Organisation DescriptionMy Clientis the worlds largest retail foreign exchange

Sun, 23 Nov 2008 07:03:06 GMT

specialist, with over 700 branded retail branches, principally in airports and tourist locations. The business sells banknotes and other foreign exchange and travel related products and services to individuals travelling for business and leisure purposes. Job DescriptionResponsible for leading and developing a team of sales consultants. Committed to achieving sales targets, maximising profit and providing exceptional customer service. Key Responsibilities* Responsible for the day to day smooth running of the operation* Recruit, coach and develop a small team of sales consultants* To undertake performance management with the team* Effectively manage staff rota, ensuring sufficient coverage at all times* Build and maintain excellent working relationships* Understand and enforce company procedures and standards* Strive to exceed financial targets by continually reviewing competitors, staff sales techniqueand overall offer. * Opening and closing of the branch as required. Person SpecificationSkills and Knowledge:* Minimum 3 years experience of working within a customer service/ sales environment* Able to demonstrate good numerical ability or have cash handling experience* Experience of leading a team or playing a vital role within a team. * Basic IT knowledgeDesirable* Experience of running a Foreign Exchange Bureau* Previous supervisory or management experience. £16,000.00 - Contact seller

Organisation DescriptionMy client are one of Oxford's leading organisations and

Sat, 22 Nov 2008 08:52:55 GMT

we are looking to recruit a highly professional Customer Service Team Leader to provide effective managment and leadership of a team of individuals. Job DescriptionThis is a crucial role to the organsiation as the service delivery provided by your team is key to the on-going success of the company. Your role will include implementing training and development programs, setting and monitoring KPI's and ensuring high standards of accuracy and attention to detail in all aspectsof the role. Person SpecificationExperience of leading a team is crucial to this role, coupled with apassion for delivering excellent customer service. If you would like to know more information about this position then please apply in confidence.. £30,000.00 - Contact seller

Organisation DescriptionSuccessful medical based company based in Altrincham

Sat, 22 Nov 2008 08:52:55 GMT

. Job DescriptionWorking with Administrators to deliver the best service to clientsTo train new administrators taht join the teamEnsuring an even distribution of workEnsure delivery to service level agreementsDocument all processesImprove and streamline all processes and make improvements where approriateMonitor workloads of team and monitorquality of workCreating management reportsWorking with other departments to ensure effecient overall serviceEnsure regular contact with clientsPerson SpecificationPrevious management experienceAbility to work with a demanding environmentStrong communication skillsA motivated and assertive personalityBenefis include:Free parking and 25 days holidays + bank holidays. £30,000.00 - Contact seller

Our Client is a major UK Driver Training Company and are part of a larger

Sat, 22 Nov 2008 08:52:55 GMT

, Global Group. Our Client has about 3,000 franchise instructors delivering driver training.

Responsible for the line management of 2 - 6 Training Advisers/Customer Service Advisers.

Key Responsibilities
?To ensure the needs of each learner driver are met from first enquiry to a successful driving test pass.
?To support the centre Business Manager.
?To manage the allocation of business to Franchised Driving Instructors.
?To motivate, coach and develop Training Advisors and manage them to meet agreed performance criteria.
?To comply with the Company's financial controls and administrations systems.

Experience Skills & Qualifications
?Full driving licence.
?Prior experience in a relationship or people management role.
?Experience of working within Sales or Customer Service environment.
?Prior experience of coaching performance improvements from others.
?IT literate.

Basic salary is £17,000 to £20,000 plus London allowance of £3,000 per annum. Benefits include quarterly bonus scheme, pension, 23 days annual holiday. £23,000.00 - Contact seller

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

Sat, 22 Nov 2008 08:52:55 GMT

Technical Support staff providing excellent customer experience efficiently and effectively. To maximise customer service, satisfaction, retention and growth by delivery of service excellence. The Successful candidate would ideally have knowledge and experience in the ISP industry and agood working technical and network knowledge. For more information please contact Sally Bond on 01392 262670 or email sally. bond@reed. co. uk. £28,000.00 - Contact seller

A leading financial organisation located outside of Nottingham city centre are

Sat, 22 Nov 2008 08:52:55 GMT

looking for an experienced Customer Service/Sales Advisor to join this exciting and continually expanding company! Excellent career progression opportunities! Key Areas of Responsibility * Managing the existing customers working to and exceeding targets * Identifying opportunities to sell insurance products, such as Mortgages * Identifying potential issues/problems and implementing solutions * Training and coaching new staff * Achieving monthly delinquency and transfer targets * Providing debt management advice to customers Skills and Experience Required Ideally you will have worked previously as a Customer Service and Sales Advisor and will have experience of working to targets. This is an excellent opportunity for some one who enjoys working to targets and deadlines and looking for the next career move. Benefits In return you will be offered £14,500 basic + up to 44% bonus!!! Other excellent benefits include 25 days holiday, pension scheme, life assurance, share save scheme and share incentive schemes. Your hours of work will be 35 hours per week between 9am - 8pm Monday - Thursday, 9am - 6pm on Friday and 1 in 4 Saturdays working 9am-12. Applications Please apply online today attaching a copy of your current CV. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs that we receive. If you have not heard from a consultant within two days of applying it means that you have not been successful on this occasion. Please reapply for any other suitable roles in the future.. £14,500.00 - Contact seller

An excellent opportunity to join an expanding company who are recruiting for an

Sat, 22 Nov 2008 08:52:55 GMT

Area Manager, due to the continual success in this area of the business. Located outside of Nottingham City Centre. Key Responsibilities ? Lead, coach and motivate a group of branches to deliver exceptional performance against set targets ? Ensure the area achieves agreed quality and standards ? Ensure the training and coaching of each member of staff in the area is up to date and effective ? Plan resources to meet branch growth/ expansion ? Use management information effectively ? Effectively handle and resolve any disciplinary or grievance issues arising in the area ? Conduct and document: full audit visits, regular branch visits, monthly one to ones with each manager, quarterly and annual appraisals for each manager ? Manage internal controls and risk within the area ? Hold regular manager meetings, ensuring two way communication of management issues Skills and Experience Required The ideal candidate will have previous Area Manager experience and come from a collections background. Benefits Salary subject to experience and expectations + up to 44% bonuses. Other excellent benefits include 25 days holiday, company car, mobile phone, pension, life assurance, healthcare, share incentive plan and share save scheme. You must be able to work flexible hours, subject to the business needs. Applications Please apply online today attaching a copy of your current CV. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs that we receive. If you have not heard from a consultant within two days of applying it means that you have not been successful on this occasion. Please reapply for any other suitable roles in the future.. £40,000.00 - Contact seller

Organisation DescriptionSuccessful family-run company who are continuing to grow

Fri, 21 Nov 2008 07:04:35 GMT

despite the current climate. My client places great emphasis on staff development and stability, and have a track record of investing in people and internal progression. Job DescriptionThis is an exciting opportunity for the right applicant to press ahead with their management career. Very much a hands-on role, the Front Of House (FOH) Manager will be based on the reception and will be expected to lead their team by example, providing outstanding customer service as well as undertaking management duties. These duties consist of taking full responsibility for the rota, conduct and morale of the reception team to ensure maximum productivity and that customer service targets are met. This role is shift based, working in 8 hour stints between 7am and 11pm 7 days a week. Uniform and meals (whilst on duty)are provided. Person SpecificationApplicants will have a strong customer service background and a proven track record with dealing with customers face-to-face. Reception experience is essential, and supervisory/management experience would be hugely advantageous. The successful applicant will have good people management and complaint handling skills, and be comfortable working on a shift basis and at weekends. They must be able to prioritise their working day effectively, dealing with any additional tasks/issues thatmay arise.. £18,500.00 - Contact seller

