Customer Service Manager/ITIL consultant/Delivery Manager, IT job, Contract

Sat, 22 Nov 2008 09:04:31 GMT

, South west. Our client requires a talented Customer Service Manager/ITIL consultant/Delivery Manager to work on a new 4 month contract, based in Taunton, Somerset. Customer Service Manager/ITIL consultant/Delivery Manager, IT job, Contract, South west

Our client require a Customer Service Manager/ITIL consultant/Delivery Manager,to undertake a project which include the following responsibilities.

Demonstrable evidence of:

?Customer-focused delivery of IT-based services.
?ISEB Managers certificate in IT Service Management (ITIL).
?The delivery of people-oriented change initiatives.
?Excellent inter-personal/communication/influencing skills

Desirable:

Experience of TOGAF and/or, COBIT.

If you are available and interested in the position please send an updated CV to

Monarch recruitment acts as an agency and an employment business for this vacancy. £1,000.00 - Contact seller

Pre Sales Consultant - CRM - Marketing Automation - Amsterdam

Sat, 22 Nov 2008 09:04:30 GMT
/>Excellent opportunity to join a leading CRM vendor that create solutions that blend deep customer insight with agile business processes to create unrivalled customer experiences resulting in high levels of customer loyalty, profitability and operational excellence.

This opportunity will involve working with sales representatives in selling primarily CRM solutions. You will help to create value propositions, present and demonstrate solutions to customers, respond to request for proposals, participate in Proof of Concepts with a team of colleagues.

The role will involve very frequent face-to-face contact with customers and partners and requires the ability to present and explain value propositions. The typical audience is business people at different levels in Marketing, Sales and Service. The role requires experience in Decisioning, Campaign Management or Customer Analytics.

As a business oriented Principle Sales Consultant, you will work closely with the Technical Sales Consultants that interact with customers to discuss the technical architecture of solutions and develop demos and proof of concepts. The role also provides the opportunity to collaborate directly with US Sales Consulting team, Engineers and Professional Services worldwide in the investigation and development of new solutions and approaches using an open-source inspired framework.
The successful applicant will have:
5 years of experience in Marketing / Customer Relationship Management (CRM) in pre-sales and/or delivery business consulting roles, experience in the telecom or retail finance industry, experience with Decisioning/Business rules or Marketing Automation or Customer Analytics.

Ideally you'll also possess ales & service processes in direct channels (call centres, internet, ?), experience with decisioning, business rules solutions, experience with campaign management solutions and with data mining solutions
Practical knowledge of databases (Oracle / DB2), reporting BI/tools (Business Objects / Cognos) and any knowledge or experience of Credit Risk Management / Basel II is highly beneficial.

You will also be analytical in your approach and willing to understand data and to leverage creative thinking and problem-solving skills and a strong business orientation with the ability to influence thinking within a customer organisation in areas like marketing, sales, contact centres, credit risk, etc.
Excellent opportunity to join a growing and highly successful software vendor.

KEY: Pre Sales, CRM, Marketiung Automation, SAS, Chordiant, Unica, Amsterdam. £90,000.00 - Contact seller

Salesforce Developer - Salesforce, CRM, £30k basic + benefits package, Blackburn

Sat, 22 Nov 2008 09:04:30 GMT

A hugely successful global company based in Blackburn is looking for a Salesforce Developer to start as soon as possible. I have placed a number of candidates with this client and they are a superb company to work for. Salesforce is a CRM package that is used for managing customers, partners, data and sales processes. My client is looking for a Salesforce Developer who has development experience with Salesforce and other CRM packages. This is a superb opportunity to join a hugely successful company with offices all over the world. They have recently won an award for being the market leader in their market. They are offering an excellent basic salary and benefits package as well as superb career prospects. Please apply by emailing your CV and I will ring you with more details.. £30,000.00 - Contact seller

MI DEVELOPER - SAS - Banking - Nottingham

Job Title MI

Sat, 22 Nov 2008 09:04:30 GMT

DEVELOPER - SAS - Banking - Nottingham
Skills SAS, SQL, data, analysis
Salary up to £26,000 Benefits
Location: Nottingham

Company

This is an opportunity to join one of the largest financial services companies in the country in a team with an important role to the ongoing success of the company and their business strategy.

Role

This role sits within a growing pivotal team with a big influence on business strategy and forward planning. You will use SAS to compile reports for key business stakeholders and manage relationships with them. Your role will deal with all areas of the business and it is important that you are confident to present your findings as well as technically strong to provide technical solutions to a business problem.

