Timothy mystery shoppers ltd231 The Capel Building Marys Abbey 7 Co. Dublin

Sun, 23 Nov 2008 07:02:59 GMT

. Position: Market EvaluatorHere's your chance to get paid for shopping and dinning out. Your job will be to evaluate and comment on customer service in a wide Variety of shops, Stores, restaurant and services in your area. Mystery shoppers are Needed throughout United Kingdom/irelandYou'll be paid to shop and dine out-plus, you can also get free meals, Free merchandise,Free services, free Entertainment, Free travel and more. Great Pay. Fun Work. Flexible Schedules. No experience required. If you can shop-you are qualified!If you are chosen, you will then be notified regarding the assignment, within 24 hours. We will be contacting a number of shoppers and will make assignments on a first response. (Please note: I will be unable to contact everyone who responds. You will be notified via email, only, if you are chosen). Note: Please contact us only if you are Interested!. £385.00 - Contact seller

You can earn good money from day one,with unlimited earning potential. Part

Sat, 22 Nov 2008 09:39:04 GMT

time,full time,flexible hours to suit. Call now for your free information pack £0.00 - Contact seller

Organisation DescriptionMy client are one of Oxfords leading organisations and

Sat, 22 Nov 2008 08:52:46 GMT

we are looking to recruit a highly professional Customer Service Team Leader to provide effective managment and leadership of a team of individuals. Job DescriptionThis is a crucial role to the organsiation as the service delivery provided by your team is key to the on-going success of the company. Your role will include implementing training and development programs, setting and monitoring KPIs and ensuring high standards of accuracy and attention to detail in all aspectsof the role. Person SpecificationExperience of leading a team is crucial to this role, coupled with apassion for delivering excellent customer service. If you would like to know more information about this position then please apply in confidence.. £30,000.00 - Contact seller

A forward thinking and expanding organisation with a passion for delivering a

Sat, 22 Nov 2008 08:52:46 GMT

first class customer service experience is currently recruiting Team Leaders with a proven track record of managing a sales team.

Day to duties include motivating a team of Customer executives towards achieve targets and delivering excellent service, coaching, developing and monitoring team members.

In return our client will provide a competitive salary and commission package. Up to 26 days holiday, company pension, sharesave scheme, childcare vouchers and car leasing scheme.

Applicants must have a minimum of 2 years Team Leader experience within a contact centre environment.. £19,000.00 - Contact seller

§ I have proved to be fully competent in the areas of trace procedure

Sat, 22 Nov 2008 08:52:46 GMT

, constructing payment plans, negotiating settlements, calculating financial statements, working out pro-rata payments, tracing customers who have relocated and methods of legal enforcement. § I have a good working knowledge of the Data Protection Act, Consumer Credit Act, Administration Of Justice Act 1970 Section 40, Credit Service Association (CSA) guidelines, insolvency and dealing with complaints. § Promoted to Team leader in December 2005. In this time, I managed a team of eight employees. § Promoted to managing a department in May 2006. Managed a department of twenty two employees consisting of two teams. Dealt with internal personnel and human resources issues. Responsible for second interviews for potential new recruits into the department. § Adhering to and ensuring staff compliance to company, industry and regulatory procedures and guidelines, resolving and nullifying queries/complaints, both rapidly and amicably. § Strong understanding of company compliance to the Office of Fair Trading (OFT) guidance on unfair debt collections procedures, adhered to guidelines offered by the Credit Services Association (CSA) and the Financial Ombudsman Service (FOZ). Addressed and resolved external complaints, developed complaints strategies and ensured compliance. § Developed successful collections strategies and written procedures. § Monitoring and recording the attendance and punctuality of team members, raising concerns and implementing disciplinary procedures when necessary. § Collating Daily, Weekly, Monthly, Quarterly and Annual Statistics against company KPI, reporting to operations director wherever as appropriate. § Strong working knowledge of collection of commercial debt and outstanding payments. Fluent in the Late payment of commercial debts (interest) Act 1998, constructing action plans and enforcement. Good understanding of pre-action protocols and calculation of profitable and mutually beneficial without-prejudice offers. £35,000.00 - Contact seller

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

Sat, 22 Nov 2008 08:52:46 GMT

Technical Support staff providing excellent customer experience efficiently and effectively. To maximise customer service, satisfaction, retention and growth by delivery of service excellence. The Successful candidate would ideally have knowledge and experience in the ISP industry and agood working technical and network knowledge. For more information please contact Sally Bond on 01392 262670 or email sally. bond@reed. co. uk. £28,000.00 - Contact seller

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

Sat, 22 Nov 2008 08:52:46 GMT

Are you enthusiastic and driven in your approach to work and passionate about

Sat, 22 Nov 2008 08:52:46 GMT

delivering excellent customer service? Our Collections team are seeking Advisors to work in their busy and expanding department. You will be required to maximise and negotiate the recovery of monies owing to the business from third party insurers, whilst ensuring company standards are met and exceeded. If successful your responsibilities will include effectively using skills to manage and negotiate the closure of claim cases. The achievement of personal targets as defined by the business, plus contributing to team and departmental targets. You will be required to maximise the percentage of inbound and outbound calls to secure your targets. Adhere to company procedures and ensure minimal processing errors. Contribute to and help maintain an excellent working environment by adopting a positive attitude in your dealings with customers, colleagues and management. If you would like to be part of an exciting team, where there are opportunities to develop your existing skills and learn new ones then apply NOW.. £13,500.00 - Contact seller