Job RoleTeam Leader My client, a leading utilities company, is looking for Team

Fri, 21 Nov 2008 07:04:35 GMT

m leader to manage a team of agents dealing with customers. This is a fast past, fast changing environment that requires strong management and leadership skills. The role will include: -Ensuring your team deliver a range of KPIs reflecting productivity, quality and cash collection. Communicating to your team. Performance management. Developing and coaching the team. Absence management. Reporting and analysis statistics. Preferred Skills: To be successful in this role you will: -Have previous tem leader/ management experience. Have excellent communication skills. Have experience in a call centre/ customer services environment. Have the ability to respond to changes in an efficient and positive manner. Benefits: This is an excellent opportunity to work for a company who are currently transforming their Customer Services department. You will have the opportunity to start at this exciting time and learn their new ways of working from the start. A competitive salary of £22-24K plus benefits is offered.. £24,000.00 - Contact seller

Organisation DescriptionA large FTSE 100, market leader based in central Sutton

Fri, 21 Nov 2008 07:04:35 GMT

. The company offers a range of benefits, a corpoate working environment and superb career opportunities. Job DescriptionA superb role working with a number of successful customer service teams. An approaching merge between 2 of the company call centres will present a challenge to the successful candidate. Your role will be to manage up to 4 team leaders, who are each responsible for approximately 10 coordinators per team. You will monitor SLA, KPI for the team leaders, and handle all escalated issues. Maintaining any changes and improvements in the teams to make the call centre run seamlessly. meet and liaise with high value clients, including SME, Financial and High Profile. You will be working along side another Call centre manager to ensure the smooth running of the entire centre. Person SpecificationPrevious call centre manager experience essentialProven experience managing team leadersA passion and drive to continue improving the teamsExperience within a similar role in either a financial or security focused industry would be advantageous. A competitive salary plus company car. £40,000.00 - Contact seller

Customer Service Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Fri, 21 Nov 2008 07:04:35 GMT

benefits We are looking to recruit a Customer Service Team Leader to join a large and ever expanding company. Their customer service department is buzzy, busy and fun!!! PRIME RESPONSIBILITY Reporting directly to the Customer Service Manager you will be responsible for the day-to-day running of the Customer Service function. MAIN DUTIES AND RESPONSIBILIES Lead a small team of Sales Order Processors. To manage the key performance requirements of the Customer Service Team o Answer all telephoned enquiries within the minimum time requirements o Order Entry accurately o Meet productivity requirements Create an intensive coaching and development programme and ensuring that Customer Service team members have the tools and skills to deliver excellent customer service. Build good customer relations, ensuring customer issues are resolved satisfactorily and professionally. Identify specific areas requiring development and support, setting individual objectives/agree appropriate corrective action and ensure delivery with agreed timescales Provide support to enable staff to achieve their objectives and develop their skills and performance in the job Ensuring that call back promises are kept and monitored To support individual team members to facilitate increased ownership and performance To carry out team buzz meetings to ensure effective communication of corporate, call centre and product development, as well as highlighting team performance against targets Attend the monthly sales meetings with Customer Services Manager to ensure good communication between all departments. EXPERIANCE Must have previous supervisory experience Excellent oral communication Ability to demonstrate customer service background Problem solving and decision making skills Conflict management Ability to work under pressure Able to multi-task Team player PERSON SPECIFIACTION You will need to be able to develop a strong team ethos within the department, and create a can do attitude in all aspects of the job. The successful candidate will need to be able to demonstrate that they can work well under pressure to strict deadlines, and with high accuracy. They will be able to lead others by example, through a combination of training, mentoring, and motivating and develop a range of KPIs that can both measure and monitor the departmental and individual performances. SALARY £21,000 - £24,000 basic per annum plus additional £300 bonus per month (based on achievement of set targets) HOURS Monday Friday, 9. 00am 5. 30pm BENEFITS Eligibility to earn additional £300 bonus payment per month based on achievement of set targets On-site car parking Discounted BUPA healthcare rates Discounted Products 20 days holiday (excluding bank holiday) Contribution to personal pension schemes If you would like to apply for position in a very successful organisation, please email your CV to Natalie Booth. £27,600.00 - Contact seller

Customer Service Team Manager Uxbridge £27,600 inc bonuses plus FANTASTIC

Fri, 21 Nov 2008 07:04:35 GMT

benefits We are looking to recruit a Customer Service Team Manager to join a large and ever expanding company. Their customer service department is buzzy, busy and fun!!! PRIME RESPONSIBILITY Reporting directly to the Customer Service Manager you will be responsible for the day-to-day running of the Customer Service function. MAIN DUTIES AND RESPONSIBILIES Lead a small team of Sales Order Processors. To manage the key performance requirements of the Customer Service Team o Answer all telephoned enquiries within the minimum time requirements o Order Entry accurately o Meet productivity requirements Create an intensive coaching and development programme and ensuring that Customer Service team members have the tools and skills to deliver excellent customer service. Build good customer relations, ensuring customer issues are resolved satisfactorily and professionally. Identify specific areas requiring development and support, setting individual objectives/agree appropriate corrective action and ensure delivery with agreed timescales Provide support to enable staff to achieve their objectives and develop their skills and performance in the job Ensuring that call back promises are kept and monitored To support individual team members to facilitate increased ownership and performance To carry out team buzz meetings to ensure effective communication of corporate, call centre and product development, as well as highlighting team performance against targets Attend the monthly sales meetings with Customer Services Manager to ensure good communication between all departments. EXPERIANCE Must have previous supervisory experience Excellent oral communication Ability to demonstrate customer service background Problem solving and decision making skills Conflict management Ability to work under pressure Able to multi-task Team player PERSON SPECIFIACTION You will need to be able to develop a strong team ethos within the department, and create a can do attitude in all aspects of the job. The successful candidate will need to be able to demonstrate that they can work well under pressure to strict deadlines, and with high accuracy. They will be able to lead others by example, through a combination of training, mentoring, and motivating and develop a range of KPIs that can both measure and monitor the departmental and individual performances. SALARY £21,000 - £24,000 basic per annum plus additional £300 bonus per month (based on achievement of set targets) HOURS Monday Friday, 9. 00am 5. 30pm BENEFITS Eligibility to earn additional £300 bonus payment per month based on achievement of set targets On-site car parking Discounted BUPA healthcare rates Discounted Products 20 days holiday (excluding bank holiday) Contribution to personal pension schemes If you would like to apply for position in a very successful organisation, please email your CV to Natalie Booth. £27,600.00 - Contact seller

Our client is searching for a Poker Editor / Customer Service Manager who is a

Fri, 21 Nov 2008 07:04:35 GMT

native speaker of Portuguese to help with the running of the poker website. You will be expected to design and co ordinate a community of poker players and ultimately establish a support team in this aim (Moderators, Coaches, Hand Judges, Translators, Editors). You will take direct responsibility for the content and the functioning of the online environment and function closely with the other departments to achieve company objectives and for large multi-division projects. You will have exceptional knowledge of your native language including creative writing skills and grammar. You will have extensive experience in at least one of the following areas: 1) Poker 2) Forums, Chats and Online Communities 3) Editorial Area You will ideally have experience in the leadership and motivation of teams and certainly possess a high degree of responsibility and loyalty This company has very clear goals and visions, whose growth and success has stemmed from a high level of service orientation through highly qualified employees. You will be integrated into and supported by a young, friendly and interdisciplinary team, right from the get go. The open and unconstrained working atmosphere and friendly corporate culture give the needed balance for the exciting and challenging tasks awaiting you. In addition to this the company offers attractive and fair payment, and the real possibility to grow and develop with the company.. £30,000.00 - Contact seller