The Person

The ideal person for this role will be a graduate who has excellent knowledge and experience of SAS, SAS base, SPSS and data analysis. It is also important that you are highly numerate (a maths degree would be beneficial) and that you are able to take raw data and provide meaningful insight to impact the business. Any experience of a similar role in financial services would be beneficial, however with one of the best training schemes in the industry the will teach you all you need to know.

The successful candidate can expect a salary of £26k with benefits including good bonus opportunity, pension and share schemes.

Our Company

? Harnham's recruitment partners range from dynamic SME's to some of the world's leading blue-chip companies. We are able to match your CV to a wide range of opportunities within these companies and represent you in your application to them. We can also provide candidates with advice and objective views on the market, current trends and salary information. All applications and consultations will be accepted in confidence.

? Contact us on or

Key words: SAS, Credit risk, SQL, SAS v9, data, Nottingham, finance. £26,000.00 - Contact seller

SAS, SAS Campaign Analyst - Slough - Immediate start!

An

Sat, 22 Nov 2008 09:04:30 GMT

experienced SAS Campaign Analyst, you will evaluate campaigns against KPI measures related to acquisition volume, cost, revenue and churn
and drive campaign and trading performance improvement through analysis, modelling and profiling.

As well as providing excellent analysis, you will also have commercial awareness in order to recommend data strategy based upon the insight which you have provided.

You with excellent experience of SAS Base, and ideally other SAS tools such as SAS Enterprise Miner as well as Excel, Access.

KEY: SAS, SAS Base, Campaign Analyst,. £300.00 - Contact seller

SAS VBA Consultant - £65,000 -SAS, VBA, Hertfordshire

Sat, 22 Nov 2008 09:04:30 GMT
/>SAS VBA Consultant is sought by world beating telecoms organisation.

Due to their success of our client's Customer Insight Team and general CRM function, they are seeking a SAS Consultant with strong VBA skills to contribute to their growth. You will be working in a dynamic team environment and your role will involve high level statistical modelling, report automation, campaign analysis, (Propensity, Logistic Regression etc) and other areas of insight / marketing analysis with reports being produced in VBA.

Importantly, you will also be an excellent communicator as a degree of your role will include presenting your analysis and strategies to senior management within the business.

You will have the opportunity to progress into Senior Insight / Analysis management positions within an international blue chip environment.

To be considered you will have strong SAS Base, SAS Macro and VBA experience, ideally gained within a marketing environment. A degree in Statistics, Mathematics, Management Science or similar is ideal.

KEY: SAS Base, SAS Macro, VBA, CHAID, Regression, cluster analysis, SAS, Customer Insight, Chordiant, Marketing Analyst, Segmentation, Modelling, Marketing Analyst, Campaign Analyst, St Albans, Hertfordshire.

Call today for further details today!. £50,000.00 - Contact seller

CRM / ERP Implementation Consultant with demonstrable experience of designing

Sat, 22 Nov 2008 09:04:29 GMT

& implementing CRM business solutions, preferably but not essentially using Microsoft CRM products, required by leading IT solutions organisation. This is an excellent opportunity to break into the Microsoft Dynamics CRM arena, whether you are a Consultant from a non-Microsoft background or a Microsoft Consultant looking to further enhance your experience with related products such as Navision. Working in this customer facing role as part of a CRM project team, you will provide an implementation resource for in-house & client-based Microsoft CRM projects. Key responsibilities will include capturing & analysing customer business requirements, customising & delivering new implementations, & enhancing existing customer implementations. You will also contribute to detailed estimations of effort pre-delivery, user-familiarisation & support post delivery, & ongoing development of the CRM project team's procedures & practices. In addition to first class communication skills, applicants should have an understanding of the full development life cycle including experience of business analysis, system design & end-to-end solutions delivery preferably to external customers. Strong experience of CRM applications is essential with any knowledge of Microsoft Dynamics CRM / Navision, SQL Server, the Microsoft . NET framework & broader Microsoft infrastructure-related products advantageous. Further experience of data migration & user training would also add value to any application. This is an outstanding opportunity to join a leading IT solutions organisation offering a relaxed yet very professional environment with a healthy social scene & unrivalled opportunities for personal & professional development.. £40,000.00 - Contact seller

SAS, SAS v 8. 2 or SAS 8 strong Base and Macro programming skills and experience

Sat, 22 Nov 2008 09:04:29 GMT

of SAS v8. 2 or v9 in a client server environment?

