Organisation DescriptionOur client, a large insurance company based in Reading

Fri, 21 Nov 2008 07:15:29 GMT

town centre is looking for an enthusiastic candidate to join a new team. No experience of Insurance is required although if you have experience all the better! This is your opportunity to work with a really social and friendly company. Job DescriptionYou will provide processing and administrative support to the underwriting team so a good attention to detail and experience within administration is essential. Person SpecificationGood communication skills both written and oral, with the ability to work with others both internally and externally. Good problem solving skills, the experience to prioritise work and meet specified deadlines. Strong attention to detail is a necessity, as is the ability to take initiative. Full training will be given but an interest in working within the insurance industry with perhaps the interest in working towards Certificate in Insurance Practice ( or current study towards).. £20,000.00 - Contact seller

Calling all customer service professionals, Particulary those from a Insurance

Fri, 21 Nov 2008 07:15:28 GMT

or Financial Services background. My client are an agent of one of the U. Ks leading General Insurers and they areAbergavenny,Monmouthshire. Job Role As a Customer Services Adviser withintheir small team, youll play a key role in the success of an expanding local business, ensuring the office runs like clockwork andtheir customers are always happy. Providing exceptional administrative support, youll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a can-do proactive enthusiasm. The chances are, youll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, youll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. This is a fantastic opportunity to work for a company that has first class training and support. The position is full time standard office hours, five days a week. Salary is £14,000 per annum.. £14,000.00 - Contact seller

A fast moving online technology company specialising in travel insurance is

Fri, 21 Nov 2008 07:15:28 GMT

seeking an Outbound Team Leader for their expanding customer services department:You will have proven track record managing and developing teams within a target driven telesales environment. An energetic self-starter who works well within a team. The ability to deliver exemplary and consistent levels of customer service. Excellent communication skills; both written and spoken. Must be able to demonstrate good listening skills. Excellent interpersonal skills, with the ability to liaise with people at all levels. Coaching skills. Technical knowledge of the products/system the team are using Knowledge of Quality Monitoring processes and Compliance. Keeps up to date with developments and ensures that own skills and that of the team are updated. Good standard of literacy and numeracy. Is able to gather appropriate information by asking relevant questions in order to clearly identify the customers needs. Is able to organise data and identify key facts and issues. Able to demonstrate good problem solving expertise. Asks open ended questions to explore problems and issues. Allows adequate preparation time and is well organised. Able to prioritise effectively and identify and resolve time conflicts.. £17,000.00 - Contact seller

An exciting opportunity has arisen for an experience Insurance Advisor to work

Thu, 20 Nov 2008 07:17:40 GMT

in a well-established team based in Leamington Spa.

If you have Excellent communication and interpersonal skills, combined with the ability to learn quickly, organise yourself efficiently, think imaginatively and work well under pressure at all times please read on ??????

The successful candidate will be working in a busy, friendly and successful team.

You will be responsible for??????.

-To respond quickly and effectively to client requests relating to their insurance policies
-To arrange insurance cover as agreed with client
-To develop a positive relationship with the client and show them where they can obtain better value on other insurances they hold
-To ensure relationships with insurers are enhanced through your professionalism
-To follow Branch procedures to protect the client, us and the insurer
-To ensure all relevant information is given to the client as required
-To take responsibility for your personal development in terms of understanding the policies, procedures, the legal and regulatory framework and to share this knowledge with your colleagues
-To ensure you act in accordance with current regulatory procedures
-As a committed member of the Branch team, you must be flexible and adaptable in terms of whatever may be required of you

For an immediate interview please email your C. V.. £25,000.00 - Contact seller

Our client, a UK Insurance group which operates across a number of different UK

Thu, 20 Nov 2008 07:17:40 GMT

market sectors is currently looking to recruit someone to provide technical support to the Head of their Life division. Within this role the successful candidate will provide technical support to the Head of Life and become an expert on market trends and activity in the UK, Norway and Denmark to assist in the development business plans - so a willingness to learn is essential. They are looking for someone who is confident using Word and Excel, has the ability to work to deadlines and is able to work in a team, and bank reconciliation experience is preferred but not essential. If you would like to apply for this role, please contact Joe Pointing.. £24,000.00 - Contact seller

We are recruiting for one of the UK's largest Insurance groups. Established for

Wed, 19 Nov 2008 07:21:00 GMT

over 30 years, they have an excellent reputation and are now looking to grow their departments with individuals who can offer first class client servicing skills to join their team near Macclesfield. Their commercial small business unit team are looking for an individual to support the advisors with the day to day running of the policies. You will handle the renewals, adminster the mid term adjustments and handle general enquiries on clients polcies. This is an excellent opportunity for someone looking to join a leading Insurer and wanting to develop thier Insurance skills. You will have experience within the Insurance industry of dealing with clients on a regular basis. Personal lines or commercial experience is preferred and training will be provided. Ability to build strong relationships are also important. Please apply today for further information, agy.. £19,000.00 - Contact seller

Trainee Insurance Sales Advisor
Ringwood, Bournemouth
Wed, 19 Nov 2008 07:21:00 GMT
/>£14,000 - £17,000 commission and benefits

Fantastic experience for people with some telephone sales or retail sales in upselling environment (possibly mobile or consumer electronic sales) to join this dynamic expanding company at one of their branches in Bournemouth area, dealing face to face with the public.

