in Slough with regular travel between the various client and company sites.

This is an outstanding opportunity for an experienced call centre professional in a dynamic global organisation.. £45,000.00 - Contact seller

Job DescriptionCollections/Debt Recovery Supervisor. Temp to Perm. My client is

Sat, 15 Nov 2008 09:22:38 GMT

a medium size financial services company that is looking for an experienced Collections Supervisor. Due to expansion, they require a confident and experienced candidate that can interview and start before the end of Oct. The role will be Temp to Perm to make sure both parties are happy. The ideal candidate will have the following skills and experience:MUST have Supervisory/Team Leader Collections experience with a number of staff in a busy work environment. Training new staff in best practice and be accountable for their workCompiling reports on performance(calls + payments), scoring and reviewing peoples workBeing able to motivate and multitaskLooking after staff rota to make sure all hours are coveredAble to manage own time to prioritize their work. Must be able to travel to the South West London area easily. Close to mainline and underground district line. The role will be paying £13-14p/h. When the role turns perm it will start on £24,999 turning to £25,999 after the probationary period. There is also a monthly bonus of £250 if targets are met. Please only apply if you can answer yes to the following questions.. £14.00 - Contact seller

Contact Centre Team Manager - Portsmouth - £22-25K Basic and a £28K OTETeam

Fri, 14 Nov 2008 07:04:14 GMT

Managers required by an outsourced call centre based in Portsmouth. The purpose of the role is to develop and maintain first class teams working in order to exceed their clients' expectations. You will be tasked with managing teams of operators, be involved in the recruitment and development of those opertaors and ensuring clients' results are achieved. You will be required to have excellent motivational, organisational and communication skills with the ability to manage teams within the Sales or Customer Service environment. It is important that you have strong relationship building skills with both internal and external customers. This is an excellent career opportunity for a Team Manager with excellent training and coaching skills to develop their career in a company that maintains consistent growth and development for their staff.. £28,000.00 - Contact seller

My client, a dynamic, leading and expanding outsource call centre operation, is

Fri, 14 Nov 2008 07:04:14 GMT

seeking a motivated, enthusiastic and experienced Call Centre Manager for its Kent site. You will be responsible for operationally managing the site (currently c120 staff), as well as providing strategic management of multiple projects on behalf of blue-chip clients, delivering against both client and internal KPIs. You will have accountability for all day-to-day site operations, including key internal relationships with all support functions. In addition, you will have line management responsibility for Project Managers and ensure the ongoing development of all personnel, and provide strategic and tactical feedback. The successful candidate will have a solid background in call centre management, encompassing experience of successful senior management, ideally at site level. You will have a proven track record for achieving client and internal KPIs and successfully delivering against profit margins, and the ability to work in a highly pressurized environment within tight timescales. You must have excellent communication and people skills, the ability to motivate and develop a management structure, and be target driven with outstanding attention to detail. Most of all, you must have drive, passion and enthusiasm for the role, and love the buzz of the call centre environment, as well as being happy to work evenings/ weekends as required. This role also attracts a performance-related bonus in addition to the basic salary.. £35,000.00 - Contact seller

Job DescriptionOur client in the city centre of Norwich are rapidly expanding

Fri, 14 Nov 2008 07:04:14 GMT

This exciting opportunity has arisen with one of the market leaders in Insurance

Fri, 14 Nov 2008 07:04:14 GMT

to manage the Customer Service/Sales Centre of their animal health division. Responsibilities will include assisting the head of operations in developing strategic aims and objectives for operations departments including the customer centre. You will also control and manage all personnel, training and improvement initiatives, developing and implementing sales/service strategies and operational management of the 80-100 seat customer centre. An extensive knowledge of managing a Customer Call Centre is a necessity along with previous experience of staff recruitment and management and managing budgets and projects/contracts.. £45,000.00 - Contact seller