Exciting and challenging position is available within this well established

Fri, 21 Nov 2008 07:04:34 GMT

Cosmetics Company based in plush offices, Middlesex! Our clients are seeking a bright and confident individual with strong management skills to oversee and manage their expanding customer services team. Within this busy role you will manage, motivate and train new members of staff, manage key accounts, issue daily sales reports, liaise with international clients and ensure the smooth running of the department. Additionally, you will implement and upgrade office procedures, liaise with high profile clientele and deal with daily administration duties. This is a fantastic opportunity to manage a growing fabulous team and progress within your career! The successful candidate will have previous management experience & excellent IT skills.. £25,000.00 - Contact seller

** Customer Services Manager *IMMEDIATE START & INTERVIEWS£30K- £35k

Fri, 21 Nov 2008 07:04:34 GMT

(additonal benefits/bonus to be confirmed)Hours: Mon to Fri: 9am - 5pmLocation: Camden TownA leading Financial Services company has a new openingfor an experienced Customer Services ManagerYou will be rsponsible for overseeingthe customer service function andmanage the customer service team and ensure a high standard of customer care at all times that meets all requirements under FSA regulation. You will alsoundertake the management of day to day customer service tasks and ensure that the team is managed effectively. Main Dutie:To manage and develop the Customer Service team and increase the effectiveness and quality of service provided To resolve customer queries and complaints efficiently and effectively To reduce overall number of customer To ensure positive customer perceptions To ensure constant improvement of customer interaction through ongoing feedback to sales and training Requirements: Previous experience of working in an inbound call centre environment Client complaint experience Proven IT skills Campaign and data analysis skills to drive performance change Experience of managing a team effectivelyFor further details please contact Daniel Alexander Consulting or apply directly via the REED website!. £35,000.00 - Contact seller

Organisation DescriptionWorking for a well established market leading company in

Fri, 21 Nov 2008 07:04:34 GMT

its field. Job DescriptionOur client is looking to recruit someone who prides themselves on:-* training and leading a team in order to help drive results* meeting targets & working to deadlines* analysing market information to identify market trends or patterns in data* confident when working away from direct supervision, both with prioritising own workload and solving problems as they occurPerson SpecificationThe successful candidate will be able to demonstrate the following ability:-* to communicate verbally and in writing at all levels* build professional and effective business relationships* train complex processes clearly & correctly* prioritise and time manage their work load* negotiate with clients to achieve the best possible outcome * willing to travel throughout South/South West London. £25,000.00 - Contact seller

Working for one of the UK's leading Utilities Companies within their office

Fri, 21 Nov 2008 07:04:34 GMT

located in Bexleyheath. Evening Shift Manager2pm-10pm Monday - FridayThe Role:The post holder will be resposible for a team of 10 Operatives within the Metering team. This team is resposible for installations, exchanges or maintence for both fuels. You will also Liaise closely with the Meter Asset Manager in identifying and keeping procedures to maintain standards and prevent non-compliance. You will also be required to check work, keeping staff motivated and working to high standards. Key Skills:Excellent communication skillsGood working knowledge of MS applicationsSupervisory skills - desirableAbility to identfy training needs of individualsBe able to work to tight deadlinesKnowledge of electrical processes - desirableBenefits:37 hours a week5% AIP23-25 days holiday a year. £26,000.00 - Contact seller

Chef - Bicester, Oxfordshire

Salary BandUp to

Fri, 21 Nov 2008 07:04:34 GMT

£16,500 per annum

Key Benefits28 days holiday (including bank holidays), up to 10% bonus, 30% staff discount and a contributory stakeholder pension scheme.
Your role and where you can make the difference?

Fed up with evening work and unsociable hours? If this sounds like you why not apply for our Chef position as Wyevale unlike most restaurants won't cut into your evenings.

A Wyevale Chef plays a vital role in delivering quality that our customers will be thrilled with. The restaurant/café provides customers with the opportunity to enjoy a range of great meals or snacks in a relaxed, family-friendly environment.

If you enjoy working in a busy environment, like helping customers and can stay calm under pressure then this could be the ideal place for you to work.

As Chef, you will be responsible for driving the success of the restaurant through delivery of menus to agreed standards and specification.

In addition you will focus in supporting the management team in delivery of gross margin, team development and the implementation of new initiatives.

Previous experience is essential and you must be able to demonstrate an understanding of menu controls, ingredients and ordering.

Basic food hygiene certificate is required for this position although additional training will be offered to meet current HACCP requirements.

The rewards?

Join the Wyevale family and experience a commitment to team and customer that is the envy of the industry. As a fast growing, privately owned business we can offer great job satisfaction and great career opportunities in a welcoming and enjoyable environment.

To apply for this role please apply online by following the link below.
JobApplication. aspx?PostId=11518

Alternatively please visit the Wyevale Careers website where all of our current vacancies are displayed.. £0.00 - Contact seller

Organisation DescriptionWe are looking for a team leader to run an established

Thu, 20 Nov 2008 07:05:40 GMT

call centre operation in central Woking. Job DescriptionThe team leader will be responsible for the following:- Arranging staff rotas- One 2 ones- Training and developing staff- Recruiting of new team members- Appraisals- Motivate- Campaign management. £22,000.00 - Contact seller

Organisation DescriptionLocal welfare to work compnay are looking for an

Thu, 20 Nov 2008 07:05:39 GMT

evidence control executive to work within North West LondonJob Descriptioncritical review and evaluation of employer paperwork (evidence) resulting from job placement activity within strict time and resource constraints. Building constructive and mutually beneficial relationships with key local employers to ensure the smooth, cost-effective and right first time collection of evidence. Maintaining the controlled environment under which evidence is collected in order to minimise the risk of contractual non-compliance and maintain evidence integrity. Provide ad-hoc support and reports on evidence collection to the Head of the department. Establishing contact with local employers, building upon relationships already in existence, arranging suitable times, venues, occasions and opportunities to collect fully supported and accurate evidence. Liaison with the Quality Assurance Centre (QAC), where required, in order to gather further information on an employer and the possible conditions which led to local evidence collection. Prioritising evidence outcomes according to both real value, time deadlines and proximity of collection in order to operate most efficientlyObtaining evidence from a wide range of local businesses, from SMEs to national employers. Providing a coherent explanation of the necessities and reasons behind our evidence requirements to employers, allaying doubts in the process and laying the groundwork for more effective future relationships between the QAC and employers. Person SpecificationExcellent attention to detail and critical evaluation skills. Good negotiation skills essential. Proven track record of organisational and ti keeping skills. Ability to cope with changes in complex processes as dictated by an evolving contractual environment. Demonstrable ability to prioritise. Excellent numerical ability. Experience of using Excel on a regular basis. Shows the capacity to grasp complex process quickly. Resilient and strong personality.. £21,000.00 - Contact seller