Job DescriptionA well established insurance company is looking for an

Sat, 22 Nov 2008 08:52:45 GMT

experienced manager. Who willmanage the sales customer centre team leaders to achieve targets and standards set through effective coaching and leadership to enhance skills already there and demonstrate clear direction to all. Dutie include:-Actively manage and develop teams to achieve set targets and service levels. -Produce, analyse and use management informationto focus on improvement. -Actively develop ideas for improvements (both for customers and the business)-Support Customer Centre Manager-Recruit quality staff-Be a technical referral point for your teams-General administration-Maintain your own training record and technical knowledge-Identify training needs to maintain efficiency and knowledge in your team. Personal attributes:-Proven call centre management experience-Solid coaching skills-Ms office skills-Attention to detail-Thrive in a busy target environment.. £25,000.00 - Contact seller

Our client is seeking a Team Leader to work within their legal collections

Sat, 22 Nov 2008 08:52:45 GMT

department. If youre looking for a new challenge and excellent career prospects within a well established and prestigious company, then please see below for further details. Tasks and Responsibilities:- Review team and individual performance on a daily basis, analysing results and trends within the team, and identify opportunities for improvement Undertake daily briefing sessions at the start of each shift with the Team Provide daily feedback to the Head of Operations detailing performance, highlights, achievements, issues and concerns Review Team call stats to ensure service levels are maintained with respect to call volumes and dialler times Review expected collections on a daily basis to ensure accounts are being monitored and controlled in a consistent manner across the floor Provide coaching and feedback as required, to include side-by-side sessions, to improve upon individuals collections performance Maintain a level of consistency in respect of post dated payments, with minimum levels targeted at 40% of total settlements within the Team At the end of each shift the Team Leader with ensure that all desks are clean, and that computers and phones are logged off Perform ad-hoc tasks as deemed appropriate by Senior Management, e. g. reporting, data analysis, compilation of stats, interviewing of collectors etc. Perform quality assurance checks on all work as specified by the Management team Manage the Team in a professional, consistent and disciplined manner Knowledge and Experience:- 2+ years experience in a debt collection environment or similar supervisory experience in a customer service or sales environment required Demonstrable leadership and interpersonal skills Excellent written and verbal communication Competent data analysis skills Debt collection industry and or legal industry is preferable, but not essential Ms Office skills to include Word and Excel Excellent communicator If youre looking for a new and exciting challenge, then without delay apply within!!. £18,000.00 - Contact seller

Customer Service Team Leader - West Sussex - up to £21,000 Our client is an

Sat, 22 Nov 2008 08:52:45 GMT

expanding Household Insurance company actively seeking a professional individual to join them in a team leading capacity. MAIN PURPOSE OF THE JOB To lead and manage a team of customer service agents who will be dealing with all inbound/outbound telephone calls relating to the processing of new applications, policy information, mid-term changes, resolving customer queries and claims in a friendly manner. MAIN RESPONSIBILITIES Motivate the team, manage performance and grow the team's capabilities to achieve consistently high, and always improving, customer service. Co-ordinate and manage team activities To coach and train team members and take responsibility for their ongoing development Manage and consistently drive a high performing culture amongst the team To support the team in carrying out the following activities: Dealing with all policy related queries and achieving prompt and appropriate resolutions Being a point of referral and advice on any aspect of the companies products and services SKILLS, EXPERIENCE AND BEHAVIOURS REQUIRED Ability to motivate and unite a team to deliver targets Strong performance management skills Enthusiastic, self motivated and adaptable Assertive and confident with dealing with people at all levels Numerate Proactive, strives to make improvements Well organised with attention to detail Strong customer service skills with ability to demonstrate empathy to customers Comfortable with making decisions under pressure A good understanding of insurance practice Confident and articulate verbal and written communication skills Computer literate in Microsoft applications - Word, Excel, Powerpoint and Outlook A good understanding of the Data Protection Act and adheres to compliance regulations Team player SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.. £21,000.00 - Contact seller

An expanding company based in Basildonis looking for a Team Leader to join their

Sat, 22 Nov 2008 08:52:45 GMT

outbound customer services department. You will be responsible for achieving results through the effective leadership and management of initially a small team of sales/customer service advisors. Your team will contact clients from an existing customer database, with enquiries relating to their Annual or Single Trip Travel Insurance requirements. In order to be considered you must have: A proven track record managing and developing teams within a target driven telesales environment Able to demonstrate good problem solving expertise There is a basic salary of £16,500 plus an OTE (on target earnings) bonus of £500 per month, which is very much achievable. You will work 40 hours per week and need to be flexible to cover early evenings and alternate Saturdays (10:00am-2:00pm).. £25,000.00 - Contact seller