If so this international business intelligence consultancy would like to speak to you.

You will be developing Management Information systems using SAS both as a storage engine (SAS MDDB) and as a reporting tool (SAS OLAP) and ideally will have experience of a combination of SAS tools such as EIS, Enterprise Guide, Intrnet, Apps Dev Studio or SAS Portal.

Do you have Data Warehouse design and development experience and have used SAS as an ETL tool for managing large volumes of data?

Experience of using SAS in a hybrid environment alongside RDBMS platforms such as Oracle and SQL Server is required. Experience of SAS SPD Server and SAS Warehouse administrator is desirable.

Data Mining and statistical analysis, including the use of SAS Enterprise Miner, SAS/STAT (both required) and SAS/ETS (desirable).

Experience of working on analytical problem solving in credit risk analysis, fraud detection, claims management or customer value management is highly beneficial.

SAS packages such as SAS Data Quality (Data Flux), SAS Campaign Management (Intrinsic) or specific SAS industry solutions is also useful though x-training and certification across a number of SAS applications is on offer.

You will work on high profile leading edge projects for a world beating consultancy and can move into Project Management or Senior Consultancy.. £60,000.00 - Contact seller

Campaign Management/Marketing Automation Consultant skilled in Epiphany, SAS

Sat, 22 Nov 2008 09:04:29 GMT

, Chordiant, Double Click? This growing vendor would like to speak to you!

You will be working on client and partner assignments developing individualised solutions for each customer and implementing our client's software within the clients systems.

?Assist the client in the planning, developing and launch of campaigns.

?Devise integration solutions and talk with customer marketeers to drive out business solutions.

?Carry out training and mentoring activities on the software

You will also have overall Project Management of larger assignments

To be considered you will have Product consulting experience (4 years )

Database Knowledge: Oracle, DB2, or SQL Server preferred
Teradata, Netezza, Redbrick, Sybase optional

Operating Systems: Solaris, AIX preferred, HP-UX optional, Windows preferred

Ideally you also have: Project Management, Perl & Unix scripting, HTML, CRM & Java Script

Ideally you are a Senior Consultant/Consultant for a Campaign Management/Marketing Automation software vendor (e. g. E. piphany, SAS, Chordiant, Double Click).

Alternatively you could be a Consultant/Senior Consultant for a Consultancy/Systems Integration Company with focus on database/direct marketing/data mining solutions or have CRM experience.

Excellent opportunity to work with leading edge product suite and rise with a growing company.. £70,000.00 - Contact seller

SAS Marketing Optimisation Consultant to work with one of the UK's largest

Sat, 22 Nov 2008 09:04:29 GMT

consumer and market analysis company.

You will be involved in the analysis of all aspects of strategic customer management from defining gaps in the current business processes to implementing relevant and effective strategies.

The main focus really is on marketing optimisation, strong modelling skills as well excellent client facing ability.

You will have a Statistics or Mathmatics degree, ideally with a MSc or PhD in Statistics, Marketing, Intelligent Systems or similar with 3 yrs or more commercial experience.
Technically you will be skilled in SAS, (SAS BASE, SAS STAT, SAS ENTERPRISE MINER, SAS ENTERPRISE GUIDE), SPSS, KXEN or similar. Experience in SAS Marketing Optimisation (SAS Marketing Optimization) experience particularly desired.

Excellent opportunity to work on the high profile and intellectually demanding marketing analysis consultancies.. £65,000.00 - Contact seller

SAS SAS Analyst / Modeller - London

As a SAS Analyst /

Sat, 22 Nov 2008 09:04:29 GMT

Modeller with one of the UK's leading companies you will be part of the Campaign Analysis team Function producing Predictive Modelling to the business.

Experienced with large data sets and building predictive models using multivariate analysis techniques (regression; logistic regression; CHAID) to drive operational decisions at various customer life cycle stages (acquisition, churn, cross sell, up sell).

To be considered you will have:
Degree level or equivalent (preferably numerate)
Experience of manipulating and analysing large data sets
SAS expertise ideally with any of the following: SAS Logistic Regression, SAS Base, SAS Macro, SAS Graph, SAS STAT, SAS AF, SAS MDDB, SAS OLAP, SAS CFO, SAS EIS, SAS Warehouse Administrator, SAS Enterprise Guide, SAS Enterprise Miner or SAS AppDev Studio.
Experience of model building, methodologies, implementation and ideally Campaign Analysis.