You'll join a team of experienced Advisors who sell a whole range of insurance products by providing friendly, informative advice from a wide choice of insurers. In addition to receiving full product and sales training, you'll also be given continued support and development with career path to Branch Manager.

Duties will include maintaining an excellent standard of customer service by explaining choices and providing recommendations ensuring customer and business needs are met, achieving all agreed sales for personal lines insurance products and ensure systems and procedures are properly maintained. You may be required to manage activities in the absence of the Manager.

You will have a good general education, qualifications ideally include English and Maths GCSE and will ideally have experience in a sales or customer service environment (call centre).

Consideration will be given to candidates with a sales or customer service background and the opportunity to develop your skills even further, by completing a personalised in-house training programme.

Starting salary of up to £17,000 depending on experience, flexible working week of 37½ hours, including Saturdays on a rota basis, 20 days holiday, Life Assurance (2x pensionable salary), Permanent Health Insurance, Company Sick Pay, Discounted insurance products. Full training program.

When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport.
First 4 Personnel are an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions:
Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive.

For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website.

You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.. £17,000.00 - Contact seller

Job Title: Medical Insurance Sales Location: Cheltenham Salary: Basic of £20,000

Wed, 19 Nov 2008 07:21:00 GMT

with commission OTE £25-27,000 Benefits: Full benefits plus free parking and discounted insurance Our client As an independent company, our client searches their panel of UK insurers, on customers behalf, to find a suitable policy and premium. They offer a range of plans to pay for private medical treatment rather than rely on the National Heath Service. The range of cover available includes: Budget Plans Standard Plans Comprehensive Plans In-Patient cover Out-Patient cover Alternative medicines Private Ambulances Voluntary excesses Role Description Responsible for selling the full range of Medical Insurance products The majority of customers have applied for a quotation on line via a price comparison website and you will be making a follow up call to give a quotation Main responsibilities: Make contact with customers who have made online enquiries regarding medical insurance policies which will involve making out bound calls Prepare medical quotations for individuals and corporate clients Respond to telephone queries Follow up on previous quotes Participate in marketing activities Set up client records and data entry Experience required Previous experience from a medical insurance background is essential. £27,000.00 - Contact seller

NEEDED URGENTLY!!!We are recruiting for a client based in Haywards Heath. We are

Wed, 19 Nov 2008 07:21:00 GMT

looking for candidates with some experience within the Insurance Industry. If you have experience within this industry and would like to join a growning team this would be the perfect position for you!They will also provide you with training on all aspects of Insurance in order to up-date and increase the knowledge you already would have. If you are interest, please send your CV ASAP as they are interviewing the week!!Thank you for taking the time to look at this advert. If this is not the perfect job for you, do you know someone who might be suitable for it? Ask them to call us at Bradley Newman and you can join our recommend a friend scheme! BNA Ltd acts as both a Employment Agency & Employment Business providing office support recruitment across Surrey & Sussex.. £18,000.00 - Contact seller

Large Insurer based in central Southampton require a client support technician

Wed, 19 Nov 2008 07:21:00 GMT

to work on a 6-month temporary contract. You will deal with the administration of all changes to policies placed on the open market, including documentation and accounting. You will set up renewal events for client technicians & gather information as needed prior to the renewal of the policy. Day to day duties for this role include answering & redirecting telephone calls from reception, maintaining accurate files & records, assisting with the photocopying and faxes. Opening & sorting incoming daily post, retrieving appropriate client files as required. This is the ideal role for you to progress into the commercial insurance market, with full training provided where necessary. This role could become permanent for the right candidate. Salary Range £14,500 - £16,000.. £16,000.00 - Contact seller

This well known and leading insurer based in Stockport are looking to recruit

Wed, 19 Nov 2008 07:20:59 GMT

two insurance telesales executives. You will be responsible for handling inbound and outbound sales calls from scheme clients and some sales leads will be generated however you will be expected to be proactive and make some cold calls. You will be required to cover a shift between the hours of 8am and 5pm Mon to Fri no weekend work is required. A competitive basic salary is required plus a one off annual bonus paid in March/April time. A sound benefits package is also included. Free parking is avaialble and your own transport will be required as no public transport is available. To apply some insurance sales experience is required however, excellent administration and customer service is essential.. £17,000.00 - Contact seller

Leadership, development and ongoing management of a multi-product Customer

Wed, 19 Nov 2008 07:20:59 GMT

Servicing function, incorporating all clients customer servicing activities. Responsible for ensuring policy servicing targets (internal and customer) are met, whilst controlling resources and costs to ensure optimum profitability. For further details please contact Charlotte Grant.. £40,000.00 - Contact seller