Fujitsu Services is one of the leading IT services companies in Europe, Middle

Fri, 21 Nov 2008 07:04:05 GMT

East and Africa. It has an annual turnover of £2. 29 billion, (¬3. 33 billion) employs 18,000 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment, application management, procurement and call centre operations. Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$40. 6 billion (¬33. 4 billion) leader in the provision of IT systems and services for the global marketplace. The role will require the candidate to work in a highly pressured and target driven team. It will require the candidate not only to proactively manage customer accounts to an excellent level, provide key reports and information to support both the business and the customer but also be able to identify risks and opportunities for maximising the cash and decreasing the debtor days. They will need to understand the timescales and service level requirements we need to maintain for the business and be able to diplomatically resolve conflicts and issues. Skills - Mandatory: Experienced AR background Flexible to travel and build strong customer relationships Excellent communication skills both written and verbal at all levels of the business. Customer focused Target driven Good negotiation skills. Good numeracy skills Excel to intermediate level Good organisational skills Proven leadership skills. Skills - Useful: Oracle European language Skills - on the Job: Telephone E-mail Excel Oracle Fujitsu Services is committed to equality and diversity in employment, a balanced work/life culture and competitive reward packages including a full range of benefits that you would expect from a leading global player in the IT market. In order to comply with age discrimination legislation please remove any references to date of birth and dates of education before submitting your CV.. £26,000.00 - Contact seller

Corinium Language Associates is a company that provides language services to

Fri, 21 Nov 2008 07:04:04 GMT

other businesses, specialising in multilingual recruitment. We work with clients from a wide range of industries located throughout the country. Our client is a global player in the financial services industry, based in Wiltshire. They are now looking for a Team Manager for their busy client services team. You will be managing a team of ca 10 people and will be accountable for conducting performance reviews, assistng with training and provide clear objectives on a daily basis. Suitable candidates must have proven man-management experience and you should have one of the following languages: German, Dutch or French with fluent English. At this stage, thier preference is fluencyin German. You must be a keen motivator and have drive and enthusiasm. Some proven supervisory experience within a call centre environment would be preferable. Knowledge of the financial services industry would also be an advantage, but not essential as training will be provided. Excellent salary and benefits.. £27,000.00 - Contact seller

Team Leader within Customer Services - Nights!
£9 - £10

Fri, 21 Nov 2008 07:04:04 GMT

per hour

My client is currently seeking a Team Leader within a busy call centre environment dealing with all customer queries and complaints.

The Role:
- Management and organisation of the Customer Services team.
- Assisting with escalated calls.
- Within the role you will be expected to assist will all duties within your team including all administration and answering of calls.
- The role is based is on a rota base which is as follows: 8pm - 8am working 4 nights on and 4 nights off.
- The company is a nationally known organisation and this position will offer large opportunities.

Who we are looking for:
- The successful candidate will have previous experience within a similar role.
- Must be flexible to work the night shift.
- Confident and articulate communication skills both written and verbal.
- Previous Management experience an advantage.

The Benefits:
- Good hourly rate
- Access to public transport and local amenities
- Fantastic organisation as nationally known.

Apply now to avoid disappointment!!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Agency in relation to this role.. £10.00 - Contact seller

Are you a pro-active, experienced Team Leader, able to lead and manage a very

Fri, 21 Nov 2008 07:04:04 GMT

busy and diverse department and always striving for excellence? The Student Loans Company is a UK public sector organization set up to administer government funded loans and grants to students throughout the United Kingdom. This is an exciting time to join the Student Loans Company as we deliver a new integrated service to our customers and we need talented people to make this happen. The above role offers the ideal opportunity for a committed and driven individual keen to make a difference. You will: Be able to lead and manage teams to meet strict deadlines Have the ability to motivate, inspire and develop teams Have strong interpersonal skills and the ability to build relationships Always working towards process excellence and initiating change Up and above our competitive salary we have a fantastic range of benefits, which includes generous holiday allowance, flexible working and a final salary pension scheme. With new state of the art premises, we offer a really sociable, supportive professional environment. And on top of that, the trainings great, the long-term opportunities even better. If, you strive to give customer excellence, find out more about this vacancy and other current opportunities at jobs-slc. com.. £19,666.00 - Contact seller

Job Purpose:

To work as an integral part of the Journals

Fri, 21 Nov 2008 07:04:04 GMT

Customer Service & Fulfilment department by providing outstanding customer service to our internal and external customers, deputising for the Team Manager as appropriate.

Respond professionally to customer queries by phone /e-mail, acting as an escalation point for customer enquiries and helping to resolve complex queries.

?Monitor workload to ensure all service levels are met, striving to exceed customer expectations wherever possible. Compile appropriate reports and figures.

?Take ownership of queries and proactively follow through to resolution.

?Lead by example to encourage and inspire others to deliver excellent customer service.

?Maintain an advanced knowledge of department policies, procedures and fulfillment systems used, developing an internal network to increase knowledge.

?Play an active role in the achievement of department goals by assisting with all types of work as needed. Work to the same QA/ accuracy standards as CSA.

?Ensure customer and product information is entered and maintained accurately within agreed guidelines.

?Proactively create and develop innovative ideas and assist in the implementation of those ideas to improve department operations, cost and/or department productivity.
?Develop an internal network that is necessary in order to respond in a knowledgeable fashion to customer enquiries, requests and claims.

?Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

?Provide flexible support for team members and other teams.

?Provide a coaching/support role for less experienced staff. Assisting with training if appropriate and providing support post training.

?Ability to plan and manage projects, delivering milestones on time and to agreed project standards. Able to adapt plans to meet changing business needs.

?To be aware of any potential bottlenecks within own teams workload and assist where possible in the prioritizing of tasks affected. Seek and encourage innovative ideas to improve operations/ cost/ productivity.

?Assist TM with all employee and team related issues, deputizing for the TM as and when required. (E,g attending meetings, recruitment etc. )

?Assist in the preparation of employee PDP's.

?Take ownership of special projects, delegating and monitoring progress as needed so projects are completed on schedule.