This is a great opportunity for an experienced Customer Service Manager to join

Thu, 20 Nov 2008 07:05:39 GMT

an established and successful organisation.
Candidates must have Fluent English, French and Italian = French and Italian can be conversational, as log as you are confident in holding a business conversation - as you will be dealing with the French and Italian markets.
The role is to develop, plan and manage the implementation of ?Customer Relations' strategies, which shape the future business model for pro-active customer care and new customer integration.
(Key Performance Indicators):
?Managing and implementing new Customer Relations Strategy.
?Monitoring and responding to Customer feedback.
?Efficiency measures, staffing requirements.
?Maintaining requirements for customer compliance and trading standards.
?Training procedures and data analysis.
?Office and team incentives, staff development.
KEY TASKS
?Develop a 1-year strategy for ?Customer Relations' growth and training.
?Develop, produce and initiate ?Customer Relations' training manual.
?Develop an effective information system for customer data from company database
?Using this data; implement a pro-active response and problem solving strategy.
?Develop and evaluate efficiency and ?Customer Relations' staffing requirements in-line with the future growth of the business.
?Manage team building and personal development of ?Customer Relations' staff.
?Work with ?Credit Control' for customer feedback and identifying problems.
?Manage and build relationships with Sales Reps to ensure all company and customer service procedures are followed correctly.
?Develop and manage strict controls for New Accounts, including introduction to Company ethos, Terms and required procedures. This might include a Welcome Pack and Marketing Plan.
KEY SKILLS
?Relationship management and interpersonal skills.
?Communication, influencing and negotiating skills.
?Strategy development and implementation.
?Presentation skills.
?Research and Report writing skills.
?Problem solving and decision making.
?Coaching & people management. #

This is a fantastic opportunity which has scope and progression. THe company is ever expanding and has strategic plans in place for future growth - it is an exciting time to be part of this highly successful organisation.

Immediate interviews are available. £30,000.00 - Contact seller

This is a wonderful role working for a large company based in Wallingford. They

Thu, 20 Nov 2008 07:05:39 GMT

are looking for a talented and dedicated individual to join them as a Customer Services Manager. To make this role a huge success you will have hands on experience at dealing successfully with customers by phone and e-mail during high volume peak season, the relevant interpersonal ability to manage a busy telephone sales operation and considerable IT skills to apply a unique computer system. To make this role a huge success you will have: Excellent communication skills Should be able to work on your own initiative with minimum supervision Have the ability to prioritise your workload and have an accurate and methodical approach to work A good telephone manner along with good keyboard/computer skills Flexibility, efficiency and be well organised. £30,000.00 - Contact seller

Organisation DescriptionOur client are a large corporate medical company located

Thu, 20 Nov 2008 07:05:38 GMT

in Ascot. They are seeking to recruit an Operations Team Manager on a 12 month contract to provide leadership, management, and development to the operations team to meet and exceed business objectives in a dynamic customer services environment12 month contrtact full timeJob DescriptionDuties will include:* People management and development for frontline & support team* Specific responsibilities for meeting the service needs of all customers* Achievement of the KPIs and SLAs in order for to support the franchises in meeting their annual business plan* Identifying and delivering new opportunities for the participating franchises* People management, training needs,* Monitoring staff and effective coaching to improve performance* Motivation of all staff and mentoring* Plan and organising an effective response service to all customers with your team* Ensure all calls are dealt with quickly professionally and exceed customers expectations* Understand queries and deal with them professionally avoiding escalation* Liaising with franchises and ensure that all SLAs are met* Descision making* Organising* Analysis of dataPerson SpecificationThe ideal candidate will be:* Educated to degree level or equivalent* A minimum of 2 years commercial experience in a related role * Experience of supply chain/logistics woudl be desirable but not essential* Proven ability to manage and develop people* Demonstrates strong leadership qualities* Strong communication skills at all levels, verbal and written* Ability to make sound judgements, demonstrates Credo values. * Attention to detail - numerate and accuracy essential* Proven plannning and organisational and administration* Self motivated and team player* Demonstrates commitment* Takes initiative/ ownership* Persuasive and mauture approach* Good knowledge of MS Office Excel and Outlook essential* Team management experience essential. £32,000.00 - Contact seller

Customer Care Manager Reporting to the Site Manager the Customer Care Manager

Thu, 20 Nov 2008 07:05:38 GMT

will be responsible for: Deploying the Employee Support Allowance (ESA) Internal Communications Programme Providing ESA expertise through first line support for Atos Healthcare staff within the region Ensuring a consistent approach to claimant and customer service is being delivered in each MEC within the region Working collaboratively with the DWP transition managers to ensure a smooth ESA implementation and transition to business as usual Working collaboratively with JCP counterpart to ensure a consistent approach and to identify opportunities for further joint working Identify and plan activities to support cultural change and to disseminate the key ESA messages to stakeholders Attending JCP LIMs to establish liaison mechanisms with the customer to enhance customer relations and ESA performance Providing support to the site manager in monitoring the workflow and performance achievement of ESA cases Monitoring output from customer surveys mystery shopping and complaints and producing local action and improvement plans based on feedback provided. Pro actively seeking opportunities for local joint working with the customer and co-ordinate continuous improvement initiatives Monitoring MEC environments to ensure they meet the required standard Essential Skills and Experience Proven track record in a customer facing role Ability to contribute to a quality customer service Ability to create effective working relationships Ability to work to set targets and specified standards Good verbal and written communication skills. Excellent organisational skills. Proven ability to make logical and solid decisions. Ability to manage change positively, effectively and efficiently. £20,500.00 - Contact seller

Our client based in Harlow is currently seeking a Call Centre Manager ASAP! This

Thu, 20 Nov 2008 07:05:38 GMT

is a fantastic opportunity for an individual seeking their next career move. To ensure the smooth running of the customer service centre, looking at ways to maximise business and productivity of staff and agents to increase premium income. Overseeing that the Team Leaders are doing the following tasks: Identifying training issues. Preparing a training plan and arranging necessary training Side by side coaching and training Monitoring phone calls, checking paperwork for quality and training purposes One to one and monthly reviews Monitoring and arranging holiday, identifying absence and address issues raised i. e. exceed maximum number of days Identifying recruitment needs and assisting HR with vetting of Cvs and interviews Monitoring incentives and bonuses to ensure they are effective in increasing moral and productivity. Conducting all stages of disciplinary procedures Apply today to avoid disappointment!. £0.00 - Contact seller

Reporting to the Operations Director, this role involves managing the Customer

Thu, 20 Nov 2008 07:05:38 GMT

Services team as well as acting as a point of contact for Customers. The Customer Services Team leader is the key interface between the Company and the Customer. The post holder handles new customer queries, processes orders for new and existing customers. You will need to deal with customer complaints, invoicing queries and liaise with clients to resolve any problems. The post holder will also work closely with the Sales and Marketing divisions to positively develop communication with customers and promote service as a key element of the Company's product offer. The role also incorporates management of all customer pricing, data base and sales Analysis and will be expected to develop and maintain effective working relationships with new and longer terms customers. The ideal candidate will be a energetic all rounder, capable of handling a wide range of developing tasks and projects. You will also need to be fluent in French, German and English (written and spoken) as dealing with the European market. Salary depends on skills and experience.. £0.00 - Contact seller