* ASSISTANT CALL CENTRE MANAGER, BRNTFORD MIDDLESEX, £35K * This is an

Fri, 14 Nov 2008 07:04:14 GMT

excellent opportunity to make a real difference to a market leader within their specialist insurance sector: Your role will be to manage theCustomer ServiceTeam Leaders to achieve target sand standards set through effective coaching and leadership to enhance skills already there and demonstrate clear direction. Your main duties and responsibilities will be as follows: - Actively manage and develop teams to achieve set targets and service levels- Produce, analyse and use management information to focus on improvement- Actively develop ideas for improvements, both for customers and the business - Identify training needs to maintain efficiency and knowledge in your team, and coach and develop your team leaders - Support the Call Centre Manager - Recruit quality staff - Be a technical referral point for your teams - Set, manage and review incentives to reward high performance and maximise call centre performance - Maintain your own training record and technical knowledge - General administration including meetings, emails, prioritising work etc. To be considered for this role you must have previous experience coaching and leading a team within a call entre environment.. £35,000.00 - Contact seller

Job DescriptionA fantastic insurance company are seeking correspondence

Fri, 14 Nov 2008 07:04:14 GMT

candidates to handle the administrative support required for the inbound call centre department. You will be required to also handle some of the inbound calls from customers. Duties include:-General administration-Responding to emails and faxes. -Handling complaints where necessary. -Taking inbound calls. Personal attributes. -Proven experience working in a call centre. - Excellent administration skills. -Able to prioritise workload-Excellent telephone manner-Be able to deal withemails and faxes in a timely manner. -Proven experience in administration support. MY CLIENT WILL ALSO LOOK AT PART TIME CANDIDATES.. £15,500.00 - Contact seller

The successful applicant MUST HAVE relevant call centre management experience

Fri, 14 Nov 2008 07:04:14 GMT

. They should previously have had to report to board level with the production, analysis and forecasting of KPIs. They must also have experience in a Sales capacity because although the call centre is involved with customer relations it is very much sales based and the Manager will be required to lead the team with a view to increasing sales and productivity. Call Centre staff Overseeing that the Team Leaders are doing the following tasks: Identifying training issues. Preparing a training plan and arranging necessary training Side by side coaching and training Monitoring phone calls, checking paperwork for quality and training purposes One to one and monthly reviews Monitoring and arranging holiday, identifying absence and address issues raised i. e. exceed maximum number of days Identifying recruitment needs and assisting HR with vetting of cvs and interviews Monitoring incentives and bonuses to ensure they are effective in increasing moral and productivity. Conducting all stages of disciplinary procedures. Service Levels/ Productivity/ Finance Providing departmental budget. Analysing KPis and provided detailed reports against the recommended changes. Providing CBAs against new products or services. Departmental planning and forecasting. Assessing resource on a daily, weekly and monthly basis to ensure there is sufficient cover in departments to manage work flow including cover for lunch/ holidays etc. Managing skill groups real-time to ensure that queues are kept to a bare minimum Analysing statistical information to ensure that all calls are being answered. Identify busy times and managing resources real-time and for future rotas etc. Look at ways to streamline processes and introduce new procedures if necessary. Analysing and monitoring all telephone agents to ensure productivity e. g. analysing the number of enquiries compared to the number of policies incepted and the reason policies are not incepted. All feedback provided by agents to be documented and forwarded to respective managers. Analysing out of hour enquiries to see if there is a need to change working hours. Monitoring all on-line and fax enquiries to ensure that they are responded to in a professional and timely manner. Reconciling daily accountsCustomer relations Maximising opportunities and developments of new and existing agents. Monitoring customer service provided by all staff. Ensuring all customer needs are met and all requests are delivered. Cross Selling - maximise all opportunities Improving customer satisfaction responding to feedback Liaising internally on new schemes and marketing/ advertising campaigns, predict call volumes to ensure sufficiently resourced. Build relationships with all agents to gain an in-depth understanding of their business and objectives so that we can work as a united teamAdministration Ensure that all training & procedure manuals are kept fully updated. Document all discussions and meetings with staff members Liaise with HR regarding administration procedures, i. e. sickness, holiday, leaver forms etc. Monitor and check the quality of work. Implement standard template letters in shared folders. Periodically check and update all standard letters, memos and faxes. Compliance Knowledge of FSA requirements. Liaising with agents to gain an understanding as to what procedures have been put in place to ensure they are going to be compliant. Updating all training notes, call scripts, staff folders etc. to ensure that we remain compliant at all times To implement and document quarterly audits and spot checks. £38,000.00 - Contact seller