Opportunity to join a growing data team that actually drives the marketing function. You will also have the opportunity to x-train into SAP if desired.. £50,000.00 - Contact seller

SAS SAS Marketing Analyst - London - West

SAS Campaign

Sat, 22 Nov 2008 09:04:29 GMT

n Analyst sought by one of the UK's best known companies. You will deliver the measurement and tracking stratgey for this dynamic data team, that spearhead the marketing function, and evaluate all campaign activities.

You will be responsible for developing and implementing a measurement and tracking strategy across all channels. Acting as an internal consultant, you will be liaising with channel heads to ensure robust testing and tracking environment and also determine the campaign life cycle.

You will also be liaising with the data team to build and develop robust test matrices and develop ROI models for all campaigns. You will have 3 years experience gained in a similar campaign analyst environment with in depth experience of constructing complex test matrices and of implementing an iterative testing environment. Preparation of complex spreadsheet models, especially ROI models is also ideal.

Technically you will strong SAS along with indepth Excel and Access. Ideally you will also experience of hypothesis testing and z scores.

Excellent opportuinity to gain X-training in SAS Modelling and cutting edge SAS technologies and work on the largest marketing campaigns in British business.. £45,000.00 - Contact seller

SAS SAS & SQL skilled Marketing Database Team Leader is sought for a

Sat, 22 Nov 2008 09:04:29 GMT

global organisation.

You will have 2 -3 years relevant experience of working as a senior Marketing database analyst in the field of direct marketing / database within a Mail Order, Financial or Retail environment, and you will have at least 1 year's proven ability of line managing a team.

Ideally with a degree in a numerate subject, you will be required to have 2 years experience with SAS Base / SAS Macro / SAS Enterprise Miner and of writing advanced SQL scripts and querying a large, complex data warehouse, along with strong Excel.

You will be comfortable with statistical methodologies & segmentation techniques for testing and modelling, and you will have experience of the manipulation of data into comprehensive analyses, and interpreting the information for marketing managers in order to drive improvement.
You will work with brand teams to create high impact and sophisticated Data Management campaigns through a campaign management system.

Experience of Teradata advantageous.

Opportunities exist to move into senior management, senior customer insight and campaign management roles.. £38,000.00 - Contact seller

SAS, SAS Base Credit Risk Analyst London - Retail Banking

Sat, 22 Nov 2008 09:04:29 GMT
/>In this role at one of the UK's leading Credit Risk teams you will:

Develop new default probability models across UK Banking, (behaviour scoring, credit grading & integrated models).

Document new models to Group Model Risk Policy & Basel II standards

Produce regular (monthly & quarterly) scorecard monitoring reports

Identify key issues emerging in scorecard performance

Identify performance of different aspects of application scorecards

You will also be liaising with other groups within the bank on scorecard developments as well being involved in strategic decision making for the credit risk area.

You will have a high degree of numeracy as well as a degree with proven SAS Base modelling within Credit Risk and SQL /VBA skills

You will also have excellent scorecard development and management experience, such as development, (including sampling, strategy-setting and validation), monitoring and misalignment analysis.

Excellent opportunities exist in this growing Credit Risk team including management or secondment internationally.. £55,000.00 - Contact seller

Data Manager - SQL Server 2000 / SAS - London

SQL Server

Sat, 22 Nov 2008 09:04:29 GMT

r 2000 / SAS Data Manager is sought by a dynamic FTSE 100 company. In this varied role you will be responsible for data quality assurance across all data management and data transfer activities.
You will also implement and manage best data governance principles across the business, including managing external data supplier relationships. Ensuring database and associated processes meet and deliver the needs of the business. You will also manage and define data cleaning processes with stakeholders to ensure closed loop E2E processes between databases. Your role will include; systems and business analysis and data protection compliance.
To be considered you will have solid B2B database management experience, with experience of implementing data governance principles, managing external data suppliers and famililiarity of database programming and analysis, systems development methodologies, data modelling and database design. SQL Server 2000 database skills are highly preferable, though other databases such as Oracle considered. Advanced Excel and Access required, with project management and SAS ideal, as is a BA in Statistics, Mathematics or Computer Science.
Key: Data Manager, SQL Server 2000, SAS, Excel, Access, B2B data governance, London. £45,000.00 - Contact seller

SAS STAT Marketing Analyst - London
SAS STAT Analyst role role with

Sat, 22 Nov 2008 09:04:29 GMT

leading Marketing Consultancy.
This a hands on client facing role, working with the business development and account management teams to ensure that analytical solutions are properly presented, briefed, costed & delivered.
You will also be responsible for undertaking, delivering and presenting data analysis projects and will work directly with clients.