Sales Consultant Location: Bristol Salary: £26,000 - £34,000 This is

Tue, 18 Nov 2008 07:19:14 GMT

an excellent opportunity to join a growing Insurance organisation. The position of Sales Consultant is crucial to our client’s growth strategy as it is a vital link between the main business and the Agency Network Working closely with on average 6 Agencies you will understand their individual businesses, help to develop the business, up skill and coach the sales staff and ensure compliance is at the heart of every sale Benefits: Sales Consultant Incentive Scheme, Company Car, Pension, 25 days holiday and an opportunity to develop your career Responsibilities: Agreeing annual sales targets and managing the development of Agents Ensuring Sales activity is in accordance with the agreed Agency plans which will involve directly managing existing key accounts and attracting new clients, whilst ensuring all sales activities are compliant Another key area would be to support the Agents in the management and development of their staff Skills: Previous experience of working within General Insurance Sales Ability to drive the business to meet agreed objectives and targets Experience of leading and motivating a team Ability to develop, implement and monitor business plans to increase sales and to respond promptly and effectively to changes in the market Ability to challenge poor performance and to develop individuals to their full potential Understand and prioritise customer needs to deliver a high standard of advice and service A minimum of 5 GCSE's including Mathematics and English at Grade C and above and a degree or ACII (or working towards). £34,000.00 - Contact seller

Organisation DescriptionHoursFull time position Monday-Friday 08:00-20:00

Mon, 17 Nov 2008 09:02:13 GMT

, Saturdays 09:00-17:00 and Sundays 10:00-17:00 Weekend working will be required Your actual working hours will be discussed at interview Training will be full time 7 Weeks - 4 Full Time induction and 3 weeks Sales academy - Monday - Friday 09:00 - 17:00. Job DescriptionTo take calls from customers with a view to selling products/services Review customer details (as presented on screen or by talking to the customer) in order to match features of a product/service to the customer need Look for opportunities to cross-sell additional products/services Explain the features of the product/service to the customer and sell its benefits Explain different options/prices/quotes to customer Take customer through the application process where appropriate Close the sale or hand off call to another department to close the sale where appropriate Handle decline decisions Liase with other internal departments or external parties where necessary Update customer file and/or diary system after each call Action postal/fax/e-mail correspondence where necessary Deal with non-sales-related customer queries where necessary Person Specification. £16,650.00 - Contact seller

Calling all customer service professionals, Particulary those from a Insurance

Sat, 15 Nov 2008 09:34:45 GMT

or Financial Services background. My client are an agent of one of the U. Ks leading General Insurers and they are looking to recruit a Customer Service Advisor to join them in their office in Warminster, Wiltshire. Job Role As a Customer Services Adviser withintheir small team, youll play a key role in the success of an expanding local business, ensuring the office runs like clockwork andtheir customers are always happy. Providing exceptional administrative support, youll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a can-do proactive enthusiasm. The chances are, youll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, youll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. This is a fantastic opportunity to work for a company that has first class training and support. The position is full time standard office hours, five days a week. Salary is £15-18,000 plus bonuses. £18,000.00 - Contact seller

An amazing opportunity is now available to join a new office opening in Salford

Fri, 14 Nov 2008 07:14:25 GMT

Quays; My Client is a rapidly expanding and market leading Company within the insurance / finance industry. My client is looking for a CII Qualified person;Ideal candidate will have a previous experience and knowledge from insurance, finance and mortgages sector. This will be a great opportunity to join now as my Client is just starting up and there will be room for progression and development within the office. The purpose of this role is to provide market leading levels of customer service and maximize customer retention. You will be responsible for every aspect of the customer experience, ensuring that you personally find the best solution by using you initiative and a pro active approach. You will have the ability to determine the best method of communication for any given situation and you will accountable for delivering all elements of customer charter. Desirable: Financial service experience in a sales environment Knowledge of mortgage and personal insurance industry and appreciation of the links to other related areas of the financial services industry Experience in a customer service and sales environment Good communication skills Ability to work as apart of the team Ability to achieve sales targetsIf you are looking for a new challenge and seeking to join a fast paced environment, please apply today.. £0.00 - Contact seller

Fast growing Insurance intermediary based in Eastleigh is looking for an

Thu, 13 Nov 2008 10:03:56 GMT

Insurance Sales Advisor to join their growing team. My client is dedicated to the provision of specialist knowledge, risk management services and Insurance solutions for the residential lettings market. You will provide sales and customer support over the telephone to new and existing clients, in respect of property insurance. Main tasks and responsibilities will include making outbound calls to landlords, tenants and letting agents in order to sell products or services. Ensure that all existing customers receive the highest customer service when queries are resolved, processing mid-term adjustments, taking and adjusting payments and complaints management within company procedure. It is essential that you have proven sales experience, ideally in commercial or personal lines insurance and be a motivated, professional target achiever. You will have excellent communication skills and have the ability to work effectively as part of a team. On offer is a competitive salary based on experience and performance, excellent bonus structure, and career progression. 22 days holiday PA.. £16,000.00 - Contact seller

Organisation DescriptionOur Client are one of the largest banking and financial

Wed, 12 Nov 2008 09:38:09 GMT

services organisations in the world. With international network comprises some 7,000 offices in 81 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Through a global network linked by advanced technology, including a rapidly growing e-commerce capability, our client provides a comprehensive range of financial services: personal, commercial, corporate, investment and private banking; trade services; cash management; treasury and capital markets services; insurance; consumer and business finance; pension and investment fund management; trustee services; and securities and custody service. Job DescriptionThis a permanent position in personal injury claims based in Brentwood, Essex. Successful candidates must have relevant experience on the technical side of personal injury claims. Youwillbeliasingwithpoliceyholders, third partys, and solicitors. Fantisic benefits available.. £26,500.00 - Contact seller