We are looking for a highly experienced Call Centre Manager to join a

Fri, 14 Nov 2008 07:04:14 GMT

professional Insurance company in Epping. We would welcome CVsfrom candidates who have several years experience of managing a medium -large sized call centre. All applicants MUST HAVE relevant call centre management experience. They should previously have had to report to board level with the production, analysis and forecasting of KPIs. You must also have experience in a Sales capacity because although the call centre is involved with customer relations it is very much sales based and the Manager will be required to lead the team with a view to increasing sales and productivity. Please apply ASAP for early consideration.. £38,000.00 - Contact seller

Job Description Telesales Manager Position: In your position you will be

Fri, 14 Nov 2008 07:04:14 GMT

required to report into the Customer Service/Sales Manager Job Purpose To manage and improve an already high performance team of operatives managing outbound calls. You will be responsible for achieving the company telesales targets, instigating incentives and call centre recruitment. This appointment is seen as key to the organizations growth. Requirements You will have experience of managing a call centre environment; most importantly you must be dynamic, hungry, professional and have a desire to make a real difference. Key Skills Minimum of 2 years dialler management Demonstrate ability to work under pressure Demonstrated ability to achieve sales targets in conjunction with the requirements of the company Key Responsibilities Setting and meeting performance targets for speed, efficiency, sales and quality Planning and managing change Managing the day to day running of the call centre Liaising with team leaders, operatives and third parties to gather information required to achieve sales targets Maintain an up to date knowledge of industry developments. Oversee the monitoring of random calls to improve quality, minimize errors and track agents performances Plan and oversee staff recruitment, including wording advertisements and liaising with line manager and relevant HR staff Oversee the staff performance, identifying staff training needs and planning training sessions with the company trainer Collate statistics and performance levels of the call centre Prepare reports Organising staff, including shift patterns and staff requirements to meet the demands of the business Coaching, motivating and retaining staff, coordinating bonus and reward incentive schemes Forecasting and analysing data to meet the requirements of the business. £20,000.00 - Contact seller

Our client based in Bournemouth is currently recruiting for an experienced

Fri, 14 Nov 2008 07:04:13 GMT

Customer Service Manager - ideally with experience of working within Financial Services. You will need to have extensive previous experience in a similar role and be extremely customer focused. The ability to manage, develop and coach the Customer Service Team Leader and a team of Customer Service advisors is a must. Experience of general Insurance products and underwriting knowledge will be a distinct advantage in your application. You must be organised, methodical and able to meet deadlines with the ability to analyse tasks and proactively seek continual improvement. You must good administrative skills and have a professional and flexible approach.. £27,000.00 - Contact seller

Absolutely fantastic opportunity exists within a recognised, well established

Fri, 14 Nov 2008 07:04:13 GMT

national insurance intermediary dealing with both Personal and Commercial business. Selected candidates will be ultimately responsible forensuringthe smooth running of the customer service centre, looking at ways to maximise business and productivity of staff and agents to increase premium income. Candidates will have been working within a management capacity within a call / contact centre and have had previous experience in reporting at board level. A generous package is on offer for the right candidate. Make further contact for more information.. £43,000.00 - Contact seller