You will be applying statistical methods to maximise marketing effectiveness, analyse and segment data and understand CRM and its practical application.
Also interrogating marketing databases and providing business intelligence.

You will have a strong statistics background, with strong SAS / statistical modelling experience.
As well as SAS, ideally you will have SAS Macro, SAS Base, SPSS or equivalent statistical packages, GIS - MapInfo, MS Excel, MS Access, Viper / Faststats or similar.

Excellent opportunity to work on leading marketing projects and increase exposure to other SAS applications.. £60,000.00 - Contact seller

SAS Data Planner - London - FTSE 100

Driven SAS Data

Sat, 22 Nov 2008 09:04:29 GMT

Planner is sought by dynamic, growing data team of a FTSE100 leader. In this challenging role you will be supporting new product development, internal marketing teams and channels to plan the data driven elements of campaigns.
You will also develop and manage relationships between the data team and key stakeholders within the business whilst promoting and ensuring a data driven approach in project and campaign planning and using data intelligence to maximize opportunities in given product and channel areas.

From a data and campaign planning perspective, you liaise with direct marketing and product managers to develop data plans for various campaigns. Including - market opportunity and available volumes, targeting & selection criteria, test plans, campaign life cycles, 3rd party supplier management, channel planning and ROI models

To be considered you will be an experienced data planner, on either the client or agency side. You will have a track record of managing multiple projects to tight deadlines as well as campaign planning and execution experience.
Your experience will have been gained whilst working in a B2B data environment

Technically; you will ideally have solid SAS experience, though SQL and other applications used for data analysis and manipulation considered.
Excel also required, ideally with Microsoft Project Planner.

Excellent opportunity to join a fast growing team!. £45,000.00 - Contact seller

SAS Modeller / Campaign Analyst - London - West

As a SAS

Sat, 22 Nov 2008 09:04:28 GMT

Modeller / Campaign Analyst with one of the UK's leading companies you will be part of the Campaign Analysis team Function producing Predictive Modelling to the business.

You will be working on the standardardisation and measurement of all sales and marketing activity in SAS and be responsible for all pre and post Campaign Analysis.

Using SAS Logistic Regression, you will be targeting high value, high converting prospects in order to improve sales within the channel.

Part of your role will include mentoring 2 Junior Analysts who are responsible for delivery of a Churn Model.

To be considered you will have 3yrs SAS experience, ideally including SAS Logistic Regression, SPSS - Cluster Analysis, Factor Analysis, Multiple Regression, Conjoint Analysis, Alterian and Micromarketer (Experian's Mapping Tool).

Experience of team leading / mentoring hughly benefical.. £45,000.00 - Contact seller

Our client, a successful company operating in the publishing sector, is looking

Fri, 21 Nov 2008 07:16:25 GMT

for an outstanding candidate for the role of Senior Business Administrator. The successful candidate will be responsible for administering the transfer and integration of new fulfilment business into its customer services operation in Colchester as well as liaising with existing clients regarding their data integrity and reporting requirements. The role will report to the Customer Services Manager and will involve managing two staff in the Business Support team. The company provides membership and journal subscription fulfilment and transaction order processing for a variety of publishing and membership organizations. Key to these relationships is the transfer and management of data on behalf of the client organizations, as well as dealing with client reporting, setting up rates, new products, etc. The role requires the ability to understand sometimes complex subscription or membership relationship management and to use appropriate software to ensure the integrity of the information and to provide reports. The role also requires liaison with clients with a high level of communication and interpersonal skills. The ideal candidate must be able to demonstrate advanced Excel skills and the ability to read and write Crystal and SQL Server Reports is desirable. The candidate will be expected to liaise with customers, clients and prospects and will be expected to show their ability to learn quickly. Full training will be provided in the clients bespoke CRM (Client Relationship Management) system.. £0.00 - Contact seller

Job title: Purchase Ledger Clerk
Location: Blackfriars, London
Fri, 21 Nov 2008 07:16:24 GMT
/>Salary: £18000

Our Client has a 20 year heritage and track record of providing treasury and high performance transaction processing software to the world's leading financial institutions and corporations. The company has an outstanding reputation for quality and responsive service, and prides itself in helping its customers achieve long lasting benefits and results.
They are best known for providing functionally-rich, integrated and scalable solutions, which improve workflow, control and greatly reduce transactions costs for customers. The company is the market leader in foreign exchange transaction processing and is widely recognized for its global back-office solutions. Its award-winning and popular treasury management products are used by leading organizations around the world. This company has 500 employees servicing over 300 banking, corporate and central bank customers, operating out of 12 offices worldwide. Our software processes millions of transactions, aggregating to trillions of dollars every day.