?Liaise with other SA's/ TM's and departments to ensure SLA's are met and excellent service delivered to our customers.

Key Competencies:
Interpersonal Skills:
?Good written and verbal communication skills; ability to summarize information, draw conclusions and make recommendations.
Strong customer focus.
?Ability to promote teamwork and co-operation.
?Self motivated and professional with the ability to adapt style as appropriate.
?Demonstrate an organized methodical approach with attention to detail.
?Ability to challenge existing processes and identify areas for improvement - taking the initiative.
?Ability to demonstrate a positive and flexible approach to changing business priorities.
?Awareness of own developmental needs. Proactive in suggesting ways to address these needs.
?Ability to travel occasionally if required.

General Knowledge and Technical Skills:
?Awareness of the business, customer needs and standards of service, SLAs etc.
?Good understanding of the JCSF's position in the organization and relation to other departments, including knowledge of the role of User Coordinators, Trainers, Testing Team and IT Helpdesk.
?Strong skills in Delta (or equivalent software required by the team) sufficient expertise to assist less experienced colleagues.
?Good working knowledge of MS Office software.
?Achievement of competency level 4 in most if not all areas, as agreed by Manager.
?Strong project skills, either as a project leader or as highly proactive participant.. £18,500.00 - Contact seller

Team Leader / Customer Service Team Leader Very friendly working environment

Fri, 21 Nov 2008 07:04:04 GMT

t This role is based in Leeds, LS11, near the White Rose Centre Salary and benefits: £17000-19000 plus bonus and benefits COMPANY INFORMATION: A leading manufacturers of Decorating Products for both the Professional and DIY markets. From manufacturing sites in Leeds and Morecambe, and through partner factories in China, they produce an extensive range of Decorating Tools, Adhesives, Fillers and Sealants. YOU MUST HAVE THE FOLLOWING: Demonstrable experience of working within a Customer Service and/or Customer Sales environment and supervisory experience. Ideally you will have a background with products rather than service so as to have a better understanding of related issues. PC literacy, with knowledge of MS Office, e-mail and using internal business network/software. Excellent communication skills and Maths and English at Grade C. You should also be to switch and juggle priorities to meet the demands of the business and have an ability to coach/mentor ROLE INFORMATION: Reporting directly to the Director of Sales. The role is highly customer focused and includes: developing and maintaining relationships with internal and external customers within the Independent/Field Sales Channel; working in support members of the Field Sales Team and internal management. The prime areas of responsibility are to oversee the satisfactory completion of all Field Sales orders from receipt of order to final delivery whilst delivering the highest possible level of customer service, including hands on responsibility for a specific group of customers. Supervising/leading other member(s) of the Customer Service Field Sales Section. Ensuring service levels are met, whilst endeavoring to make improvements where necessary. Customer Care and After Sales. Main Areas of Responsibility: Handling volume calls from customers and clients. Handling general enquires and queries regarding orders and stock. Order processing and inputting customer orders onto system fax and telephone. Liaising with the warehouse regarding deliveries & distribution. Liaising with carriers, chasing order progress. Receiving orders from the field sales team and inputting onto system. Supporting Field Sales Team with queries and sample requests. Managing day to day administration of customer accounts and being the main point of contact. Handling query and complaint calls. Organising collections/uplifts and replacement orders. Writing/sending Debit Claim rejection letters. Provide Reception cover. Supervising/coaching/leading x1 Customer Service Agent. Develop new process to improve service levels including increased outbound activity. Work in conjunction with Senior Customer Service Advisor - (National/International) to ensure corporate goals are achieved. Develop and maintain procedures, including standard operating procedures for Independent/Field Sales Customer Service Development and improvement of processes within Independent/Field Sales Customer Service Function. KPIs - Monitoring Sections Performance. Maintaining Price Files for Field Sales / Promotions. Checking RMAs and pricing queries for Field Sales ensuring agreed Service Levels are met (including liaising with Finance Department). Recording and highlighting Pricing Issues to Director of Sales.. £19,000.00 - Contact seller

Our client is a well established outsource company in the centre of Portsmouth

Fri, 21 Nov 2008 07:04:04 GMT

. They are now looking for Team Managers to join their team. You will be expected to achieve all of the call centre's SLA's and KPI's, along with conducting team meetings, appraisals, disiplinaries and 1-2-1's. You will be managing a team of approximately 9 - 12 call handlers. If you are an experienced Team Manager within a Call Centre type environment and want to work for a company that is constantly evolving, then this is the role for you. Shift patterns from 8am - 11pm Monday - Sunday Apply now for an immediate interview.. £23,000.00 - Contact seller

Customer Service Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Fri, 21 Nov 2008 07:04:04 GMT