Organisation Description One of the largest Life and Pension organisations are

Wed, 12 Nov 2008 09:38:09 GMT

urgently requiring candidates to join their Life and Pensions team,Job DescriptionThis role will involve the processing of Life and Pension Transfers along with chasing outstanding documents, data entry, sending out business letter to IFAs requesting information, and solving any problems that may occur throughout the process. This can be a busy part of the business, therefore will require someone who has a good eye for detail and can be accurate in all work carried out. Person SpecificationFor this role you will need to have a financial services or Insurance background, as this is a regulated environment and will be a big advantage, along with good aeye for detail, excellent computer skills and you must be able to use your own initiative. There are some great opportunities within this business with plenty of career options. Please call Chloe now on 02380 234346. £14,500.00 - Contact seller

Our client is looking for an experienced Insurance Sales Support Administrator

Tue, 11 Nov 2008 07:22:50 GMT

, ideally with an understanding of Personal Lines insurance. You will have excellent interpersonal and communication skills, have a flexible approach and be a team player. You will be involved with providing a full administration support service to the Sales team, this will also involve contacting Brokers, Insurance Markets directly and therefore you must be comfortable with making outgoing phone calls and of course taking incoming calls and resolving queries/issues, efficiently and promptly. It is essential that you have a Customer Service ethic and wish to exceed clients and colleagues expectations. Also important is that you have a keen interest in the insurance industry and are commercially aware of this highly regulated industry. You will be required to have a good working knowledge of Word and Excel, be numerate and literate and be happy to carry out ad-hoc general office duties as and when required.. £16,000.00 - Contact seller

Job DescriptionMy client is a leading Independent Insurance Broker, who have a

Tue, 11 Nov 2008 07:22:50 GMT

fantastic opportunity for a motivated Commercial Account Technician. My client needs experienced professional with a strong working knowledge of Commercial Insurance. You will be given a superb training and support structure in order to provide your clients with a fantastic service. You will work internally and externally in order to maximise profitability and will find a welcome and enjoyable working environment. You will need to be highly organised with excellent communication skills, and an eye for detail. Competitive salary plus benefits.. £25,000.00 - Contact seller

Job DescriptionAn exciting opportunity has arisen in a Dorset based Insurance

Tue, 11 Nov 2008 07:22:49 GMT

Broker as a Account Handling Client Technician. Your role would be tomaintain and servicethe companies portfolio of clients dealing with renewals, mid term adjustments, relationship building and following up new business leads. RESPONSIBILITIES INCLUDE:* Provide an effective, proactive client service, providing technical advice and cost-effective solutions to meet clientexpectations and service standards* Ensure risks are placed on best terms and in the most appropriate and secure market* Develop and foster client andInsurer relationships to attract new business and further develop / retain existing clients. * Maintain and develop mutually supportive insurer / underwriter relationships to ensure effective placement of risks* Assist in developing and implementing effective business development, broking and client service systems and processes* Cross sell Company products and services to existing clients* Set-up and maintain files and computerised records. Follow up file notes of meetings to clear all outstanding matters* Resolve insurer and client queries. Check policy wordings and produce endorsements, certificates and invoices to meetdeadlines and client needs* Accountable for own performance and compliance against objectives and standards* Accountable for individual brokerage target* Business retention rateWe are looking for candidates with a strong Insurance service or technicalbackground with some exposure to Commercial Insurance.. £30,000.00 - Contact seller

Job DescriptionAn exciting opportunity has arisen in a Dorset based Independent

Tue, 11 Nov 2008 07:22:49 GMT

Insurance Broker as a Account Handling Client Technician. Your role would be tomaintain and servicethe companies portfolio of clients dealing with renewals, mid term adjustments, relationship building and following up new business leads. RESPONSIBILITIES INCLUDE:* Provide an effective, proactive client service, providing technical advice and cost-effective solutions to meet clientexpectations and service standards* Ensure risks are placed on best terms and in the most appropriate and secure market* Develop and foster client andInsurer relationships to attract new business and further develop / retain existing clients. * Maintain and develop mutually supportive insurer / underwriter relationships to ensure effective placement of risks* Assist in developing and implementing effective business development, broking and client service systems and processes* Cross sell Company products and services to existing clients* Set-up and maintain files and computerised records. Follow up file notes of meetings to clear all outstanding matters* Resolve insurer and client queries. Check policy wordings and produce endorsements, certificates and invoices to meetdeadlines and client needs* Accountable for own performance and compliance against objectives and standards* Accountable for individual brokerage target* Business retention rateWe are looking for candidates with a strong Insurance service or technicalbackground with some exposure to Commercial Insurance.. £25,000.00 - Contact seller

