Organisation Description Are you a Swedish poker lover? Win your career in sunny

Sat, 22 Nov 2008 09:04:41 GMT

Malta !Our client is a Scandinavian i-gaming company offering an exceptional range of Sportsbetting, Livebetting, Poker, Casino, Greyhound Racing, Lotto and Fixed Odds Games. Job Description Responsible for the monthly action plan Responsible for the weekly report Responsible for all Facebook-related stuff (managing clients Poker group) Setting up promotions for primarily Swedish affiliates (special tourneys, rake races, bonuses, merchandise) Responsible for creating, promoting and overseeing all online tournaments (all tournaments concept from scratch to implementation), including structures, contact to Ongame Tournament Support, contact to CRM and tournament reports and most importantly evaluation of actions All banner related matters Responsible for VIP program Swedish - English - Swedish translationsPerson Specification Swedish nativeSelf motivated and ability to work independentlyPrevious Poker experience is a mustDetail orientatedExcellent communication skills both verbally and written English and SwedishFor more information regarding I-gaming vacancies and industry in Malta please visit www. igamingjobs. biz. £0.00 - Contact seller

Organisation Description Are you a Swedish poker lover? Win your career in sunny

Sat, 22 Nov 2008 09:04:41 GMT

Job DescriptionOur client are a well known organisation based in Hull, and are

Sat, 22 Nov 2008 09:04:41 GMT

looking to recruit a Managed Agency Helpdesk Assistant on a temporary basis. Working within a busy department, you will be reponsible for ensuring any faults recorded by business customers are resolved within an agreed timescale, and that a consistent quality of service is maintained. On a daily basis you will be required to prioritise faults, and follow them through to resolution - keeping the customer informed at all stages. A big part of the role will involve liaising with third party organisations, and ensuring that maintenance and installation tasks are completed to ensure that SLA standards and customer needs are met. You will need to possess excellent communication and customer service skills, be able to prioritise your own workload, and be a good team player. This is a temporary position, and could possibly go permanent if you are successful within the role. To apply for this position, please forward CVs to lucy. morris@reed. co. uk, or alternatively call 01482 483 010 and ask to speak to Lucy.. £8.50 - Contact seller

Job DescriptionA large Teddington based company is currently recruiting for an

Sat, 22 Nov 2008 09:04:41 GMT

experienced Customer Service Executive to join their team in a Temporary to Permanent capacity. The role will be responsible for managing customer enquiries, which will include: - Monitoring the delivery of services- Keeping customers fully informed on progress- Logging orders onto the system- Contacting existing customers to promote services and maximise sales opportunities. The successful candidate will have a minimum of 12 months customer service experience, with excellent communication, organisation and time management skills. Applicants should have an aptitude for IT systems, with a good working knowledge of MS Word and Excel. This is a varied role and would suit applicants able to work independently and as part of a team.. £23,000.00 - Contact seller

Organisation DescriptionTo provide excellent customer service to our clients

Sat, 22 Nov 2008 09:04:41 GMT

business links. The customers are environmental consultants, engineers and other property professionals who rely on the company for unique and high quality information drawn from current and historical mapping and databases of contamination risk and historicmaps. This role involves answering varied queries and in some cases providing intricate explanations to a highly professional customer base. Job Description Effectively handle telephone enquiries Provide advice and help on how to use company websites Effectively handle email, fax and postal enquiries including digitising sites for customers who are unableto use the website. Investigate and resolve customers queries regarding aspects of the Environmental data and report delivery. Process and monitor the supply of external reports from third party suppliers Provide quotations for Environmental Reports Investigate and resolve customers queries regarding aspects of the Environmental data and report delivery. Liaise with company Account Managers to resolve queries, and manage and build relationships with keycustomers. Provide input to project meeting for new products Feedback the customers comments and requirements for product and process enhancements. Train existing and new work colleagues. Person SpecificationMinimum of 1-year customerservices experience Customer focused Excellent communication skills, both written and verbal Good telephone manner Ability to solve problems Ability to organise and prioritise work, with a methodical and thorough working practice Works efficiently and quickly under pressure Excellent team player Ability to interpret customers requirements Outgoing, enthusiastic, honest and confident. £21,000.00 - Contact seller

My client has an exciting opportunity for a Customer Support Engineer to join

Sat, 22 Nov 2008 09:04:41 GMT

the company. You will be involved in the 1st and 2nd line support of Software that is produced in-house. Responsibilities will be to provide customers with a high level of customer support. Answering questions and resolving problems relating to ITEL suite of software applications. To ensure all that all communication whether it be via telephone or email to customers are entered into Microsoft CRM. To escalate to the Customer Support Manager any escalations or complaints from external customers. Working Relationships: To work with the Customer Support Manger to ensure all aspects of this role are carried out to a high standard. To work with our Customers (BT, Nortel and others) to provide a first class standard of Customer service. This will include customer visits from time to time. To work with our PV and Development department to escalate any issues that requires further assistance with any of the applications. You will be required to communicate clearly and concisely with good verbal and written use of the English language. Be self motivated and able to work under tight deadlines, managing time effectively. Have good attention to detail - right first time approach. Possess a good understanding of computer hardware and networks. Able to obtain a high level understanding of products and services. Hold a current UK driving Licence. Based Chester. Salary £15k - £18k + bonus Excellent progression.. £18,000.00 - Contact seller

HELPDESK/CUSTOMER SERVICESThe roleTo build the reputation of the business

Sat, 22 Nov 2008 09:04:41 GMT

through our customer via the provisioning helpdesk. Assist customers with the placing of orders and to continuously deliver honed improvements to our commitment to resolve outstanding order queries directly with our channel resellers. To liaise with our suppliers and drive resolution at all levels to deliver a first class customer experience. The objectives of this role are to: To provide support to our customer withinthe provisioning department Answering provisioning queries via phone, email and our internal case logging system. To maintain a high degree of customer service for all queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to enquiries from clients and help them resolve problems with our suppliers. To allocate more complex calls to the relevant Support member To log and record via internal systems work flows and order status priorities. Area of key responsibilities are in: Keeping customers informed of order statuses Chasing orders that are overdue Progress chasing with suppliers the status of orders Keep abreast of developments within the industry in generalWe are looking for experience within: Administration Working within an office enviroment Ability to prioritise workload Experience in managing relationships with outsourced partners and suppliersYou will have: Will have some knowledge of the internet Will have worked in another customer facing role Will have experience in an IT environment Previous experience working on a helpdesk would be is desirable but not essential. £18,000.00 - Contact seller