benefits We are looking to recruit a Customer Service Team Leader to join a large and ever expanding company. Their customer service department is buzzy, busy and fun!!! PRIME RESPONSIBILITY Reporting directly to the Customer Service Manager you will be responsible for the day-to-day running of the Customer Service function. MAIN DUTIES AND RESPONSIBILIES Lead a small team of Sales Order Processors. To manage the key performance requirements of the Customer Service Team o Answer all telephoned enquiries within the minimum time requirements o Order Entry accurately o Meet productivity requirements Create an intensive coaching and development programme and ensuring that Customer Service team members have the tools and skills to deliver excellent customer service. Build good customer relations, ensuring customer issues are resolved satisfactorily and professionally. Identify specific areas requiring development and support, setting individual objectives/agree appropriate corrective action and ensure delivery with agreed timescales Provide support to enable staff to achieve their objectives and develop their skills and performance in the job Ensuring that call back promises are kept and monitored To support individual team members to facilitate increased ownership and performance To carry out team buzz meetings to ensure effective communication of corporate, call centre and product development, as well as highlighting team performance against targets Attend the monthly sales meetings with Customer Services Manager to ensure good communication between all departments. EXPERIANCE Must have previous supervisory experience Excellent oral communication Ability to demonstrate customer service background Problem solving and decision making skills Conflict management Ability to work under pressure Able to multi-task Team player PERSON SPECIFIACTION You will need to be able to develop a strong team ethos within the department, and create a can do attitude in all aspects of the job. The successful candidate will need to be able to demonstrate that they can work well under pressure to strict deadlines, and with high accuracy. They will be able to lead others by example, through a combination of training, mentoring, and motivating and develop a range of KPIs that can both measure and monitor the departmental and individual performances. SALARY £21,000 - £24,000 basic per annum plus additional £300 bonus per month (based on achievement of set targets) HOURS Monday Friday, 9. 00am 5. 30pm BENEFITS Eligibility to earn additional £300 bonus payment per month based on achievement of set targets On-site car parking Discounted BUPA healthcare rates Discounted Products 20 days holiday (excluding bank holiday) Contribution to personal pension schemes If you would like to apply for position in a very successful organisation, please email your CV to Natalie Booth. £27,600.00 - Contact seller

Customer Service Supervisor Uxbridge £27,600 inc bonuses plus FANTASTIC benefits

Fri, 21 Nov 2008 07:04:04 GMT

We are looking to recruit a Customer Service Supervisor to join a large and ever expanding company. Their customer service department is buzzy, busy and fun!!! PRIME RESPONSIBILITY Reporting directly to the Customer Service Manager you will be responsible for the day-to-day running of the Customer Service function. MAIN DUTIES AND RESPONSIBILIES Lead a small team of Sales Order Processors. To manage the key performance requirements of the Customer Service Team o Answer all telephoned enquiries within the minimum time requirements o Order Entry accurately o Meet productivity requirements Create an intensive coaching and development programme and ensuring that Customer Service team members have the tools and skills to deliver excellent customer service. Build good customer relations, ensuring customer issues are resolved satisfactorily and professionally. Identify specific areas requiring development and support, setting individual objectives/agree appropriate corrective action and ensure delivery with agreed timescales Provide support to enable staff to achieve their objectives and develop their skills and performance in the job Ensuring that call back promises are kept and monitored To support individual team members to facilitate increased ownership and performance To carry out team buzz meetings to ensure effective communication of corporate, call centre and product development, as well as highlighting team performance against targets Attend the monthly sales meetings with Customer Services Manager to ensure good communication between all departments. EXPERIANCE Must have previous supervisory experience Excellent oral communication Ability to demonstrate customer service background Problem solving and decision making skills Conflict management Ability to work under pressure Able to multi-task Team player PERSON SPECIFIACTION You will need to be able to develop a strong team ethos within the department, and create a can do attitude in all aspects of the job. The successful candidate will need to be able to demonstrate that they can work well under pressure to strict deadlines, and with high accuracy. They will be able to lead others by example, through a combination of training, mentoring, and motivating and develop a range of KPIs that can both measure and monitor the departmental and individual performances. SALARY £21,000 - £24,000 basic per annum plus additional £300 bonus per month (based on achievement of set targets) HOURS Monday Friday, 9. 00am 5. 30pm BENEFITS Eligibility to earn additional £300 bonus payment per month based on achievement of set targets On-site car parking Discounted BUPA healthcare rates Discounted Products 20 days holiday (excluding bank holiday) Contribution to personal pension schemes If you would like to apply for position in a very successful organisation, please email your CV to Natalie Booth. £27,600.00 - Contact seller

Order Processing Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Fri, 21 Nov 2008 07:04:04 GMT

benefits We are looking to recruit an Order Processing Team Leader to join a large and ever expanding company. Their customer service department is buzzy, busy and fun!!! PRIME RESPONSIBILITY Reporting directly to the Customer Service Manager you will be responsible for the day-to-day running of the Customer Service function. MAIN DUTIES AND RESPONSIBILIES Lead a small team of Sales Order Processors. To manage the key performance requirements of the Customer Service Team o Answer all telephoned enquiries within the minimum time requirements o Order Entry accurately o Meet productivity requirements Create an intensive coaching and development programme and ensuring that Customer Service team members have the tools and skills to deliver excellent customer service. Build good customer relations, ensuring customer issues are resolved satisfactorily and professionally. Identify specific areas requiring development and support, setting individual objectives/agree appropriate corrective action and ensure delivery with agreed timescales Provide support to enable staff to achieve their objectives and develop their skills and performance in the job Ensuring that call back promises are kept and monitored To support individual team members to facilitate increased ownership and performance To carry out team buzz meetings to ensure effective communication of corporate, call centre and product development, as well as highlighting team performance against targets Attend the monthly sales meetings with Customer Services Manager to ensure good communication between all departments. EXPERIANCE Must have previous supervisory experience Excellent oral communication Ability to demonstrate customer service background Problem solving and decision making skills Conflict management Ability to work under pressure Able to multi-task Team player PERSON SPECIFIACTION You will need to be able to develop a strong team ethos within the department, and create a can do attitude in all aspects of the job. The successful candidate will need to be able to demonstrate that they can work well under pressure to strict deadlines, and with high accuracy. They will be able to lead others by example, through a combination of training, mentoring, and motivating and develop a range of KPIs that can both measure and monitor the departmental and individual performances. SALARY £21,000 - £24,000 basic per annum plus additional £300 bonus per month (based on achievement of set targets) HOURS Monday Friday, 9. 00am 5. 30pm BENEFITS Eligibility to earn additional £300 bonus payment per month based on achievement of set targets On-site car parking Discounted BUPA healthcare rates Discounted Products 20 days holiday (excluding bank holiday) Contribution to personal pension schemes If you would like to apply for position in a very successful organisation, please email your CV to Natalie Booth. £27,600.00 - Contact seller