Joining this friendly and challenging customer service department handling

Tue, 11 Nov 2008 07:22:49 GMT

queries and requests from customers; The calls will be relating to a mixture of claims queries, poliy queries, general customer enquires and also complaints and ensuring that the highest level of customer service and satisfaction if provided. There will also be an element of general administration; policy amendments, cancellations and general back up to other departments.
EXPERIENCE:
Seeking someone with strong customer service experience from an insurance background, ideally claims or broking. Must have a confident telephone manner and excellent communication skills.. £17,000.00 - Contact seller

To provide excellent customer service for brokers and direct customers

Sat, 08 Nov 2008 07:20:24 GMT

, supporting them through the Internet sales and underwriting process. Friendly, efficient and professional service that reflects the vision and values of our client and achieves/surpasses the businesses required service standards. Key result areas To handle customer (broker and direct customer) enquiries via the phone, electronic (Internet, e-mail) or correspondence within agreed service levels. To make sensible business and underwriting decisions based on a full evaluation of the issues. Conducting all activity and decision making in line with best practice and regulatory and compliance rules. Customer service. To handle telephone calls, electronic contact (Internet and e-mail) and correspondence within agreed service standards. Taking responsibility/ownership for resolving customer issues liaising, where necessary, between departments to resolve queries in a seamless fashion to the customer. Ensure a quick and prompt response to customer feedback, including complaints handling. Underwriting and decision making. To use agreed levels of authority, previous experience and best practice to make effective business decisions. Ensuring adherence to all relevant policies and procedures, referring upwards if required. To ensure all customer contact and decisions taken are accurately documented on the company systems. Administrative support To assist with administrative support or other projects and tasks as required within the Service Centre. Development of skills and experience To take the initiative in developing personal detailed business and product knowledge. Actively engage with the Performance Management and Learning & Development programmes to maintain and develop skills/expertise. Regulatory and compliance To ensure that all activity undertaken meets full regulatory compliance including FSA, FOS, DPA, DDA Competencies: skills and abilities required for the role Service driven. Understanding customers and their needs. Listening skills. Commercial awareness. Delivering great service to customers without losing sight of the business purpose and objectives. Self motivated. Delivery through results. Focus on results, driving action. Service Centre Management (team leader, manager), Underwriting team. Business Development Compliance Customers (brokers and small businesses). Good education including at least 4 GCSEs (including English and Maths) or equivalent. At least 12 months experience working in the insurance industry. Minimum 12 months experience within a Customer Services environment. Excellent problem solving skills and initiative are essential together with the ability to make sound business decisions. The ability to be empathetic and maintain a professional attitude. PC literate, good understanding of the Internet. Scope/range of the role Member of Customer Service team Authority levels to be confirmed. Salary Range and Benefits Salary band £16k to £19k dependant on technical ability, skills and experience in the field of insurance. Holiday 23 days increasing by one day per year to a maximum of 25. Company pension contribution 8% Life insurance 4 times basic salary.. £20,000.00 - Contact seller

Key Responsibilities: Work within the parameters of the agreed business plan for

Sat, 08 Nov 2008 07:20:24 GMT

r Service Operations Work within agreed processes in order to deliver the business plan in line with the Service Operations policy Provide support to the Policy Operations Team Leader by ensuring delivery of own performance against agreed objectives, KPIs, SLAs and authorities Assist Policy Operations Team Leader with telephone call monitoring and processing quality checking within the Policy Operations team. Provide feedback to staff and record their performance. To liaise with the claims department, intermediaries and other parties as necessary for the prompt resolution of claims referrals. Support the Policy Operations Team Leader by monitoring and delivering training within the team To act as a primary referral point for queries from other team members and departments Liaise with Product Heads to escalate referrals to the Insurer Respond to Police enquiries, including the signing of statements and attendance at court if required. Assist in and support relevant projects in order to deliver the business plan in line with corporate objectives Adhere to FSA, TCF and Data Protection Regulations Ensure adequate process/controls are applied to identify and mitigate any risks Identify and report training needs within the team to the Policy Operations Team Leader Respond to written and verbal complaints in line with the complaints procedure Identify changes to procedures manual and ensure it is updated Key Skills and Knowledge Excellent knowledge of motor policies Demonstrates excellent communication and organisational skills Strong customer service, negotiation and resolution skills Demonstrates good leadership skills Ability to mentor and train -Willingness to develop self and new skills. £20,000.00 - Contact seller

One of the worlds leading providers of Insurance is seeking a Customer Relations

Sat, 08 Nov 2008 07:20:24 GMT

Agent for their Croydon Branch. A fun and viberant office atmosphere that will give you the opportunity to undergo extensive training and the possibililty to develop within the insurance industry. You will be responsible to handle all complaints and high level correspondence from existing and potential customers across all areas of the business. In addition it will be your responsibilty to deliver excellent customer service at all times and demonstrate sound product knowledge The successful candidate should come from an Insurance background, with call centre experience being desirable, but not essential. For this you will receive a competitive basic salary, and the opportunity of career growth and progression.. £19,000.00 - Contact seller

Calling all customer service professionals, Particulary those from a Insurance

Sat, 08 Nov 2008 07:20:24 GMT

or Financial Services background. My client are an agent of one of the U. Ks leading General Insurers and they are looking to recruit a Customer Service Advisor to join them in their office in Overton ,Hampshire. Job RoleAs a Customer Services Adviser within our small team, youll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, youll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a can-do proactive enthusiasm. The chances are, youll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, youll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. The position is full time standard office hours, five days a week.. £18,000.00 - Contact seller