Our client a major IT and telecoms business based in Southampton are seeking a

Sat, 22 Nov 2008 09:04:41 GMT

new member of staff to join the busy Support Team. This is an excellent opportunity for a candidate that has previous IT help desk experieince or who has worked within a customer contact environment - excellent IT skills would be a distinct advantage:-The roleTo build the reputation of the business through our customer via the provisioning helpdesk. Assist customers with the placing of orders and to continuously deliver honed improvements to our commitment to resolve outstanding order queries directly with our channel resellers. To liaise with our suppliers and drive resolution at all levels to deliver a first class customer experience. Objectives The objectives of this role are to: To provide support to our customer within our provisioning department Answering provisioning queries via phone, email and our internal case logging system. To maintain a high degree of customer service for all queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to enquiries from clients and help them resolve problems with our suppliers. To allocate more complex calls to the relevant Support member To log and record via internal systems work flows and order status priorities. Key Responsibilities Area of key responsibilities are in: Keeping customers informed of order statuses Chasing orders that are overdue Progress chasing with suppliers the status of orders Keep abreast of developments within the industry in generalExperience We are looking for experience with: Administration Working within an office enviroment Ability to prioritise workload Experience in managing relationships with outsourced partners and suppliersIndustry knowledge You will have: Will have some knowledge of the internet Will have worked in another customer facing role Will have experience in an IT environment Previous experience working on a helpdesk would be is desirable but not essentialKey competencies You will need to be able to: Strong customer focus Professional telephone manner Good verbal communication skills - both listening & being able to clearly explain often complex technical issues Good written communication skills Able to work as part of a team and able to build strong links with other departments within the business Proactive and flexible approach to work Good organiser both of self & of workload, ensuring the customer receives regular progress updates where required Computer literate (MS office suites etc) Adaptable to change Patience and tenacity, dealing with customers at their level, identifying creative solutions where applicable to meet/exceed customer expectations Ability to plan the working day to ensure deadlines are met Able to take over workloads of others in the team where required Self starter, showing an ability to work using own initiative Ability to take responsibility for development of own skills and knowledge/quick learner. £0.00 - Contact seller

Company information 4D Interactive is a great place to work. Based in the heart

Sat, 22 Nov 2008 09:04:41 GMT

of Wandsworth, our uniquely styled office is a hub of activity 24 hours a day, 7 days a week. We are the largest in a very fast paced and interesting market and if you are open minded and thrive in a busy environment this is the company for you!We are proud of the diversity we offer and our roles will challenge you to achieve your true potential. We provide opportunities to help you learn and progress, and our open style approach means that your hard work will be rewarded. Our regular office parties are a must and its great to relax at the end of the week with free drinks and a catch up in the office. Our unique style and variety of shift patterns make it a fun and vibrant place to start off your career!Shifts 7. 30am -3pm 3pm -11pm 11pm 7. 30am Monday to Sunday (must be available to work all shifts) Remuneration £17,000 - £18,000 Benefits 25 days holiday Company pension Death in service Bupa Profit related pay (annually) Summer and Christmas parties Vouchers and incentives Essential skills and attributes 1. Excellent telephone manner required 2. Excellent written communication required 3. Excellent attention to detail 4. Ability to work as part of a team or on their own 5. Flexibility 6. Experience of working shifts 7. Open-minded outlook and approach 8. Professional attitude 9. Excellent communication skills 10. Problem solving attitude 11. Ability to multi task Key accountabilities Delivering excellent customer services to all 4Ds customers and clients Checking the chat lines for unacceptable content Deleting unacceptable content from the services Updating spreadsheets with complaints and escalations Checking box messages and eavesdrop messages on the services Administration skills Opening new accounts for customers Transcribing customers details Working closely with other departments in order to solve outstanding issues Any other tasks as requested by the business Reporting any illegal content to police following company procedures Helping monitor content when requested Barring and unbarring customers using the services Acting in a professional manner at all times towards the company Working as part of a team. £18,000.00 - Contact seller

Technical Support Advisor £16,000pro rata Bonus and Benefits
Sat, 22 Nov 2008 09:04:41 GMT
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Are you technical minded and looking to use your skills within Customer Services. My Client, an international technology company have an opening for a Technical Support Analyst to join their enthusiastic and successful team.

The Role:
Reporting to the Customer Service Manager you will be responsible for providing technical support for the well-established products. Providing product advice and recommend solutions by phone fax and email together with troubleshooting existing systems and helping customers to find the right products. You will advise customers and dealers with products in need of service/repair, organise collections, arrange upgrades and go the extra mile to delight the customer.

Who we are looking for:
The successful candidate will have experience in providing after sales/technical support over the telephone or in person. You will have strong customer service skills and experience of working with Microsoft Windows Office suite, those with knowledge of SAP will be at an advantage.

This role is to cover a contract until May 2009

Location:
Medway

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Agency in relation to this role.. £16,000.00 - Contact seller