Job DescriptionI am currently recruiting for a Call Centre Manager for an

Fri, 14 Nov 2008 07:04:13 GMT

established company in BrentfordThis role will include the following duties:Empower and support staff to service customers to a high standard through excellent call centre practices and product/service knowledge. Ability to train and promote staff members into team leaders and supervisors. Track and improve agent performance through key performance indicators based on service levels and telephony data analysis. Create and communicate high performance standards to enable staff to consistently provide a high level of service to the customer. Respond quickly to customer shopping patterns to ensure fulfilment operations are appropriately staffed during peak times and within Create and submit departmental resource budgets and manpower plans using telephony data analysis. Develop and create services which will meet future growth requirements. Initiate and implement plans to encourage repeat business and develop long term customer relationships. Seek and action customer service department feedback to continually improve agent customer care standards. Plan and put in place steps to improve the overall communication and workflow between the call centre and its suppliers and supporting departments. Ensure all agents adhere to the business policies and procedures, and improve standards through reviews and training plans. Encourage and support good product knowledge training. Create motivational aids for departmental training development. Person SpecificationThis busy call centre requires a strong manager to develop and continue clear agent and business process training with the view to encourage high performance standards. He/she will be independent, organised, meticulous, and process-orientated. Will possess an excellent proven track record in leadership and motivational skills. Create service levels, performance indicators, team targets and objectives. Show the ability to create and develop clear and focused staffing plans. Be a lateral thinker and problem solver. Good communicator. Have a proven track record of 3 years experience in a call centre managerial role preferably in a similar direct/retail background (but not essential). Have skills to manage continuous recruitment and improve staff retention. Ability to create and present to the Head key service performance data to implement strategies and improve efficiencies using all available sources of information (telephony and business systems)Possess excellent technical skills in pcs, telephony, ivr and call routing services.. £27,000.00 - Contact seller

My client is a dynamicmarketing company situated in Deeside They currently have

Organisation DescriptionTo provide excellent customer service to our clients

My client is the independent regulator and competition authority for the UK

My client is the independent regulator and competition authority for the UK

My client, a leading European outsource contact centre, is seeking an

Skills and Experience You must have extensive management

An excellent opportunity has become available for an experienced Collections

Job DescriptionOur client in the city centre of Norwich are rapidly expanding

Our client is a well established outsource company in the centre of Portsmouth

Our client is a well established outsource company in the centre of Portsmouth

Organisation DescriptionA large FTSE 100, market leader based in central Sutton

Organisation DescriptionThe largest independent, non-refining, distributor of

My client, a leading outsource contact centre, are seeking additional

Contact Centre Team Leader required to manage team of Contact Centre

Amazon opened its virtual doors in 1995 and strives to be the worlds most

My client based in Colchester is seeking an experienced Contact Centre

One of our most prestigious clients is seeking an Operations Manager to join

Job DescriptionDebt Collections/Credit Control with strong collections or

Skills and Experience You must have extensive management

JOB TITLE:Customer Service Team Leader 200 WORD

A fantastic opportunity has arisen due to significant growth within a large plc

Organisation DescriptionMy client a national organisation require an experienced

Organisation DescriptionMy client a national organisation require an experienced

Call Centre Manager. Our client is a rapidly expanding call centre which has

Team Leader - Leeds This established, multi national banking institution is

My client are a respected UK retailer. As part of theongoing commitment

Call and Contact Centre six to nine month contract. Must have experience of

Organisation DescriptionMy client are based in Bracknell and are accessible by

Our client, avery busy and friendlyorganisation in South London, has a fantastic

An exciting opportunity has arisen to work for one of the UK's leading insurance

An excellent career opportunity has been created for a top performing

Job DescriptionAn expanding insurancecompany are seeking a Schemes controller

Contact Centre Manager Role: Coventry: £35k basic salary plus

Organisation DescriptionNew Year,New Job!An exciting opportunity has arisen

My client is a major global organisation who manage and service a range of

Job DescriptionCollections/Debt Recovery Supervisor. Temp to Perm. My client is

Contact Centre Team Manager - Portsmouth - £22-25K Basic and a £28K OTETeam

My client, a dynamic, leading and expanding outsource call centre operation, is

Job DescriptionOur client in the city centre of Norwich are rapidly expanding

This exciting opportunity has arisen with one of the market leaders in Insurance

*** ASSISTANT CALL CENTRE MANAGER, BRNTFORD MIDDLESEX, £35K *** This is an

Job DescriptionA fantastic insurance company are seeking correspondence

The successful applicant MUST HAVE relevant call centre management experience

We are looking for a highly experienced Call Centre Manager to join a

Job Description Telesales Manager Position: In your position you will be

Our client based in Bournemouth is currently recruiting for an experienced

Absolutely fantastic opportunity exists within a recognised, well established

Job DescriptionI am currently recruiting for a Call Centre Manager for an

Skills and Experience

You must have extensive management

Skills and Experience

You must have extensive management

JOB TITLE:Customer Service Team Leader

200 WORD

* ASSISTANT CALL CENTRE MANAGER, BRNTFORD MIDDLESEX, £35K * This is an