A fantastic opportunity has arisen to work for a prestigious technology

Thu, 20 Nov 2008 07:05:37 GMT

solutions company based in London Liverpool Street just off Exchange Square. If you are articulate, confident and driven by providing a high level of customer service then this is the opportunity for you! The Role: As a Service Support Executive you will be the first port of contact for customers and suppliers. You will be handling queries requests whilst supporting the Sales and Project Management teams. The role will involve organising service calls for a team of engineers, ordering of parts and receiving in stock. Maintaining stock levels, chasing the ETA of orders and third party engineer log-offs and are also an essential part of this role. You will be given a lot of responsibility from the beginning; however you will be expected to also perform general administrative duties such as filing, maintaining and updating the system. Skills and Experience: The ideal candidate will have come from a Customer Service background. You will be highly professional and pride yourself in providing excellent customer service. The Service Support Executive must be confident in handling complaints and be able to ensure that the customer is dealt with in a satisfactory manner whilst being able to stay calm whilst under pressure. The ideal candidate will possess excellent communication, organizational and administration skills. A high attention to detail and an ability to work with minimum supervision, to strict deadlines is also a must This is an excellent opportunity to develop new skills and progress within the company.. £20,000.00 - Contact seller

Join this MULTI BRAND Client, based at head office... you will be responsible

Thu, 20 Nov 2008 07:05:37 GMT

for a team of 20-30 - motivating, leading & directing in all daily activities..... Manage the internal and external customers of the business unit Contribute to the companys business plan, drive and own departments goals Disseminate strategy and promulgate extensively by setting realistic and achievable KPIs and SLAs. To ensure that these are upheld. Cross-functional liaison with other business divisions To adhere to budget See projects through to completion Nurturing brand awareness and autonomy with multi-skilled culture Drive the promotion of first call resolution for every customer To assess and realign the contact centre structure and strategy to embrace contact centre and customer relationship modernity To drive a target focused sales driven environment Monitor the financial performance of the contact centre and respond accordingly. £35,000.00 - Contact seller

A Customer Service Innovation Manager with fluent French is required for a

Thu, 20 Nov 2008 07:05:37 GMT

market leading travel company. With your creative skills you will conceive, research, lead and manage strategic and innovative ideas to position my client as the leading service provider. You will have some project management experience plus have a customer service focussed background in order to promote the company as a pioneer in CS. You will be required to influence stakeholders and line managers and successfully deliver projects across Europe. You will manage the delivery of service initiatives to agreed timelines using local languages and culture, and research changing customer behaviour and develop mechanisms to respond to changes. You will be a creative and strategic thinker with innovative problem solving skills, experience of managing change, budget management experience and the ability to plan and implement measures to improve and maintain service quality. You must speak fluent French and be willing to travel. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at. £46,000.00 - Contact seller

Organisation DescriptionThe largest independent, non-refining, distributor of

Thu, 20 Nov 2008 07:05:36 GMT

sugar in the UKJob DescriptionTo motivate and lead the customer service team (currently 5 people) to ensure excellent levels of service to our customers. To drive sales through the customer service team from both existing and new customers. To monitor sales performance and feed information to the General Manager plan vs actuals. To monitor budgetary performance on a regular basis and report on any variances. To manage and control the pricing schedule used to convey pricing information to our customers. To deputise for the General Manager during periods of absence. To actively monitor office compliance with ISO 9001:2000 accreditation alongside the QA Manager. To manage all staff at the Thornbury branch in accordance with company policies, procedures and best practice. Attend to the needs of the team in terms of: Establishing clear guidelines/objectives, Performance monitoring, Identification of training needs, Personal development. Conduct regular meetings and team briefings with staff. Work alongside the support functions at head office including HR, finance, IT and logistics. Person SpecificationExperience of working within the FMCG sector. Experience of managing and leading a team of people. Good interpersonal skills, an excellent communicator, both oral and written. A meticulous attention to detail. Customer focused, they will have a passion for exceeding customer expectations. Disciplined with the ability to plan, manage and prioritise their workload and time in order to meet deadlines. Good administration and organisational skills. Flexible attitude to work. Ability to motivate a team of people. Ability to make quick decisions and remain calm under pressure. Computer Literate the ability to use Word and Excel to a proficient standard. Experience of working with financial data including budgets and analysing sales performance. Good all-round educational standard, ideally with minimum of Maths and English at GCSE / O Level standard.. £28,000.00 - Contact seller

Organisation DescriptionA well known global brand based in Chessington. Job

Wed, 19 Nov 2008 07:04:57 GMT

DescriptionWorking as part of the UK & Ireland Sales team at the European Head Office you will lead a team of sales and customer service professionals to achieve targets in sales, profitability, service and quality. You will coach, develop and support the sales and customer service functions, building a world class telemarketing and customer service department. You will assist in the design and introduction of successful selling programmes and incentives and successfully manage the needs of the Company's customers in order to meet the objectives of the company's overall business plans and strategies. You will recruit, train, inspire, motivate and mentor quality staff members creating the optimum infrastructure to meet business objectives. Promote multi-skilling and knowledge transfer and create a positive, productive work environment that encourages individual contributions. Person SpecificationYou will have substantial proven, successful, high volume contact centre management and development experience with a technically complex product in a selective distribution environment. Minimum 4 years successful FMCG field or telesales experience. Ability to develop and execute tactical sales plans including quotas and account objectives, able to provide specific examples where a sales operation has been created or improved. Proven record of achieving targeted sales and growth objectives. Experience in introduction of new systems and procedures. An open and inspirational leader with highly developed listening, influencing and problem solving skills with a proven track record of managing and developing sales teams. Intelligent and energetic, a motivator and team player, with presence and integrity, capable of managing change. Politically astute in complex customer environments with a combination of strategic insight and sound business judgement. Articulate, dynamic, professional and confident with a passion for customer service and commitment to excellence. Comfortable working under pressure and to deadlines. Highly organised and computer literate with very effective time management skills. Highly customer oriented with excellent presentation skills. A flexible, pro-active can do attitude. Knowledge and appreciation of the golf business is an advantage!. £45,000.00 - Contact seller

Organisation DescriptionMy client is a rapidly growing general insurance company

Wed, 19 Nov 2008 07:04:57 GMT

providing car, motorcycle, home insurance and car breakdown cover. They are a very competitive general insurance company in the market place. They offer a very competitive basic salary and excellent progression through the company. Job DescriptionMain duties are:-To schedule agents to work in line with projected call patterns to ensure an acceptable grade of service. -To proactively monitor and manage call queues-Schedule agents in line with predicted call volumes to there contacted hours-Approve and schedule periods for when the agents are not expected to answer callsPerson SpecificationThe successful candidate would have ideally worked in a similar role in a call centre. You would preferably have good working knowledge of Contact Centre procedures, have excellent communication skills. Ideally you would have excellent organisational skills and work pro-actively as this is key as you would be responsible for the day to day management and administration of a number of systems. It would be an advantage to have knowledge of call delivery systems, such as Symposium.. £24,000.00 - Contact seller

Organisation DescriptionWorking for an expanding printing company who provide

Wed, 19 Nov 2008 07:04:57 GMT

their clients with full branding services. This is a well established company who are continually growing. Job DescriptionMy client is looking for an account manager to join their team. You will be dealing with current and prospective clients ensuring all their needs are met. This is an office based role whereby you will be responsible for taking orders and inputting this onto the company spreadsheet. You will be servicing clients and ensuring they are aware of all the products and services the company offer. You will be responsible for providing excellent customer service and building relationships with clients. Person SpecificationMy client is looking for someone with previous account management experience and stock management experience would be an advantage. You must have excellent communication skills and come across well over the telephone. Sales experience would be a definite advantage but is not essential. My client is looking for someone who has an eye for opportunity. £17,000.00 - Contact seller

Our client are currently looking for a Customer Service Operations Manager to

Wed, 19 Nov 2008 07:04:57 GMT

join their team.