Organisation Description Are you a Swedish poker lover? Win your career in sunny

Sat, 22 Nov 2008 09:04:40 GMT

Excellent opportunity for an individual to work within a pro-active privately

Sat, 22 Nov 2008 09:04:40 GMT

owned IT and telecoms business - excellent opportunities and parking Job Description Role summary To build the reputation of the business through our customer via the provisioning helpdesk. Assist customers with the placing of orders and to continuously deliver honed improvements to our commitment to resolve outstanding order queries directly with our channel resellers. To liaise with our suppliers and drive resolution at all levels to deliver a first class customer experience. Objectives The objectives of this role are to: To provide 1st line support; answering provisioning queries via phone, email and our internal case logging system. To maintain a high degree of customer service for all queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to enquiries from clients and help them resolve problems. To allocate more complex calls to the relevant Support member To log and record via internal systems work flows and order status priorities. Key Responsibilities Area of key responsibilities are in: Customer service Technical support Keep abreast of developments within the industry in general & the company in particular Experience Administration Working within an office enviroment Ability to prioritise workload Experience in managing relationships with outsourced partners and suppliers Industry knowledge Will have some knowledge of the internet Will have worked in another customer facing role Will have experience in an IT environment Previous experience working on a technical helpdesk would be is desirable but not essential Key competencies You will need to be able to: Strong customer focus Professional telephone manner Good verbal communication skills - both listening & being able to clearly explain often complex technical issues Good written communication skills Able to work as part of a team and able to build strong links with other departments within the company Proactive and flexible approach to work Good organiser both of self & of workload, ensuring the customer receives regular progress updates where required Computer literate (MS office suites etc) Adaptable to change Patience and tenacity, dealing with customers at their level, identifying creative solutions where applicable to meet/exceed customer expectations Ability to plan the working day to ensure deadlines are met Able to take over workloads of others in the team where required Self starter, showing an ability to work using own initiative Ability to take responsibility for development of own skills and knowledge/quick learner. £18,000.00 - Contact seller

Do you enjoy working in a fast paced, inbound call centre environment

Sat, 22 Nov 2008 09:04:40 GMT

, then this could be the ideal role for you.

You will be responsible for processing high volume inbound calls in Dutch and dealing with a range of customer service queries from delivery shortages to invoice/account queries through to taking orders.

You will also be dealing with some helpdesk calls and providing technical support to customers (full training provided).

You are likely to have experience working in a call centre or dealing with high volume calls, be able to multitask and have good computer and data entry skills.

No relocation package available so applicants must live in commutable distance from Glasgow city centre

. £15,500.00 - Contact seller

Do you enjoy working in a fast paced, inbound call centre environment

Sat, 22 Nov 2008 09:04:40 GMT

, then this could be the ideal role for you.

You will be responsible for processing high volume inbound calls in German and dealing with a range of customer service queries from delivery shortages to invoice/account queries through to taking orders.

You will also be dealing with some helpdesk calls and providing technical support to customers (full training provided).

You are likely to have experience working in a call centre or dealing with high volume calls, be able to multitask and have good computer and data entry skills.

No relocation package available so applicants must live in commutable distance from Glasgow city centre

. £15,500.00 - Contact seller

Do you enjoy working in a fast paced, inbound call centre environment

Sat, 22 Nov 2008 09:04:40 GMT

, then this could be the ideal role for you.

You will be responsible for processing high volume inbound calls in Norwegian and dealing with a range of customer service queries from delivery shortages to invoice/account queries through to taking orders.

You will also be dealing with some helpdesk calls and providing technical support to customers (full training provided).

You are likely to have experience working in a call centre or dealing with high volume calls, be able to multitask and have good computer and data entry skills.

No relocation package available so applicants must live in commutable distance from Glasgow city centre

. £15,500.00 - Contact seller

Do you enjoy working in a fast paced, inbound call centre environment

Sat, 22 Nov 2008 09:04:40 GMT

, then this could be the ideal role for you.

You will be responsible for processing high volume inbound calls in Danish and dealing with a range of customer service queries from delivery shortages to invoice/account queries through to taking orders.

You will also be dealing with some helpdesk calls and providing technical support to customers (full training provided).

You are likely to have experience working in a call centre or dealing with high volume calls, be able to multitask and have good computer and data entry skills.

No relocation package available so applicants must live in commutable distance from Glasgow city centre

. £15,500.00 - Contact seller

Do you enjoy working in a fast paced, inbound call centre environment

Sat, 22 Nov 2008 09:04:40 GMT

, then this could be the ideal role for you.

You will be responsible for processing high volume inbound calls in Swedish and dealing with a range of customer service queries from delivery shortages to invoice/account queries through to taking orders.

You will also be dealing with some helpdesk calls and providing technical support to customers (full training provided).

You are likely to have experience working in a call centre or dealing with high volume calls, be able to multitask and have good computer and data entry skills.

No relocation package available so applicants must live in commutable distance from Glasgow city centre

. £15,500.00 - Contact seller

This is an excellent opportunity for someone who has call centre experience and

Fri, 21 Nov 2008 07:16:45 GMT

wishes to further their customer service skills working with a leading games console company giving after sales care on their products. Full time hours offeredFriendly working environmentCandidates must have experience of working for a customer service team. Or desirable to have knowledge of games console products. £6.00 - Contact seller

City Centre based Call Centre currently recruiting for further Call Handlers

Fri, 21 Nov 2008 07:16:44 GMT

. Permanent position dealing with inbound calls from business customers. You must have strong communication skills, Knowledge of Microsoft Office and good typing speeds. Previous experience dealing business customers an advantage. Immediate start date available hours 9 - 5. 30 Monday to Friday.. £16,000.00 - Contact seller

Experienced customer advisors required for fantastic new role with medical

Fri, 21 Nov 2008 07:16:44 GMT

service company based in Hillington. Opening hours are Mon-Fri between 8am-8pm, therefore you will be required to work one backshift per week plus the occasional Saturday morning. . You must have previous contact centre or other telephone based experience and be used to working towards quality & conversion targets. Ideally you will have some medical terminology background, be studying towards some kind of medical qualification, or have worked in a doctors surgery or hospital, more importantly you will be an empathetic & caring person who enjoys providing excellent customer service. You will be working towards measured conversion targets therefore experience of working within a sales or targeted environment is essential. Please apply online for December interview & January start date. £14500 per annum plus bonus & benefits. Call Tracy Thomson on for more information
Req60065/AGY. £0.00 - Contact seller

Working as part of this busy helpdesk team your duties will be taking incoming

Fri, 21 Nov 2008 07:16:44 GMT

calls from customers and answering policy queries and providing assistance wherever necessary. The right candidate will not just be a customer service advisor the Company are looking for a candidate with lots of enthusiasm and motivation as you will be required to take the call to the next level and up sell and cross sell wherever possible. THIS IS NOT A SALES ROLE but they do need people who have the confidence and can handle and manage calls in a professional and articulate manner. ? Professional ? Articulate ? Excellent telephone manner ? Excellent customer service skills ? Must havea wealth of previous experience, working within an inbound call centre environment ? Must have proven experience of cross selling and up selling. £15,000.00 - Contact seller