Organisation DescriptionOur client is a highly successful privately owned

Fri, 21 Nov 2008 07:04:03 GMT

welfare-to-work provider, specialising in helping the long-term unemployed get back into work right across the UK. Job DescriptionDue to continued expansion, they are currently looking to recruit for a Senior Evidence Control Executive to take responsibility for ensuring the timely collection of accurate and appropriate business evidence from employers to support the companys income claim to the Government. The key responsibilities within the role are outlined below:- Collection, critical review and evaluation of employer paperwork (evidence) resulting from job placement activity, within strict time and resource constraints- Assist with training co-members to a high standard both within the Team in London and within other Evidence Collection Teams when necessary - Deputise in the absence the Evidence Control Manager, ensuring the Team continue to perform at a consistent and high standard-Support other team members in your assigned region with collections or provide advice where necessary-Assist the Evidence Control Manager in the administration of the team, including managing the workload of others, collating statistics for the team and other general team administration tasks-Provide support to the Evidence Control Manager with supervisory duties within the London Collection Team-Use Management Information to identify any outcomes which should be passed to the London Collection Team on an ad-hoc basis-Building constructive and mutually beneficial relationships with key local employers to ensure the smooth, cost-effective and right first time collection of evidence-Maintaining the controlled environment under which evidence is collected in order to minimise the risk of contractual non-compliance and maintain evidence integrity-Provide ad-hoc support and reports on evidence collection to the Evidence Control Manager and Acting Head of Finance (London)Person Specification- Excellent communication skills with proven ability to communicate at all levels. Ability to build professional relationships, both internally and externally, as a representative of the company. - Excellent negotiation skills, essential when dealing with employers. Past experience of negotiations would be advantageous. - Excellent attention to detail coupled with a determination to discover the causes of and resolve any discrepancies. - Training skills with demonstrable ability to train complex processes clearly and correctly- Leadership skills with the ability to motivate a team and drive results, preferably with previous experience of team leadership or management- Motivation - Proactive, persistence and determined to help drive results for this key income generating business unit- Target Driven - Past experience of working to rigorous targets and deadlines- Analytical Skills - Ability to analyse Management Information, primarily in Excel, to identify trends or patterns in data- Confident when working away from direct supervision, both with prioritising own workload and solving problems as they occur- Proven track record of organisational and time management skills- Willing to travel throughout London and surrounding areas when required. £25,000.00 - Contact seller

Organisation DescriptionWorking for a well established market leading company in

Fri, 21 Nov 2008 07:04:03 GMT

its field. Job DescriptionOur client is looking to recruit someone who prides themselves on:-* training and leading a team in order to help drive results* meeting targets & working to deadlines* analysing market information to identify market trends or patterns in data* confident when working away from direct supervision, both with prioritising own workload and solving problems as they occurPerson SpecificationThe successful candidate will be able to demonstrate the following ability:-* to communicate verbally and in writing at all levels* build professional and effective business relationships* train complex processes clearly & correctly* prioritise and time manage their work load* negotiate with clients to achieve the best possible outcome * willing to travel throughout South/South West London. £25,000.00 - Contact seller

Are you looking for a challenging Team Manager position, working for a

Fri, 21 Nov 2008 07:04:03 GMT

reputable, corporate company?Our client is now looking for a Collections Team Manager to manage a new team of collections advisors. (Working Monday to Friday, as well as 1 in 3 Saturdays). The successful candidate will have a proven record in managing a collections team within a call centre environment and have experience/involvement in project leadership. You must have excellent communication, presentation and report writing skills, as well as leadership, coaching and management experience. An understanding and previous management of forecasting and resource planning is preferable, as is an understanding of ACD and IVR Call Centre software. Kelly Services Uk Ltd3rd Floor, St Johns House2 - 10 Queen StreetManchesterM2 5JB. £26,000.00 - Contact seller

Our client, a leader in their field are looking for Team Leaders200 seat inbound

Fri, 21 Nov 2008 07:04:03 GMT

operation, excellent opportunity & renumeration packageMust have previous management / contact centre & customer service experience. Apply NOW. £25,000.00 - Contact seller