My client, a leading UK general insurer, has been serving the rural community

Sat, 08 Nov 2008 07:20:24 GMT

for nearly 100 years. As their local Agency office in Dry Drayton, Cambridge,they sell their award-winning product portfolio acrossthis region and champion the honest, personal approach to customer service they're famous for. They are now recruiting for an Administration Assistant, they will consider part time and full time applications. As an Administration Assistant within their small team, you'll play a key role in the success of an expanding local business. Providing exceptional administrative support, you will handle enquiries, paperwork, filing, typing and other office duties as required. The chances are you will have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly, supportive environment. Hours: (1) Full time and (2) Part-time (minimum 15 hrs per week, to fit suitable candidate). The starting salary is dependant on experience and hours.. £16,000.00 - Contact seller

A leading global Insurance company are looking for a Broker Support Consultant

Sat, 08 Nov 2008 07:20:24 GMT

to be based within their Commercial Sales & Distribution team in Guildford. Your main duties will include the day to day ownership of a Customer Relationship Management (CRM) system, related administration, development, testing, training, Management Information and reporting, including the building of Cost Benefit Analysis to support process and user changes. Previous commercial lines insurance exposure in a similar role is preferred and you must possess excellent MS office skills, particularly Excel, this is an essential requirement. You will also have creativity in data interpretation used to help focus on the monitoring and control of levels and types of activities that can be proven to drive results.. £25,000.00 - Contact seller

Organisation DescriptionA global insurance company based in Windsor are looking

Sat, 08 Nov 2008 07:20:24 GMT

for a Processing Support Administrator to join the team. Job DescriptionAssisting the processing team with tasks such as booking statistical data through our PDS system per the corporate coding rules and guidelinesAiding with policy formatting in our PDMS systemCollating policies for distribution to our clients/brokersTracking of outstanding items in the departmentCross-checking/auditing of data in our systemsPreparing location and value spreadsheets for input into our systems (BIM)Other administrative duties to support the Processing departmentPerson SpecificationYou must have a solid administration backgroundgained within the insurance industry. With a good educational background, you should have excellent written and verbal communication skills, coupled with effective time management and analytical skills. You must be able to work in a team environment and have a proactive outlook. A good knowledge of MS office is essential, in particular candidates must be experienced in using Excel. £18,000.00 - Contact seller

We are currently working on behalf of an Expanding Insurance Brokerage who were

Fri, 07 Nov 2008 07:15:51 GMT

formed in 1995 and since then have been providing a full range financial and insurance products. My client is a family run business who now employs over 100 members of staff in Romford, they are currently looking for Sales Support Technicians to join their team. The Role This position will be working in an inbound call centre on a shift rotation basis, responsible for the efficient handling of new business take-up's and for the preparation and distribution of accurate documentation to existing and new customers. Experience / Skills Required Highly dedicated and hard working individual. Customer care and communication skills are essential. Ability to perform effectively under pressure and work as part of a team. Proven track record in dealing with motor and/or household insurance In return this position is offering an excellent salary up to £16,500 with the potential of earning upto £2,000 per year, for more information please feel free to contact Gavin Meakings. £19,000.00 - Contact seller

Purpose : To act as a quotation focal point for brokers and new scheme

Fri, 07 Nov 2008 07:15:50 GMT

initiatives, specifically to provide a quotation service for standard and non standard household products. The prime function of the jobholder is to assist in the development of a profitable and growing account. Role Responsibilities : Underwriting To support Group and third party administration deals in providing quotations and winning new business. Assess the risk for standard and non standard products to determine whether the business matches the companys underwriting philosophy. In accordance with personal authority levels, make decisions on household products to secure the best possible terms for the company. Support Gather and process information, as directed, to support the effective assessment of more complex cases. Produce and progress documentation for cases which have been agreed to ensure timely and accurate file management. Agent Contact Build relationships with agents to underwrite individual cases and build profitable business. Regulation Produce and progress documentation in a timely and accurate manner in line with FSA requirements and service standard requirements. Act as an agent for, and in the interests of, the Insurer at all times. People Maintain close working relationships with the Underwriting, Claims and Accounts Teams. Manage and build relationships with internal and external customers, promoting a favourable image of the company.. £18,000.00 - Contact seller

Job DescriptionOur client a leading Commercial and Building Insurance

Thu, 06 Nov 2008 07:20:01 GMT

organisation are currently recruiting for a 6 month contract. Successful candidates will be supporting a team of 6, assisting them in their daily activities. This is an exciting role, based centrally in Windsor, located in walking distance from Windsor train station. Ideal candidates will need some Insurance exposure in a support role or junior claims processing role. You will also need strong administration skills and strong communication skills. For further details, please submit your CV.. £16,000.00 - Contact seller