Our client, a large Brentwood based Insurance Company is looking for two

Fri, 21 Nov 2008 07:16:44 GMT

applicants to join their team of Breakdown Rescue Controllers. Vacancy 1 - Standard shift pattern, including evenings and weekends Vacancy 2 - Night Shift, sample hours 9pm - 7am / 10pm - 8am, 4 days on 4 days off 35 hours per week GENERAL JOB DESCRIPTION Carrying out a range of duties associated with the provision of Breakdown Recovery Service. To organise Breakdown Recovery Service on behalf of Policyholders in a fast, efficient manner. TELEPHONE LIAISON Under pressure must respond to telephone enquiries in a professional courteous and efficient manner. Must be able to quickly assess circumstances and reassure Policyholders. SYSTEMS KNOWLEDGE Must be able to use the mapping and computer systems confidently and accurately. POLICY/SCHEME KNOWLEDGE Must develop and maintain a comprehensive knowledge and understanding of all aspects of policies arranged by the Department and to be able to interpret cover. ADMINISTRATION PROCEDURES Must follow set administration procedures to acceptable standards. CHECK VALIDITY Must check details of all Policyholders against a policy cover for validity prior to arranging assistance. CREATE AND MAINTAIN RECORDS Must accurately create and maintain job records by logging data onto a computer system. GENERAL The Company may also require other general duties and/or overtime to be carried out from time to time according to the needs of the Department.. £20,000.00 - Contact seller

Job DescriptionA large company based in Bromley is looking for an experienced

Fri, 21 Nov 2008 07:16:44 GMT

secretaryMust have the followingskills:- A good standard of general education- Shorthand typing ability- Good computer skills including Microsoft Word and Excel - Ability to work as part of a team- Good telephone manor- Excellent organisation skillsMain duties will be to to supply secretarial support to regional officers, answer telephone enquiries, make stationary orders andprocess company invoices. This role will also require you to do general photocopying duties, maintaining a regional filing system and initiating memberships. You will be expected to liaise travel arrangements and organise local courses for the shop stewards and health and safety representatives of this company. Diary management and initiating membershipsare a key part of the role.. £9.00 - Contact seller

Job DescriptionDue to expansion an exciting new position has arisen for a

Fri, 21 Nov 2008 07:16:44 GMT

Booking Administrator. The successful candidate would need to have a good customer service background, well organised, a good administrator with an excellent telephone manner the ability to deal with any customer complaints or queries. For further information please contact Sally Bond on 01392 262670 or email sally. bond@reed. co. uk.. £12,000.00 - Contact seller

Job DescriptionLarge Customer Call Centre on the outskirts of Woking require a

Thu, 20 Nov 2008 07:18:28 GMT

large number of inbound call centre agents to start with them on the 01 December. This will start as a temp to perm position with opportunity for extra hours and pay leading up to Christmas. The call centre is open 7 days a week and you will work shifts over these days. You will have excellent customer service experience and a proven track record within a call centre environment. You must be able to start work on the 01st December and be available throughout December (excluding Christmas Day).. £18,000.00 - Contact seller

Technical Support Customer Advisor £16,000 Bonus and Benefits
Thu, 20 Nov 2008 07:18:28 GMT
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Are you technical minded and looking to use your skills within Customer Services. My Client, an international technology company have an opening for a Technical Support Analyst to join their enthusiastic and successful team.

The Role:
Reporting to the Customer Service Manager you will be responsible for providing technical support for the well-established products. Providing product advice and recommend solutions by phone fax and email together with troubleshooting existing systems and helping customers to find the right products. You will advise customers and dealers with products in need of service/repair, organise collections, arrange upgrades and go the extra mile to delight the customer.

Who we are looking for:
The successful candidate will have experience in providing after sales/technical support over the telephone or in person. You will have strong customer service skills and experience of working with Microsoft Windows Office suite, those with knowledge of SAP will be at an advantage.

Location:
Medway

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Business in relation to this role.. £16,000.00 - Contact seller

Job DescriptionA large Teddington based company is currently recruiting for an

Thu, 20 Nov 2008 07:18:27 GMT

experienced Part Time Customer Service Executive to join their team. The role will be responsible for managing customer enquiries, which will include: - Monitoring the delivery of services- Keeping customers fully informed on progress- Logging orders onto the system- Contacting existing customers to promote services and maximise sales opportunitiesThe successful candidate will have a minimum of 12 months customer service experience, with excellent communication, organisation and time management skills. Applicants should have an aptitude for IT systems, with a good working knowledge of MS Word and Excel. This is a varied role and would suit applicants able to work independently and as part of a team.. £12,266.00 - Contact seller

Organisation DescriptionEstablished for over 50 years our clientis a leading

Thu, 20 Nov 2008 07:18:27 GMT

provider of products and services that improve productivity in biopharmaceutical manufacturing and in clinical, analytical and research laboratories. Their products are used in research and analytical laboratory work, and are the products of choice in laboratories worldwide. Job DescriptionTechnical support on all systems including scientific application support to customersCo-ordination of UK Engineers, planning visits. Ensuring that service response is optimized. Management of service parts required by Engineers using Partsflow partner and Companys European central warehouse. Management of Installation management database with responsibilities for checklists and equipment delivery. Some general administration duties will be requiredThis role will expand as the new member gains experience and strengths can be better defined. Relevant technical training at Company World Wide HQ in France will be provided (Basic Service Training / Application Training) will be provided as required. Person SpecificationScientific background (ideally degree level) in either biology or chemistryTechnical service help desk experience preferredThis person must be able to speak with scientists in their language, understand the complex and varied scientific applications and relate these to the company products. Customer focusedGood time and organizational management skillsExcellent communication skills. Good telephone skills essentialGood IT skills. Self-motivated, with the ability to work on their own initiative and with limited supervision. Proven ability to react and take fast decisions, self-control and stress resistant.. £20,000.00 - Contact seller