Customer Call Centre Team Leader - Up to £24,700 ote dependent on

Fri, 21 Nov 2008 07:04:03 GMT

experience Our client is a prestigious name in the financial services industry. They have available a position for a fantastic Call centre Team Leader in their Gloucestershire offices. A position is available for a highly motivated Team Leader. The Team Leader is the driving force of team commitment, motivation, satisfaction and productivity. A commitment to staff development and a desire to succeed in a demanding environment is therefore essential. Key responsibilities include: Managing, motivating and coaching staff in telephone skills and product knowledge; Monitoring telephone calls and providing advice and feedback; Investigating and settling customer complaints; Providing management information on departmental statistics; Generating leads and achieving targets. Key attributes needed: Strong experience in a similar position within a call centre environment; Excellent leadership qualities and coaching skills; The ability to manage, motivate and counsel staff; Patience and understanding; Pro-active and inspirational thinking. To apply for this position speak to Paul or Nick or send your CV. Buzzrecruit works for a large number of companies. We often fill positions before they have even been advertised on our website or related trade press. To ensure that you are fully aware of what is currently available, or to be kept up to date of what is happening in your industry, please register your details with us on our website or alternatively contact us direct. We can assure you that all enquiries are on a private and confidential basis. £25,000.00 - Contact seller

Our client is urgentlyy seeking an experienced CustomerService SalesTeam Leader

Thu, 20 Nov 2008 07:05:00 GMT

. To lead and develop a team ofSales Agents to proactively, effectively and compliantly provide Customer Service support on the full range ofcompany products via inbound calls from existing customers, e-mails and general administration work. You will be required to conduct regular 1-2-1s with each team member in accordance with objectives and formulate individual training and development plans. To proactively approach Senior Call Handler(s) and Customer Service Agents self development, thereby ensuring competence in role is consistently above the required regulatory level. Respond positively and accurately to all product and process questions raised by customers and/or colleagues. Proven leadership/people management experience, preferably within a Contact/Call Centre environment. Excellent communication skills. Computer literate. Working 37. 5 hours per week on a rota basis, to include working some evenings and weekends. Company business is conducted 365 days a year, although some flexibility may be required due to role responsibilities and the operational requirements of the Customer Service Department.. £17,000.00 - Contact seller

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:05:00 GMT

factoring sector of this market leading FTSE listed company, with outlets operating throughout the UK.

This organisation is one of the UK's largest groups operating in the consumer finance industry, and due to substantial re-investment and re alignment of their brand we will shortly be conducting initial interviews and assessments for Sales Executives in there retail car sales division.

We are conducting front line interviews on behalf of our client.

Brief Description of Duties;

A challenging and rewarding role involving the management and development of a number of agents. The successful applicant would train agents on the customers' doorsteps and monitor their performance through computer records on a weekly surgery jointly with the agents.

Some of the duties are as follows:

Minimise settled accounts and achieve good levels of paid-up recovery
Maximise weekly collections
Apply agreed credit authorisation procedures?
Identify potential arrears

Successful inviduals have come previously from the following industries.

Home Agent, Insurance Sales, Retail Sales, Estate Agency, and with the following key skills - Communication, Organisational and Customer Service

This is an excellent postion for an individual who does not want to be stuck behind a desk and enjoys meeting new people and being involved in the local community.

Please forward you C. V. only suitable candidates will be contacted.. £21,000.00 - Contact seller

This is an exciting role covering a maternity leave position as a Customer

Thu, 20 Nov 2008 07:05:00 GMT

Service Team Leader. Reporting into the Customer Services Manager this role will demand excellent organisational and team skills as well as the ability to deal effectively with enquires from customers and sales executives. This busy and diverse role will include: Processing customer calls Processing customer enquiries Handling customer quotations Negotiating prices Processing orders / call offs / arranging deliveries Liaison with Field Sales Personnel / Customer / Logistics General Customer Service enquiries To make this role a huge success you will have: Excellent communication skills Should be able to work on your own initiative with minimum supervision Have the ability to prioritise your workload and have an accurate and methodical approach to work A good telephone manner along with good keyboard/computer skills Flexibility, efficiency and be well organised. £25,000.00 - Contact seller

Organisation DescriptionWe are looking for a team leader to run an established

Thu, 20 Nov 2008 07:05:00 GMT

call centre operation in central Woking. Job DescriptionThe team leader will be responsible for the following:- Arranging staff rotas- One 2 ones- Training and developing staff- Recruiting of new team members- Appraisals- Motivate- Campaign management. £22,000.00 - Contact seller

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Our clients are a well established market leader who are currently recruiting

Thu, 20 Nov 2008 07:04:59 GMT

for a Team Leader/ Supervisor to join their Customer Service team based in lovely offices near East Grinstead. You will need to have had strong experience in this type of position and be able to manage a busy team within a pressurised environment. The team is small but very busy and the clients require someone with experience working within either a smaller company or smaller team environment. You will need to be able to remain calm under pressure and have a mature approach to management. The client will require someone who is able to train staff as well as discipline and motivate them so you will need to posses an adaptable and flexible nature! You will be required to work between Monday - Friday 9am -5. 30pm and Saturday 9am - 3pm but you will only be working 5 days per week. The salary will be structured and will start at £21,000 leading to a performance related pay rise in 6 months to £22,500. Please apply on line for your opportunity to work for this forward thinking, expanding company. Due to the amount of CVs we receive we will only be able to contact you if your application is successful. Recruitment Solutions (Surrey) Ltd specialises in commercial, accountancy and finance positions. Recruitment Solutions (Surrey) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.. £21,000.00 - Contact seller

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Our client is an extremely successful division of a UK business services group