Job DescriptionOur client a leading Commercial and Building Insurance

Thu, 06 Nov 2008 07:20:01 GMT

The successful applicant will be part of a dynamic team responding to Customers

Thu, 06 Nov 2008 07:20:00 GMT

insurance needs. An excellent telephone manner is therefore essential to this position and you must be customer focused to succeed. An element of sales is involved where you will be required to contact new and existing Commercial Clients in order to sell and promote products and services available. Your duties will involve offering a complete customer care package to clients. You will deal with telephone enquiries covering a wide range of subjects in connection with Clients Commercial insurances. Full training will be given in how to use the computer system and how best to meet all the clients requirements. The successful applicant must be strongly customer focused and have a confident and friendly telephone manner. Previous insurance experience is a must.. £18,000.00 - Contact seller

Our Client is looking for a career minded and self motivated individual to join

Thu, 06 Nov 2008 07:20:00 GMT

their expanding insurance team in Bury St Edmunds. They are looking for a candidate who has the ability to pick up the phone and talk to their Clients and Customers in a clear and confident manner. You will also need to be proficient in the use of Microsoft Word and Excel and ability to produce your own written correspondence. There is an element of cold calling involved but mainly you will be calling existing Customers to make sure they are happy and that they have the cover they need. You will be fully trained in insurance products and services, although ideally you will have already worked in an insurance role previously. In return, our Client will offer you a fair salary and excellent working hours (Monday to Friday 9am-5pm). The office is small but friendly and all of the team are looking forward to welcoming a new member of staff. If this sounds like the role for you then please please apply immediately with a copy of your CV.. £15,000.00 - Contact seller

SALES SUPPORT ASSISTANT WANTEDURGENTLY!!!Searching for a sales support assistant

Thu, 06 Nov 2008 07:20:00 GMT

to complete the insurance team based near Haywards Heath. No experience needed, however you would have good English and Maths GCSE / A Levels. A keen interest in horses or agriculture would be a benefit as you would be dealing with equim insurance etc... The ideal candidate would be driven and motivated and a great team player. You should be able to communicate effectively both written and verbal, be able to solve problems and use your own initiative. Posses good IT skills and customer service skills. In return you will benefit from 20 days holiday, pension contribution after 6 months and more.... Please contact me for more information! Thank you for taking the time to look at this advert. If this is not the perfect job for you, do you know someone who might be suitable for it? Ask them to call us at Bradley Newman and you can join our recommend a friend scheme! BNA Ltd acts as both a Employment Agency & Employment Business providing office support recruitment across Surrey & Sussex.. £17,000.00 - Contact seller

Our client, a reputable insurance firm based in Tunbridge Wells, are currently

Wed, 05 Nov 2008 07:21:37 GMT

recruiting for a Retail Sales & Renewals ClerkYou will be earning a salary between £12-15,000 per annum, dependent upon your knowledge and experience of the role. In addition to your salary, there is a generous benefits package. Purpose To provide support to retail clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets in accordance with company procedures and regulatory requirements. Main Tasks Respond to enquiries by phone, letter, e-mail or fax in a courteous and helpful manner and ensure that all information required by clients or underwriters is obtained and communicated. Complete the key task of fact finding to identify clients requirements and to provide a quotation to fulfil their needs. Determine which Insurers will provide the most competitive rates for the covers required. Obtain quotations, usingsystem, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicants needs. Discuss any additional covers to ensure that all the insurance requirements are satisfied. If the quote is accepted verbally, the jobholder will issue the DMD and written confirmation, providing full details of cover, enclosing proposal(s) for completion and the Terms of Business document. Issue invoices and policy documents and update client records. The jobholder will share responsibility for dealing with any actions attaching to existing clients on mid-term adjustments and claims and will occasionally refer to senior colleagues. Maintain the system for raising renewals, which should be actioned 3-4 weeks before renewal date. Manage the departmental diary system and produce renewal documentation. Scrutinise new business documentation received from insurers and pass to Administration section for processing. Handle referrals from the Administration section in respect of renewals, where appropriate. Ensure that the paper files and system records are created for new business and updated following all client contacts. Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved. Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments. Issue receipt documents and send renewal documents. Key Performance Indicators New business conversion. Renewal retention. Accuracy of Data Input. Accuracy of Documentation. Complaint handling. Maintenance of Diary. Promptness in dealing with correspondence. Promptness in returning telephone calls. RequirementsLevel 1 Basic - Demonstrates a general understanding of the subject and can apply things learned under supervision. A. Knowledge of the Following Classes of Business Personal Lines Motor Standard Commercial Motor (Taxi/Driving School) Motorcycle Commercial Vehicle Travel B. Knowledge of the Following Technical/Soft Skills Principles of Insurance Internal Working Procedures: New Business & Quotations Renewals Accounting Claims Processing Internal Computer Systems Negotiating Skills Sales Skills Compliance Regulations (FSA) (Basic regulatory Aspects) Health & Safety Regulations Data Protection Act Do you have what it takes? If so please email your CV to us. Unfortunately, due to the volume of applicants that The Recruitment Partnership receive, we are only able to respond to those who most closely match the needs of our client.. £15,000.00 - Contact seller