BASED: Hitchin, Hertfordshire, SG5 1YY Total Hours Per week : 40 Start Date

Thu, 20 Nov 2008 07:18:27 GMT

: 24/11/2008 End Date : 26/12/2008 Start Time : 08:00 End Time : 17:00 Job Description : The operation requires an analytical worker who is computer literate, and most definitely a team player. The candidate also requires interpersonal skills as they deal with client daily on the telephone. The work includes the issuing of Reactive work, organising Out Of Hours work for our Regional Planners, who in turn allocate the work to their mobile engineers, who are out on the road (covering electrical/gas/fabric) We areresponsible for delivering a service within the specified contract agreement. We are measured on our performance and abated on failures. We work to strict targets and comply with all objectives. A geographical knowledge would be an advantage, but training will be given. It would be preferable if the candidate lives local, as this would prevent transport problems. Required Skills/Qualifications : The helpdesk is operated on a rota basis for operational hours 08:00 17:30 Monday to Friday. All hour are authorised on a week on week basis because of the nature of this site. All overtime is shared equally between the staff in the office and again this is only authorised if the business case is successful.. £10.00 - Contact seller

Job Title Customer Service Advisor Ref 1494/17jh Maidenhead £20000 to £21000 Job

Thu, 20 Nov 2008 07:18:27 GMT

Description The Customer Service Advisor is responsible for dealing with all telephone enquiries from customers, Healthcare Professionalss and salespeople. No specific technical knowledge is required although a broad understanding of the type of equipment used and its purpose will be necessary for which training will be given. Main responsibilities will include: Customer service advisor 1. Answer customer queries over the help line in a professional manner, recording customers details and call information on a complaint handling system (Medics). 2. Troubleshoot the calls and replace customers faulty product where applicable in accordance with company procedures 3. To inform customers of the benefits of the company Loyalty Scheme. 4. To complete daily tasks in an efficient and timely manner: - Replying to customer letters/emails To input requests for record diaries To clear answerphones at specified times and contact customers when applicable. 5. Compile monthly stats when applicable 6. To participate in and provide reports for pro-active calling, when required to do so by management. 7. Provide training to new colleagues and follow-up training for existing colleagues. 8. Maintain accuracy and security of customer information on the database Skills/Experience Requirements customer service advisor Candidates should be able to demonstrate the following: - Experience of working in a customer service environment - Excellent communication skills (in particular telephone skills) - Willing and able to work under fluctuating stressful conditions in the office while maintaining a pleasant manner to customers at all times. - A committed team player, being reliable and a good timekeeper. Salary £20000. £21,000.00 - Contact seller

An exciting opportunity has arisen for Customer Service agents for a leading

Thu, 20 Nov 2008 07:18:27 GMT

company in Newcastle City CentreWorking on behalf of some of Britain's household brands like Sky, Travelodge or Global Automotive Brands you will be required to handle inbound calls dealing with customer bookings, enquiries and complaints. Your burning desire to achieve fantastic results will be rewarded with a great hourly rate and bonuses paid weekly. Working here is not a standard call centre role. Each call you receive will be different thinking on your feet and working in a great team makes this role really enjoyable. You must be a clear communicator, be able to think proactively and have previous customer service experience be it face to face or over the phone. Candidates must haveExcellent spoken and written EnglishIntermediate PC/Computer skills (i. e. good knowledge of Word & Excel)Clear and confident in their communication Comfortable speaking to groupsClear Credit History (Candidates must not have been defaulted or have an CCJs)6 Months previous telephone based customer service experience. £7.15 - Contact seller

Customer Support Co-ordinator

Title

Thu, 20 Nov 2008 07:18:27 GMT

: Customer Support Co-ordinator Salary: Up to £17K with bonuses

An exciting opportunity has arisen for a Customer Support Co-ordinator in Reading. Our client is looking for a candidate that has previous experience in a Customer Service environment and the ideal candidate will be looking for a varied and challenging role.

The Role:
Reporting to the Customer Support Manager, the main purpose of this role is to provide 1st line customer support, logging breakdowns onto the system electronically and co-ordinating engineers effectively and efficiently. Tasks will also include:
·Taking incoming calls and distributing them accordingly
·Arrange engineer service visits
·Log the engineer's breakdown solutions effectively
·Monitor breakdown's from start to finish
·Carry out ?call backs' to collate customer feedback
·Deal with customer's queries and problems effectively and efficiently
·Send out post and spares to engineers, sales and customers
·General office duties for customer support

Who we're looking for:
The right candidate will have excellent numeric skills with full PC literacy on Microsoft Office Software. You will have the ability to communicate effectively both in writing and verbally to customers. The right candidate will have good presentation and organisational skills with a positive and highly motivated attitude. Flexibility and reliability is a must. A personal interest in technology is desirable.

APPLY TODAY!!!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Business in relation to this role.. £17,000.00 - Contact seller

People Together Recruitment specialise in IT, Marketing, PR, Design, Accounts

Thu, 20 Nov 2008 07:18:27 GMT

and Human Resource roles in Hampshire, Dorset, Wiltshire, Sussex, Oxfordshire and London People Together Recruitment are pleased to be working with a leading edge internet and telephony solutions company. Due to expansion they are currently looking for a Provisioning Support Advisor to assist customers with the placing of orders and to continuously deliver improvements to their commitment to resolve outstanding order queries directly with their channel resellers. Area of key responsibilities are: Keeping customers informed of order statuses Chasing orders that are overdue Progress chasing with suppliers the status of orders Keep abreast of developments within the industry in general & the company in particular We are looking for experience in: Administration A customer facing position Ability to prioritise workload Experience in managing relationships with outsourced partners and suppliers You will have: Some knowledge of the internet Experience in an IT environment Previous experience working on a helpdesk would be is desirable but not essential. If you do not hear back from us please presume you have been unsuccessful on this occasion. However we would like to keep your records on file and should a suitable position come up we will contact you. People Together Recruitment are acting as an employment agency on this vacancy.. £0.00 - Contact seller

Reporting to the Administration Mgr, working as part of a team for a busy

Thu, 20 Nov 2008 07:18:27 GMT

Electrical Services Company. Duties to include logging all clients jobs and actioning all orders promptly. Using quotation paperwork and database management. Entering in customer details, updating systems and dealing with telephone calls efficiently. Preparing engineers instruction lists and allocating their jobs, ensuring they have schedules every day using Quartix. Working closely with the stock dept. to ensure stock available.