Job Purpose: Leadership, development and ongoing management of a multi-product Customer Servicing function. Responsible for ensuring policy servicing targets (internal and customer) are met, whilst controlling resources and costs to ensure optimum profitability.

Skills Required

- Contact Centre Industry background - 5 years experience at an equivalent level with extensive knowledge of contact centre technology, dynamics and current thinking.
- Graduate level or equivalent
- Great leadership skills - able to demonstrate strong leadership and management of individuals and groups that would enable significant behavioural, cultural and business change.
- Commercial awareness - able to produce and manage operational plans that contribute to overall business objectives
- Strategic planning - able to produce long term plans and business cases
- Customer focused - operational decisions and behaviours support the customer experience
- Communication skills - enhanced influential verbal and written skills with the ability to operate a senior level of the company
- Specialist knowledge - sound understanding of Financial Services operations and regulatory responsibilities.
- Process Control - able to review, design and work within agreed business processes
- Change management - able to facilitate smooth change mitigating risks to staff, the business and customers. £40,000.00 - Contact seller

Organisation DescriptionMy client a national organisation require an experienced

Wed, 19 Nov 2008 07:04:57 GMT

Call Centre Manager to be responsible for day to day running of new site. Job DescriptionManaging a team of 100 staff, working on various projects. You must be able to motivate, organise and achieve financial targets. You will manage through a team of Project Managers and must be able to demonstrate past success in a similar role. Person SpecificationThe ideal candidate will have a solid background in call / contact centre management. They will have over 5 years of relevant experience and be able to manage through KPIs.. £40,000.00 - Contact seller

COMPANY INFORMATION:

Prevention rather than cure!

Wed, 19 Nov 2008 07:04:57 GMT

Working with mid-cap and FTSE100 companies, my client is changing the way in which professional services are delivered. Their impressive client list is evidence itself that the delivery of HR is evolving.

YOU MUST HAVE THE FOLLOWING:

? Proven people management skills are a must, in a customer service environment
? Ability to drive quality improvements and change management processes
? Experience of working in an inbound and outbound service centre environment

IDEALLY YOU'LL HAVE THE FOLLOWING:

? Resourcing experience, you will need to grow a team of dedicated Customer service professionals.
? Flexibility, as the business grows you may be required to work multi site and varied hours
? Knowledge and experience of HR

ROLE INFORMATION:

Reporting into the Head Of Service Delivery, you will lead a team managing inbound customer calls and ensure that exceptional customer experience is achieved. Using motivational people management skills you will drive your team to maintain exceptional service levels. As well as being an excellent people manager you will drive the business forward at a time of growth, developing teams and continuing to improve standards.

RECRUITER INFORMATION:

Call Centre Managers is the country's leading call centre management recruitment agency and one of the most proactive industry dedicated consultancies within the UK.
Working with major international corporate clients as well as start up businesses, we offer tailored recruitment solutions to provide first class Managers for call centres across all industry sectors. Founded in 1997 in response to the growing need for a high-level call centre recruitment specialist, clients and candidates continue to benefit from our highly focused selection from the cream of the management structure of call centres.
For further information, please visit our website: or contact us on: or at. £40,000.00 - Contact seller

Exciting opportunity for a Customer Service Manager who lives or is willing to

Wed, 19 Nov 2008 07:04:57 GMT

relocate to Malta, paying an attractive salary between 35,000 - 40,000 Euros.

The Customer Service Manager will manage the 24x7 Customer Service team and will be responsible for driving performance against agreed Service Level Agreements (SLA's)

Duties and Responsibilities

- Manage a team of Customer Service analysts and ensure that agreed targets are met and appropriate qualitative standards achieved.

- Develop and implement robust processes to ensure that a high quality service is provided to customers.

- Work with Operations Manager to implement methodologies to improve first call resolution.

- With Operations Manager design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.

- Analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness.

- Train Customer Service staff to ensure that support is provided in a consistent manner.

- Implement staffing and scheduling models to ensure guaranteed coverage to the business.

- Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.

This position also comes with benefits pension and a generous number of days holiday.

If this is the role for you. Please send CVs to. £40,000.00 - Contact seller

Job DescriptionSeeking an experienced Call Centre Manager for a demanding and

Wed, 19 Nov 2008 07:04:56 GMT

challenging role, this is a temporary post with no current end date. Main Duties: To be responsible for the overall operational management of the Outpatient Booking Office and a Call Centre of 15 employees and lead in the provision of an effective and efficient booking service. To work effectively as a member of the team in accordance with the Trusts Values, contributing to the provision of a seamless care pathway for patients using initiative and problem solving skills. To manage strategic planning for development of booking systems as required by national and local requirements and to manage change in the Outpatient Booking Office. To take responsibility for managing relevant aspects of the patient target list. NHS Management background is a bonus, call centre management experience is ideal. Full job description available if selected for the next stage of the recruitment process.. £15.96 - Contact seller

Organisation DescriptionAre you dreaming about challenging career in sunny Malta

Tue, 18 Nov 2008 07:06:40 GMT

? Our client is a leading, international, gaming company specialising in Casino. We are currently looking for a high flying Media Buyers with very strong experience in Casino Media buying inItalian market. The ideal candidates would have good on-line gaming experience dealing with Italian language and market. Job DescriptionJoining a marketing team to plan and implement on-line advertising campaigns, the selected candidate will be responsible for:Planning and purchase both on-line and off-line mediaManage a marketing budget Identify, develop and maintain market relationships Negotiate best deals with media representatives Coordinate various initiatives, including the integration, recording and analysing of performance data for each campaign. Person SpecificationMarketing GraduateVast experience with media buying Excellent analytical, organisational and interpersonal skillsOn-line gaming experience preferred. For more information regarding I-gaming vacancies and industry in Malta please visit www. igamingjobs. biz. £30,000.00 - Contact seller

Customer Experience Coordinator/Customer Services/Permanent/Kent
We

Tue, 18 Nov 2008 07:06:40 GMT

are currently looking for a candidate with a strong background in customer services to coordinate a new section for our client, one of the leading domestic maintenance contractors in the UK. The purpose of the job is to be responsible for the management of the customer experience and to build and maintain relationships with the client, their tenants and their representatives. Key responsibilities will include:

-Developing and maintaining excellent relationships with all Client and Resident Representatives
-Ensuring operative teams provide outstanding Customer Experience to both internal and external customers
-Being responsible for customer queries and complaints, managing and monitoring the customer satisfaction process
-Monitoring standards and identifying and implementing positive measures that will increase performance
-Liaising with Supervisors to ensure all sub contractors and suppliers are adhering to codes of conduct
-Implementation of any plans to improve customer services
-Line management responsibility and ongoing support of Co-ordinators and Tenant Liaison Teams including recruitment of new staff, training, development & mentoring
-Attend forums, events pertaining to the Partnership. These will include evenings and weekends
-Recruiting, training, developing and motivating the team, meeting regularly with team members to ensure agreed targets and service standard are achieved
-Ensuring objectives are set and performance is measured through appraisals and regular reviews

The ideal candidate will have previous experience in working in an environment where a high emphasis is placed on customer care, with a proven background in a similar role or environment. You should have experience in defusing difficult situations and have the ability to manage and motivate teams. If this sounds like you then contact us with your current CV now! This is an excellent opportunity to join one of the most successful businesses in the sector, and will present the opportunity for extensive career development.. £25,000.00 - Contact seller