Hate Cold Calling? Love dealing with customers? If so, then this may be the role

Wed, 05 Nov 2008 07:21:36 GMT

for you Our client is looking for a Sales Representative to join their busy team based in Bournemouth. The main role will include working in the Taxi department dealing with incoming calls, enquiries and quotes for Taxi insurance. Other duties include dealing with Internet enquiries, speaking with customers face to face and over the phone and amending existing policies. The ideal candidate will have a solid background in the Insurance / Financial industry preferably within sales. No Cold Calling!! No Individual Sales Targets!! This is an exciting new role to start ASAP!!! Hours: Monday to Friday - 8am to 5pm and every other Saturday - 8am to 12pm Salary: Up to £18,000 DOE!! If this sounds like the role for you, then APPLY NOW! - Call Leanne Hartley @ SOS recruitment TODAY for more details. We look forward to discussing your career with you!. £18,000.00 - Contact seller

Organisation DescriptionLarge corporate organisation with excellent employee

Wed, 05 Nov 2008 07:21:36 GMT

support, benefits and room to progress. Job DescriptionFantastic opportunity for the right candidate to join a busy department and play a key role in team success. The New Business Administrator will be responsible for processing applications, database maintenance, reconciliation and reporting, and data preparation and entry. The successful applicant will be required to meet and exceed targets for accuracy and productivity and to manage their own work load effectively. Hours are 9-5, Mon-Fri with a 45 min lunch break. Person SpecificationCandidates must have experience in administration or data entry, and be proficient with MS Office. You will need to have the ability to key data at speed whilst maintaining excellent accuracy and quality standards. Experience of working to targets and deadlines will be very beneficial, and all applicants must be educated to GCSE (or equivalent).. £18,000.00 - Contact seller

CUSTOMER SERVICE ADVISOR- The company: we arepart of a global banking group and

Fri, 31 Oct 2008 07:14:15 GMT

one of the largest banks in the world. We have established ourselves as a specialist provider of financial services and investment products, and one of the UK's leading providers of creditor, warranty and protection insurance. We also sell medical cash plans, sports injury, pet healthcare, accidental death, personal accident and income replacement cover direct to the consumer. Our sister company provides contact centre and outsourcing services to leading Banks, Building Societies, Finance Houses, Insurance Companies and Intermediaries. We also have an on-line training division which is an interactive e-learning and assessment programme for employee compliance training within regulated environments. Our clients include some of the UK's most prestigious financial sector organisations and companies. Our continuing growth, and commitment to staff development, has been the driving force behind all our in-house and external trainers obtaining the TAP Certificate in Training Delivery. We also have a comprehensive Educational Support Policy, including CIMA and ACCA accreditation, that offers support to employees who are studying to obtain professional qualifications. The role: We are currently looking for a Customer Service Advisor to join our lively insurance Call Centre, which was a recent finalist in the Customer Service Contact Centre of the Year 2007". The main duties for this role will involve being the first point of contact for our customers and clients. You will be required to handle inbound calls dealing with policy or claims queries for a variety of different insurance products. In order to be successful in this role you must have previous call centre and customer service experience, with an excellent telephone manner and the ability to communicate with all levels of customers and clients. You will also be a team player with a professional approach to your work. Knowledge of MS Word and Excel is desirable and experience in Insurance or Financial Services would be a distinct advantage. Working Hours/ Shifts: Opening hours are 8:30am - 6:00 pm Monday Friday, and 8:30am - 1:30pm on Saturdays. You will be expected to work 1 in 3 Saturdays, where you will receive a day off during the week or overtime. The rewards: paying between £14,500 and £18,300 per annumdependant on experience: plus the following benefits; Non Contributory Company Pension Scheme Childcare Voucher Scheme; Private Medical Insurance Discounted products and services 24 days annual leave* (increasing with service) Employee Assistance Programme Death in service benefit Sports & Social Committee Permanent Health Insurance Free eye test vouchers (every other year. £18,300.00 - Contact seller

Our client is one of the UK?'s leading providers of financial solutions for

Mon, 20 Oct 2008 12:30:38 GMT

people with health conditions.

As a long established specialist, they continues to deliver innovative financial products that break the mould, enabling their clients to maximise the benefits they receive from their investment. Unlike standard providers, they recognise their clients as individuals, which is why they insist on underwriting every application they receive on an individual basis, allowing them to tailor their products to a person's own unique circumstances.

A fantastic opportunity has arisen for Customer Relations Officers to join there rapidly expanding team. The ideal candidate will have the following skills and experience

? Proven experience within a complaints administrative role
? Good company product and process knowledge (training provided)
? Analytical ability to recognise trends and provide recommendations and solutions
? Understanding of FSA regulatory requirements
? Proven experience in the Financial Services sector
? Ability to produce and present Management Information
? Good computer skills and an understanding of all Microsoft Office applications

You must also be an enthusiastic and motivated individual with a customer focused attitude, excellent communication skills, both written and verbal. Also imperative for this role is a high attention to detail and a clear focus on quality and service. Candidates must be confident and posses a courteous telephone manner

If you feel you have the necessary skills and experience to undertake this role then please don?'t hesitate, APPLY TODAY!!!!

If this role is not suitable for you but know of someone it may suit please refer them to us. For further information on this and other roles we currently have available please visit our website ?-

Parkside Office Professionals specializes in placing a wide range of professional and support staff into a variety of disciplines. Our vacancies vary from day to day assignments, short term and long term contracts, to permanent placements.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.. £25,000.00 - Contact seller