Temporary to permanent role.

Please email cv to. £14,000.00 - Contact seller

Business Support SpecialistAbout the JobOur client is a leading Cambridge

Thu, 20 Nov 2008 07:18:26 GMT

organisation who is experiencing continual growth and success. They are seeking an interim Business Support Specialist to join them immediately and provide telephone and computer support to a methodical team of professionals. The roles duties include: liaising with global users to resolve issues; using the IT Helpdesk to track and update support concerns; Technical administration. You should have excellent communication and organisational skills while demonstrating a flexible yet independent approach to your work. You must be IT literate and have a proven record in customer service and support. A background in clinical trials database would be advantageous.. £18,000.00 - Contact seller

We currently have an exciting opportunity for a Customer Helpdesk Advisor based

Thu, 20 Nov 2008 07:18:25 GMT

in our Wythenshawe office, Manchester. You will be responsible for accepting and managing calls from customers. This involves logging fault calls received by telephone or via email, allocating calls to engineers and closing calls once completed. You will be required to maintain joint ownership of the call with the assigned engineer ,liaising with the engineer and / or their manager if there is a danger of breaching the SLA and proactively escalating all issues that may result in a breach of the SLA You will also deal with out of hours parts ordering and dispatch as and when required The successful candidate will be customer focused with a positive approach and the ability to work calmly under pressure. A flexible attitude to working hours is an essential requirement as the Helpdesk Advisor will cover the desk from 05:00 23:00 365 days per year on the following shift pattern:-05:00 14:00 and 14:00 to 23:00 Monday to Sunday comprising of 2x Early Starts, 2 Late Starts and 2 days off. This work pattern also includes all Public and Bank Holidays for which lieu days are applicable. Please note that on top of the salary quoted you will be eligible for up to £1K per annum attendance bonus. Although the position is currently based in Wythenshawe, in the next month the office will be relocating to Didsbury. If you feel that you can meet all of these expectations, then you can look forward to the chance to work in an exciting and challenging environment. Please send your CV and salary expectations. NO AGENCIES PLEASE!!!. £15,000.00 - Contact seller

Acorn recruitment is seeking a Helpdesk Advisor for their client in Aust, this

Thu, 20 Nov 2008 07:18:25 GMT

is a very exciting time to join them as the company is expanding. No previous experience is required, they are seeking people who have excellent communication skills along with experience of email and internet.

Working Monday - Friday weekly rota, 8am - 4pm, 9am - 5pm and 10am - 6pm. Free parking available.

Acorn Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.. £14,500.00 - Contact seller

Job DescriptionBased within our Property Services and Support division, youll

Wed, 19 Nov 2008 07:21:28 GMT

handle calls from our public and private sector clients on maintenance issues. Acting as the friendly and professional face of the organisation, youll log each issue carefully and then make sure we provide a quick and effective response. When youre not dealing with customers, youll be expected to monitor the progress of each issue and help us with the administrative side of our work. * Handling property maintenance issue calls from the likes of schools, social services premises etc, their role will be to take the call, log the details, put an order through the system for the responsive team (team of engineers and surveyors) which they will be working alongside to go out and assess the problem, the service desk operator will then be reponsible for contacting a contractor to go out and carry out the repair work, following that they will process the invoices. * The service desk is open 8-5. 30 mon - fri, they will be working 7. 5 hours per day within these hours, they can be flexible as to start/finish times as long as the core hours are covered within the team. * Looking for customer service experience, good telephone manner, admin skills, busy role so should be comfortable working in a sometimes pressurised environment. * Experience of using SAP is an advantage but not essential Person SpecificationThis is a busy role calling for a friendly and professional person with strong communication skills. A natural team player, youll be someone whos just as articulate over the phone as you are in writing. Flexible and hardworking, youll also have first-rate administrative skills and will be able to prioritise your workload with real ease. Knowledge of SAP would be an advantage.. £20,000.00 - Contact seller

Italian Technical Advisor - Edinburgh

Starting Salary

Wed, 19 Nov 2008 07:21:28 GMT

£15,500

Our client is looking for someone who is fluent in Italian and English. You will be dealing with inbound calls from customers regarding their products and services. You will be dealing with technical issues and resolving them to the customers satisfaction. You will have previous technical experience either face to face or over the telephone.

For more information please can you email your cv to

Req59744/AGY. £0.00 - Contact seller

A reliable and dedicated facilities helpdesk agent is required for the busy FM

Wed, 19 Nov 2008 07:21:28 GMT

department of a large construction consultancy. The successful applicant will have excellent communication and customer service skills, and be punctual and enthusiastic with initiative and common sense. Must be flexible and prepared to work evening and weekend shifts.. £18,500.00 - Contact seller

Background Info: Our client produces, sells and supports Accounting and Payroll

Wed, 19 Nov 2008 07:21:28 GMT

software. It has been writing software since the mid 1980s, and has over 50,000 users in the UK. The software is designed to be easy to use, all products come with free lifetime telephone support Monday to Friday, 9am to 5pm. We are located in modern, air-conditioned, open plan office space in close proximity to Fordingbridge, and free parking is available. You would be part of a team of five covering paternity leave during April. Responsibilities and Tasks: Customer support Dealing with customer orders, enquiries, queries and complaints over the phone and by email System testing Other ad hoc tasks Skills /Qualifications/Competencies: Knowledge of payroll and personal accountancy essential Knowledge of personal accountancy an advantage Experience in customer service, IT Helpdesk or Software Support environment an advantage Must be able to adapt to the use of non-standard systems, stand-alone databases and bespoke computer packages Good written and verbal English skills are essential An ability to remain calm under pressure and work in a concise, clear and focused manner Only those with the right to work permanently in UK are eligible to apply for this position Benefits: * Excellent salary package £18-£20k pro-rata * Pay bonus scheme * Relaxed dress code * Free parking * No weekends or late office hours. £20,000.00 - Contact seller

An experienced Liner shipping service co-ordinator is required to start ASAP for

Wed, 19 Nov 2008 07:21:28 GMT

a 6 month contract. The succesful candidate will have experience in Liner Shipping and Export. They will have knowldege of user application systems (FIS(in-hous), MS Office). They will be Enthusiastic with a good team spirit, have attention to details with great customer service skills Please contact Sian Almey at Ritz. Unfortunately only succesful applicants will be contacted.. £9.89 - Contact seller