My client based on the outskirts of Canterbury is looking for a Technical

Tue, 18 Nov 2008 07:06:39 GMT

Support/Service Manager. This is a new role and requires someone that has worked within the field of Motability before and who has a technical background. You will be required to deal with customers from the UK and Europe answering various technical questions and problems that they may have. You will also be involved in setting up a new service centre. For more information, apply today.. £25,000.00 - Contact seller

Job DescriptionA leading client in their field are now looking to recruit a

Tue, 18 Nov 2008 07:06:38 GMT

Customer and Community Manager to provide contract management for a new Social Housing partnership. Key duties:1. To liaise with Supervisors, tenants and contractorsin making appointments for works requiring repairs2. To ensure work is completed on time and to the correct standards3. To maintain customer records and and carry out customer surveys4. To monitor and track complaints and deal with findings5. To carry out visits and meetings with tenants and ensure the service being provided is satisfactory6. To be the link with the community and outside bodies to develop initiatives7. To set targets and review the progress of customer care officersSkills required:1. Strong people management skills2. Organised and methodical3. Good comunication skills4. Ability to build relationships with tenants, clients and colleaguesExperience needed:1. Experience in the Service Industry2. Must have relevant experience in customer service, ideally housingThe successful candidate will be available for interview immediately and able to start in September on a temporary basis. Travelling to other areasfor meetings and trainingis compulsory and expenses will be paid.. £13.00 - Contact seller

Organisation DescriptionMy client are based in Bracknell and are accessible by

Tue, 18 Nov 2008 07:06:38 GMT

public transport. They are looking to recruit a Customer Operations Manager for their team of 4 customer service agents for the following:Job Description*Manage business opertaions and customer service centre, providing a seamless service to the internal and external stakeholders. *Act as main point of contact for customer escalations for them to voice concerns/opinions/suggestions. *Manager problem/reactive customer accounts by attending customer meetings, participating in conference calls, producing customer reports and managing and completing customer actions to resolution. *Provide internal intelligence on customer by producing management reports, communication meeting reports/minutes and attending internal meetings. *Amend and produce proactive initiatives by analysing customer issues, identifying trends, highlighting any issues to the senior management and seeking/implementing ways to improve. *Act as an interface between team members, customers and the executive management team to deliver detailed functional reports and be accountable for operational procedures. *Accountable for day to day management of business operations team, which includes logistics, supply chain, order processing, warranty returns and warehousing. Person SpecificationYou will have:* A minimum of 5yrs Customer Service Management experience - with emphasis on customer relationship management, client satisfaction initiatives, business development and training. *The ability to interact effectively with a broad range of internal and external clients as well as internal vendor relationships. *Excellent presentation and communication skills. *An excellent knowledge of Microsoft Office applications - Word, Excel, Powerpoint and Outlook. *Be able to work non-standard hours, travel on weekends and have the ability to prioritise and work under pressure in a fast-paced environment.. £30,000.00 - Contact seller

Organisation DescriptionOur client is an expandingwhole food retailer based in

Tue, 18 Nov 2008 07:06:38 GMT

central Edinburgh. This is an excellent opportunity to assist in their expansion plans by managing an efficient store and growing the sales opportunity. A sales bonus and staff discount are included. Job DescriptionIncreasing sales both with new and existing customersImplementing promotional activityArranging in-store demonstrationsEstablishing a positive customer service policy and deliver to high standardsKeeping branch administration up to dateManaging staff training programmeOverseeing security of premisesEnsuring retail merchandise is displayed to maximum impactEnsuring health and safety requirements are adhered toManaging the rotation of stock, ordering and discountingControl of floats in safe and tills and their securityManaging staffAssisting the directors as required in the management and operation of the business Person SpecificationExperience in a customer service environment is essential. You would ideally have experience of working in a retail environment andteam leader/supervisory/management experience.. £14,000.00 - Contact seller

CUSTOMER SERVICES MANAGER You will be managing a large and established client

Tue, 18 Nov 2008 07:06:38 GMT

services team responsible for providing a high level of customer services to a wide variety of leading companies in the automotive sector. Our client is one of the most established and respected vehicle logistics companies in the UK. You and your team will work closely with key contacts within the customer base and support the activities of the account support team. You will be responsible for ensuring that the highest levels of customer satisfaction are being delivered across the business and to customers with specific needs and requirements. You can develop people, business processes and communication procedures. As a senior manager you will work closely with management across all areas of the business on a national basis. Salary c £50,000 plus bonus, car and full benefits.. £52,000.00 - Contact seller

Organisation DescriptionAre you an enthusiastic, proactive and organised person

Tue, 18 Nov 2008 07:06:37 GMT

with strong administration and supervisory experience?If so, my client requires an Administration Team Leader to supervise the marketing and sales services team providing efficient administrative support and excellent customer serviceJob DescriptionTeam Supervision - 45%Supervise the Marketing and Sales Services team members, managing workloads and work flowSales and marketing Support and Customer Service - 40%When appropriate provide sales support; including administrative tasks and report compilation. Provide efficient marketing and sales services by providing support and administrative assistance on a day-to-day basis and with on going projects. Promptly handle and resolve queries from internal customers and members, ensuring the required level of assistance is given to them. Department Support - 15%Provide support and administrative assistance to the Marketing and Sales Services Manager Taking a pro-active approach, assist the Marketing and Sales Services Manager, and colleagues within the team with any projects being undertaken which require additional resource and support. To deputise for the Marketing and Sales Services Manager during periods of absence, as appropriate. Person SpecificationExcellent organisational skillsTeam supervisory experienceExperience in an administrative environmentA conscientious approach and an eye for detailStrong interpersonal and communication skills. High level of proficiency in the use of Word, Excel, Outlook, PowerPoint, Publisher and Charm.. £28,000.00 - Contact seller

We have a new vacancy working for a client in the FMCG marketplace for a trading

Tue, 18 Nov 2008 07:06:37 GMT

manager - essentially a customer service/office manager reporting to the general manager. Great role/benefits - if you've experience in a similar role please apply!Principal Objective(s): 1. To ensure the smooth day to day running of the Thornbury sales office business operations. Key Tasks (Specific): 1. To motivate and lead the customer service team (currently 5 people) to ensure excellent levels of service to our customers. 2. To drive sales through the customer service team from both existing and new customers. 3. To provide support and guidance to the customer service team, coaching through various issues as and when then arise. 4. To monitor sales performance and feed information to the General Manager plan vs actuals. 5. To monitor budgetary performance on a regular basis and report on any variances. 6. To manage and control the pricing schedule used to convey pricing information to our customers. 7. To effectively monitor department KPIs and provide remedial action where appropriate. 8. To deputise for the General Manager during periods of absence. 9. To actively monitor office compliance with ISO 9001:2000 accreditation alongside the QA Manager Job Content (General): 1. To manage all staff at the Thornbury branch in accordance with company policies, procedures and best practice. 2. Attend to the needs of the team in terms of:- Establishing clear guidelines/objectives Performance monitoring Identification of training needs Personal development 3. Conduct regular meetings and team briefings with staff. 4. Work alongside the support functions at head office including HR, finance, IT and logistics 5. Any other reasonable duties as requested by the General Manager. Ideally, the successful candidate will possess the following attributes: - Experience of working within the FMCG sector. Experience of managing and leading a team of people. Good interpersonal skills, an excellent communicator, both oral and written. A meticulous attention to detail. Customer focused, they will have a passion for exceeding customer expectations. Disciplined with the ability to plan, manage and prioritise their workload and time in order to meet deadlines. Good administration and organisational skills. Flexible attitude to work. Ability to motivate a team of people. Ability to make quick decisions and remain calm under pressure. Computer Literate the ability to use Word and Excel to a proficient standard. Experience of working with financial data including budgets and analysing sales performance. Good all-round educational standard, ideally with minimum of Maths and English at GCSE / O Level standard. Full technical support will be provided to the candidate, as well as training in specific technical specifications that are required by some of our customers. The package: Salary up to £28,000 per annum (depending upon experience) Holidays 25 days per annum plus English Bank/Public holidays Eligible to join Companys Group Personal Pension scheme after 3 months service. Company contributions are 5%, employee contributions are 3%. Hours of work: - 9. 00 a. m. 5. 00 p. m. Monday to Friday 1 hour for lunch In an appointment of this nature, however, there may be times when working outside of normal hours is required.. £28,000.00 - Contact seller