Thu, 20 Nov 2008 07:04:59 GMT

. Due to continued growth an opportunity has been created for a Customer Service professional to join a busy Customer Service Department. Reporting to the Customer Services Manager you will take responsibility for ateamof Advisers, primary responsibilities are likely to include the following:Support of customer service team members, acting as role model and mentor Deal withescalated calls from customers Take ownership and update key customers on order status Liaise with other departments as necessary to ensure all customer orders are processed in a timely manner Assist in training new staff, keeping existing staff updated with on going training programmes. Reporting to management on the status of back orders. In return you can expect a varied role with genuine prospects of developing man management and commercial skills.. £16,000.00 - Contact seller

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:59 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:58 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:58 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:58 GMT

Organisation DescriptionOur client are a large corporate medical company located

Thu, 20 Nov 2008 07:04:58 GMT

in Ascot. They are seeking to recruit an Operations Team Manager on a 12 month contract to provide leadership, management, and development to the operations team to meet and exceed business objectives in a dynamic customer services environment12 month contrtact full timeJob DescriptionDuties will include:* People management and development for frontline & support team* Specific responsibilities for meeting the service needs of all customers* Achievement of the KPIs and SLAs in order for to support the franchises in meeting their annual business plan* Identifying and delivering new opportunities for the participating franchises* People management, training needs,* Monitoring staff and effective coaching to improve performance* Motivation of all staff and mentoring* Plan and organising an effective response service to all customers with your team* Ensure all calls are dealt with quickly professionally and exceed customers expectations* Understand queries and deal with them professionally avoiding escalation* Liaising with franchises and ensure that all SLAs are met* Descision making* Organising* Analysis of dataPerson SpecificationThe ideal candidate will be:* Educated to degree level or equivalent* A minimum of 2 years commercial experience in a related role * Experience of supply chain/logistics woudl be desirable but not essential* Proven ability to manage and develop people* Demonstrates strong leadership qualities* Strong communication skills at all levels, verbal and written* Ability to make sound judgements, demonstrates Credo values. * Attention to detail - numerate and accuracy essential* Proven plannning and organisational and administration* Self motivated and team player* Demonstrates commitment* Takes initiative/ ownership* Persuasive and mauture approach* Good knowledge of MS Office Excel and Outlook essential* Team management experience essential. £32,000.00 - Contact seller

Fantastic opportunity for someone who has experience of working within a call

Thu, 20 Nov 2008 07:04:58 GMT

centre environment Coaching and training members of staff Working to company guidelines and service standards. Reporting to management team. Inbound and outbound calls. Cross selling of products. £0.00 - Contact seller

I am looking for an experienced Part Time Team Manager to manage a team of 10-14

Thu, 20 Nov 2008 07:04:58 GMT

Customer service advisors taking inbound calls from customers in an extremely busy contact centre. The right person will have at least 12 months experience in a managerial role with in a call centre, excellent leadership skills wit the ability to encourage your team to sell as well as provide excellent customer service.

Working on a 7 day rolling rota the role offers excellent prospects a competitive salary and bonus structure.
Req59858/AGY. £0.00 - Contact seller

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:58 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:58 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:57 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:57 GMT

Acting as retained Human Resourcers for a this major supplier in the invoice

Thu, 20 Nov 2008 07:04:57 GMT

Timothy mystery shoppers ltd231 The Capel Building Marys Abbey 7 Co. Dublin

You can earn good money from day one,with unlimited earning potential. Part

Organisation DescriptionMy client are one of Oxfords leading organisations and

A forward thinking and expanding organisation with a passion for delivering a

§ I have proved to be fully competent in the areas of trace procedure

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

Job DescriptionAn exciting new opportunity has arisen to:-Manage a team of

Are you enthusiastic and driven in your approach to work and passionate about

Job DescriptionA well established insurance company is looking for an

Our client is seeking a Team Leader to work within their legal collections

Customer Service Team Leader - West Sussex - up to £21,000 Our client is an

An expanding company based in Basildonis looking for a Team Leader to join their

Fujitsu Services is one of the leading IT services companies in Europe, Middle

Corinium Language Associates is a company that provides language services to

Team Leader within Customer Services - Nights! £9 - £10

Are you a pro-active, experienced Team Leader, able to lead and manage a very

Job Purpose:To work as an integral part of the Journals

Team Leader / Customer Service Team Leader Very friendly working environment

Our client is a well established outsource company in the centre of Portsmouth

Customer Service Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Customer Service Supervisor Uxbridge £27,600 inc bonuses plus FANTASTIC benefits

Order Processing Team Leader Uxbridge £27,600 inc bonuses plus FANTASTIC

Organisation DescriptionOur client is a highly successful privately owned

Organisation DescriptionWorking for a well established market leading company in

Are you looking for a challenging Team Manager position, working for a

Our client, a leader in their field are looking for Team Leaders200 seat inbound

Customer Call Centre Team Leader - Up to £24,700 ote dependent on

Our client is urgentlyy seeking an experienced CustomerService SalesTeam Leader

Acting as retained Human Resourcers for a this major supplier in the invoice

This is an exciting role covering a maternity leave position as a Customer

Organisation DescriptionWe are looking for a team leader to run an established

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Our clients are a well established market leader who are currently recruiting

Acting as retained Human Resourcers for a this major supplier in the invoice

Our client is an extremely successful division of a UK business services group

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Organisation DescriptionOur client are a large corporate medical company located

Fantastic opportunity for someone who has experience of working within a call

I am looking for an experienced Part Time Team Manager to manage a team of 10-14

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Acting as retained Human Resourcers for a this major supplier in the invoice

Team Leader within Customer Services - Nights!
£9 - £10

Job Purpose:

To work as an integral part of the Journals