Our client currently require a Finnish Helpdesk Advisor to join the team in

Wed, 19 Nov 2008 07:21:28 GMT

their Lanarkshire contact centre. The role predominantly involves delivering extremely high levels of customer service for European clients, updating the database, and prioritising your varied workload. You will be required to maintain a professional telephone manner at all times. Ideally we are looking for a candidate who is a native, and who has previous experience working in a contact centre, an office based environment, or a hospitality background. The shifts involved are Monday - Friday working with 7am-4pm or 8am-5pm. For candidates living out with the local area, your own transport is essential. The salary on offer is between £15-£17. 5k with additional benefits. For more information please contact Barry McDonald on 0141-272-7723
Req51487/AGY. £15,000.00 - Contact seller

Purpose To provide the French service centre with customer service support for

Wed, 19 Nov 2008 07:21:28 GMT

the equipment maintenance of customers in the healthcare and pharmaceutical markets. Responsibility for the administration and distribution of information relating to the French shared service centre. Job responsibilities Administration experience Strong organisational skills Excellent knowledge of Microsoft packages including word, excel Initiative to meet the needs of staff, management and external callers in a professional manner Taking phone call from end users and logging them on the system Contacting external suppliers and raising job work purchase orders Keeping customers informed of progress on calls Entering related information into the data base The efficient handling of both corrective and preventative maintenance calls for French customers. Other adhoc duties as and when required Essential knowledge and skills Graduate preferred (scientific background) Experience - in dealing with customer enquiries Must possess good numeric skills, IT skills must include Word, Excel Dispatch or call centre work experience would be an advantage. Exceptional communications skills are required. Good customer relationship skills needed. A detailed organized person, with a keen eye for detail, particularly numeric. Self motivated, able to work under own initiative.. £22,000.00 - Contact seller

Job DescriptionThis company are looking for candidates withgood customer service

Wed, 19 Nov 2008 07:21:28 GMT

experience as well asclient relationship building and client servicing ability. If you feel you have this experience and you can commit to full time work in the Woking area please apply now.. £17,000.00 - Contact seller

Organisation DescriptionA division if the NHS who provide emergency and urgent

Wed, 19 Nov 2008 07:21:27 GMT

car and transport services across Avon, wiltshire and Gloucestershire. The focus is on receiving 999 calls and prioritise and dispatch an appropriate level of resource as well as providing medical advice to the caller. Job DescriptionThe key duties of the role will include:- Receive and process 999 calls- Prioritise and dispatch and appropriate level of resource- Provide medical advice to the caller-Remain calm and professional at all times- Record information accuratelyPerson SpecificationThe successful candidate will have previous experience of working in a call centre environment and will be looking for a new challenge. You should be able to stay calm and professional in an extremely pressurised environment and be able to record accurate information. This role is working 37. 5 hours per week - working on a shift rota including nights, weekends and bank holidays. Please only apply if you are able to commit to these hours.. £17,700.00 - Contact seller

Our Client: Our client is a market-leading betting exchange with one of the most

Wed, 19 Nov 2008 07:21:27 GMT

technologically advanced betting platforms ever developed. They are rapidly gaining a sterling reputation in a booming industry where competition is thin-on-the-ground. They currently have an exciting opportunity for a talented individual to join their client support team. Job Purpose:To work within a team providing excellent levels of customer service to members of the Exchange. The role will deal with all customer enquiries including betting, accounts, and technical enquiries. This will be demonstrated through efficient and friendly resolution of customer queries, exhibiting empathy towards customers and ensuring that high quality customer care is provided at all times. Main Responsibilities:To be available to answer all calls and emails from our customers and to take full responsibility to ensure a speedy and satisfactory resolution. To liaise with our customers in a pleasant, confident and helpful manner. To handle queries effectively, with empathy and assertiveness where required. To record all details accurately into the customer response management system. To resolve queries by using the scripting responses or liaising with immediate supervisor if and where required. To respond to emails in a professional, timely, and helpful manner exhibiting a thorough understanding of the customer query and where necessary to initiate any further analysis required to successfully resolve the query. Escalating queries/problems to the relevant people as necessary. To meet internal quality requirements. To have a willingness to learn about all aspects of the betting industry pertinent to WBX. Essential skills and experience:Ability to work as part of a team (but take individual ownership and responsibility). Excellent verbal and written communication skills (articulate, friendly and polite). Demonstrate a calm manner and an ability to handle difficult situations. Excellent customer service skills. Ability to work on own initiative. A high level of computer literacy (with Internet experience). Professional, friendly and courteous telephone manner. Excellent writing and keyboard skills. Fluency in written and verbal English. Minimum of 2 years experience in customer focused environment, preferably Contact Centre. Experience of dealing with difficult customers. Betting and related industry knowledge and experience highly desirable for this role but not essential. Education/Qualifications:Educated to A level or equivalent. Personal Attributes: A confident individual with a friendly personality, drive, energy and enthusiasm together with a strong personal commitment to the delivery of excellent customer service in a timely, efficient and friendly manner.. £18,500.00 - Contact seller

Organisation DescriptionThis job role will involve working a rotating 4 week

Tue, 18 Nov 2008 07:19:48 GMT

shift pattern from 8am - 8pm, you will also be required to work 1 Saturday in 4 with a day off in lieu. Job DescriptionYouwill be responsible for answering calls in a professional and member focused manner. Dealing with administration and making appropriate notes on the issue. Completing these tasks by taking the appropriate amount of time to wrap up the call before taking another query. Providing a high level of customer service. Person SpecificationSkills and Knowledge: essentialCommunication: To demonstrate excellent communication skills & telephone skills. PC Literacy. Keyboard: Keyboard skills 35 words per minute. Interpersonal: The ability to demonstrate good interpersonal skills. Skills and knowledge: desirablePrevious call centre experience. Customer service based experience. Knowledge of word and Excel.. £15,000.00 - Contact seller