TCL/R: Our client seeks a Customer Feedback Co-ordinator for an assignment

Mon, 17 Nov 2008 08:59:17 GMT

within its Homes division. We are acting for a N London based local authority The post will be located in Edmunton, N9 and will be for 36 hpw, Mon-Fri, normal business hours. This is anticipated to be, initially at least, a 3 month assignment. Please note that unless otherwise stated, the lower pay rate quoted will be PAYE (paid weekly, plus paid holiday/WTR) and the higher rate (estimated and yet to be confirmed) will be for umbrella/limited company contractors (paid monthly). We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly. Please note that under a special arrangement we have with a leading umbrella company, temps who elect to get paid under this route will receive, in addition to a higher hourly rate of pay, the following benefits which are not available under PAYE: tax benefits and allowances e. g. lunch and commuting costs free health cover free life cover free critical illness cover £20 in high street spending vouchers Essence of role: To provide a co-ordinated approach to customer feedback including formal and informal complaints, members enquiries, satisfaction surveys and questionnaires and ensure that the intelligence gained from these supports a culture of learning and continuous improvement. To support the customer access strategy by collecting and presenting performance information against customer service standards. To champion adherence to customer care standards and promote a customer focused approach to service delivery. Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client) include: *Experience of using customer feedback to support continuous improvement and the ability to analyse and interpret statistical information and present in an easy to read format *Experience of developing and delivering briefings and training materials to support service improvement and share good practice *Experience of staff management in a customer service environment UK local authority or other public sector experience advantageous, but not a prerequisite Next Steps: If you would like to be considered for the position please apply via this website, quoting the vacancy reference number. Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved. Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to. Triumph Consultants Limited. £24.45 - Contact seller

Organisation DescriptionMy client is a global company leading the provision of

Sat, 15 Nov 2008 09:22:51 GMT

online content solutions for manufacturers of consumer goods. Job DescriptionExperienced global customer service manager required to manage 300 blue chip clients via 3 account managers for a fast growing global media companyYou should have a hands on approach to problem solving and a practical view to using your initiative in problem solving. Your duties will include:Ensuring a constant flow of information to existing clientsManaging a team of 3 Account managers to ensure we satisfy client needsHandling face to face and telephone updates and conference calls Investigating and solving customers' problems Writing reports analysing the customer service that the organisation providesBeing involved in staff recruitment and appraisalsTraining staff to deliver a high standard of customer servicePerson SpecificationMust have previous business development experience. Project managementGood verbal and written communication skillsPrevious negotiation skills. £380,000.00 - Contact seller

Job DescriptionAn expanding insurancecompany are seeking a Schemes controller

Sat, 15 Nov 2008 09:22:51 GMT

who will assistthe callcentre manager in the day to day running of the inbound department. This will be a full time contract of one year. Duties include:-Working closely with the call centre manager-Monitoring the performance of the team leaders and there successive teams. -Attending any disciplinary hearings. -Making sure that KPIS are met daily and weekly. -Prioritising work load appropriately. -Making sure your keeping track of your own personal development. -Motivating the team to aspire to customer excellence. Personal attributes:-Proven experience working in a call centre at management levelof at least two years. -Self starter and a strong motivator. -Excellent communication skills both written and oral. -Able to multi task. THISIS A ONE YEAR FULL TIME CONTRACT.. £40,000.00 - Contact seller

Organisation DescriptionMy Clientis the worlds largest retail foreign exchange

Organisation DescriptionMy client are one of Oxford's leading organisations and

Organisation DescriptionSuccessful medical based company based in Altrincham

Our Client is a major UK Driver Training Company and are part of a larger

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

A leading financial organisation located outside of Nottingham city centre are

An excellent opportunity to join an expanding company who are recruiting for an

Organisation DescriptionSuccessful family-run company who are continuing to grow

Job RoleTeam Leader My client, a leading utilities company, is looking for Team

Organisation DescriptionA large FTSE 100, market leader based in central Sutton

Customer Service Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Customer Service Team Manager Uxbridge £27,600 inc bonuses plus FANTASTIC

Our client is searching for a Poker Editor / Customer Service Manager who is a

Exciting and challenging position is available within this well established

**** Customer Services Manager ***IMMEDIATE START & INTERVIEWS£30K- £35k

Organisation DescriptionWorking for a well established market leading company in

Working for one of the UK's leading Utilities Companies within their office

Chef - Bicester, OxfordshireSalary BandUp to

Organisation DescriptionWe are looking for a team leader to run an established

Organisation DescriptionLocal welfare to work compnay are looking for an

This is a great opportunity for an experienced Customer Service Manager to join

This is a wonderful role working for a large company based in Wallingford. They

Organisation DescriptionOur client are a large corporate medical company located

Customer Care Manager Reporting to the Site Manager the Customer Care Manager

Our client based in Harlow is currently seeking a Call Centre Manager ASAP! This

Reporting to the Operations Director, this role involves managing the Customer

A fantastic opportunity has arisen to work for a prestigious technology

Join this MULTI BRAND Client, based at head office... you will be responsible

A Customer Service Innovation Manager with fluent French is required for a

Organisation DescriptionThe largest independent, non-refining, distributor of

Organisation DescriptionA well known global brand based in Chessington. Job

Organisation DescriptionMy client is a rapidly growing general insurance company

Organisation DescriptionWorking for an expanding printing company who provide

Our client are currently looking for a Customer Service Operations Manager to

Organisation DescriptionMy client a national organisation require an experienced

COMPANY INFORMATION: Prevention rather than cure!

Exciting opportunity for a Customer Service Manager who lives or is willing to

Job DescriptionSeeking an experienced Call Centre Manager for a demanding and

Organisation DescriptionAre you dreaming about challenging career in sunny Malta

Customer Experience Coordinator/Customer Services/Permanent/KentWe

My client based on the outskirts of Canterbury is looking for a Technical

Job DescriptionA leading client in their field are now looking to recruit a

Organisation DescriptionMy client are based in Bracknell and are accessible by

Organisation DescriptionOur client is an expandingwhole food retailer based in

CUSTOMER SERVICES MANAGER You will be managing a large and established client

Organisation DescriptionAre you an enthusiastic, proactive and organised person

We have a new vacancy working for a client in the FMCG marketplace for a trading

TCL/R: Our client seeks a Customer Feedback Co-ordinator for an assignment

Organisation DescriptionMy client is a global company leading the provision of

Job DescriptionAn expanding insurancecompany are seeking a Schemes controller

** Customer Services Manager *IMMEDIATE START & INTERVIEWS£30K- £35k

Chef - Bicester, Oxfordshire

Salary BandUp to

COMPANY INFORMATION:

Prevention rather than cure!

Customer Experience Coordinator/Customer Services/Permanent/Kent
We