Organisation DescriptionA market research company who specialise in automobile

Tue, 18 Nov 2008 07:19:48 GMT

industry surveys are looking to recruit a Customer Services Cover/Marketing Assistant to their busy team. Job Description Customer, Marketing and sector planning database creation Taking a high volume of calls in busy call centre Customer, Marketing and sector planning database ongoing maintenance Proof reading of proposals Assisting in preparation for proposals Printing and binding of marketin collaterals Preparation of mailing campaigns (postal and email activity) Assistance in the maintenance of the website Market activity research Maintenance of a media clippings service Assisting in preparation for sales meetings Assisting in production of monthly reporting outputs monitoring sales and marketing activity for the team Formatting presentations for Sales and Marketing/Managers to reviewPerson SpecificationThe ideal candidate will be comfortable dealing with complaints, have excellent customer service skills and a good telephone manner. You should be happy working at two different sites - Slough and Wycombe... therefore, own transport would be essential.. £17,000.00 - Contact seller

Role Purpose To provide an efficient and professional technical and

Tue, 18 Nov 2008 07:19:48 GMT

administrative support service to the sales team (distographers and area managers) To maximize on-line sales via community contacts. Key Areas of Focus Manage on-line contacts from mums and convert into sales Offer technical support to distographers in conjunction with the two photo technicians Handle key administrative tasks as allocated by Photo Ops manager To support the photo management team where and when appropriate View on-line community contacts from mums. Ensure sales leads are converted to sales. Maintain positive on-line relationships with mums to build brand awareness within the community Respond to technical calls from distographers and area managers Respond to administrative requests from distographers and area managers To resolve customer enquiries received from Customer Services To handle lost in post claims To send daily reminder letters to customers who have not paid To process customers postal payments To reconcile Royal Mail Invoices To arrange hospital appointments and re-takes for customers with Photo Sales Team Mailings and small despatches to the Photo Sales Team To process customer refunds Key Competencies 1. Pro-active 2. Organised 3. Effective communicator 4. Receptive and resilient 5. Adaptable & flexible 6. Drive & determination 7. Conscientious and committed to deliver to deadline 8. Approachable & energetic 9. Creative and a problem solver 10. Commerciality 11. Self sufficient with ability to stand alone as well as work as part of a team 12. Intermediate/ Advanced Word and Excel skills Personal Profile 1. Confident with a positive can do attitude 2. Assertive 3. Organised 4. Perform under pressure 5. Supportive 6. Reliable 7. Trustworthy, open and honest 8. Smart/professional, business like imageIn addition, you will have to work 1 in 3 weekends 9. 30 - 12. 30. DUE TO THE VOLUME OF RESPONSE WE RECEIVE, WE WILL ONLY BE CONTACTING SHORTLISTED APPLICANTS. IF YOU HAVE NOT HEARD FROM US WITHIN 21 DAYS PLEASE ASSUME YOU HAVE BEEN UNSUCCESSFUL IF YOU CANNOT ANSWER YES TO ALL SCREENING QUESTIONS PLEASE DO NOT SUBMIT YOUR CV. £0.00 - Contact seller

Organisation Description Are you a Swedish poker lover? Win your career in sunny

Organisation Description Are you a Swedish poker lover? Win your career in sunny

Job DescriptionOur client are a well known organisation based in Hull, and are

Job DescriptionA large Teddington based company is currently recruiting for an

Organisation DescriptionTo provide excellent customer service to our clients

My client has an exciting opportunity for a Customer Support Engineer to join

HELPDESK/CUSTOMER SERVICESThe roleTo build the reputation of the business

Our client a major IT and telecoms business based in Southampton are seeking a

Company information 4D Interactive is a great place to work. Based in the heart

Organisation Description Are you a Swedish poker lover? Win your career in sunny

Excellent opportunity for an individual to work within a pro-active privately

Do you enjoy working in a fast paced, inbound call centre environment

Do you enjoy working in a fast paced, inbound call centre environment

Do you enjoy working in a fast paced, inbound call centre environment

Do you enjoy working in a fast paced, inbound call centre environment

Do you enjoy working in a fast paced, inbound call centre environment

This is an excellent opportunity for someone who has call centre experience and

City Centre based Call Centre currently recruiting for further Call Handlers

Experienced customer advisors required for fantastic new role with medical

Working as part of this busy helpdesk team your duties will be taking incoming

Our client, a large Brentwood based Insurance Company is looking for two

Job DescriptionA large company based in Bromley is looking for an experienced

Job DescriptionDue to expansion an exciting new position has arisen for a

Job DescriptionLarge Customer Call Centre on the outskirts of Woking require a

Job DescriptionA large Teddington based company is currently recruiting for an

Organisation DescriptionEstablished for over 50 years our clientis a leading

BASED: Hitchin, Hertfordshire, SG5 1YY Total Hours Per week : 40 Start Date

Job Title Customer Service Advisor Ref 1494/17jh Maidenhead £20000 to £21000 Job

An exciting opportunity has arisen for Customer Service agents for a leading

Customer Support Co-ordinator Title

People Together Recruitment specialise in IT, Marketing, PR, Design, Accounts

Reporting to the Administration Mgr, working as part of a team for a busy

Business Support SpecialistAbout the JobOur client is a leading Cambridge

We currently have an exciting opportunity for a Customer Helpdesk Advisor based

Acorn recruitment is seeking a Helpdesk Advisor for their client in Aust, this

Job DescriptionBased within our Property Services and Support division, youll

Italian Technical Advisor - Edinburgh Starting Salary

A reliable and dedicated facilities helpdesk agent is required for the busy FM

Background Info: Our client produces, sells and supports Accounting and Payroll

An experienced Liner shipping service co-ordinator is required to start ASAP for

Our client currently require a Finnish Helpdesk Advisor to join the team in

Purpose To provide the French service centre with customer service support for

Job DescriptionThis company are looking for candidates withgood customer service

Organisation DescriptionA division if the NHS who provide emergency and urgent

Our Client: Our client is a market-leading betting exchange with one of the most

Organisation DescriptionThis job role will involve working a rotating 4 week

Organisation DescriptionA market research company who specialise in automobile

Role Purpose To provide an efficient and professional technical and

Customer Support Co-ordinator

Title

Italian Technical Advisor - Edinburgh

Starting Salary