Job Description
Due to continued expansion in the London Finance Team, they require a Purchase Ledger Specialist looking to work in a progressive, fast paced business environment. The purpose of the role is to ensure the smooth operation of the purchase ledger process, including the accurate processing , coding and payment of supplier invoices and staff expense claims. The role requires experience with handling a high volume of invoices and staff expense documentation from different European Countries.

Key Responsibilities
· Maintenance of Purchase Order Register & matching of Supplier Invoices
· Ensuring the appropriate Approvals are obtained
· Coding of Invoices and then post to Ledger
· Payment runs to Vendors & Vendor Reconciliations to the back office systems
· Assist in improving the purchase ledger process and systems
· Preparing and processing expense claims with receipts in line with Company policy
· Administer and process applications for corporate cards
· Query handling i. e. queries relating to expenses claims/cost centres charged etc.
· Payments runs to Employees for Expense reimbursement

Required Skills and Knowledge
· Advanced knowledge of Microsoft Excel
· Working knowledge of Epicor Financial Enterprises accounting system is preferred but not essential
· Drive and ambition to progress and achieve
· Self-starter who is highly organised and able to meet deadlines
· Ability to build relationships with internal clients (both local and offshore)
· Strong communication skills (German and/or Swedish as a 2nd language would be an advantage)

This is a fantastic role for an individual who wishes to take the next step in their career and really prove themselves in a fast paced environment. You will be outgoing, driven and progressive and in return will receive a comprehensive benefits package and competitive salary.. £20,000.00 - Contact seller

CRMDevelopment Mgr (CRM Implementation) Cont/Perm Global Petrochemical Industry

Thu, 20 Nov 2008 07:18:06 GMT

, Market Rates or Salary and full package negotiable depending on experience Purpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

CRM Development Mgr (CRM Implementation) Perm/Cont Global Petrochemical

Thu, 20 Nov 2008 07:18:06 GMT

Industry, Market Rates or Salary and full package negotiable depending on experience Purpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

CRM Project Mgr (Full cycle from concept through to implementation) Interview

Thu, 20 Nov 2008 07:18:05 GMT

w/c Mon 17th Nov Cont/Perm Global Petrochemical Industry, Market Rates or Salary and full package/bonus will be negotiable depending on experience Purpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £70,000.00 - Contact seller

CRM Project Mgr (Implementation) Interview w/c 17. 11 Cont/PermCRM Project Mgr

Thu, 20 Nov 2008 07:18:05 GMT

(Full cycle from concept through to implementation) Interview w/c Mon 17th Nov Cont/Perm Global Petrochemical Industry, Market Rates or Salary and full package/bonus negotiable depending on experience andto be discussed upon applicationPurpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

CRM Consultant - Project Manage Full Life CycleCRM ImplementationClient looking

Thu, 20 Nov 2008 07:18:05 GMT

to interview this week, i. e. w/c17th NovemberContract, initial period 6 months but may also consider permanentGlobal Petrochemical Industry, Market Rates or Salary and full package/bonus to be discussed on application and naturallydependanton experiencePurpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

CRM Consultant - Project Manage Full Life Cycle CRM Implementation Client

Thu, 20 Nov 2008 07:18:05 GMT

looking to interview this week, i. e. w/c 17th November Contract or Perm, initial period 6 months for contractGlobal Petrochemical Industry, Market Rates or Salary and full package/bonus to be discussed on application and naturally dependant on experience Purpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parenton customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

CRM Programme Manager (Change Mgt / Implementation etc) Contract Global

Thu, 20 Nov 2008 07:18:04 GMT

Petrochemical Industry,Ratesnegotiable depending on experiencePurpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and Parent on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

This is a great chance to work for a top law firm based in Central London. This

Thu, 20 Nov 2008 07:18:03 GMT

role is responsible for managing and developing the firm's database InterAction across the firm. You will promote, implement procedures, manage and develop the contact management system in line with the firm's CRM and Marketing strategy. Duties: Manage the day to day operation of the CRM Database, Work with Partners, Fee-earners and Secretaries throughout the firm to promote contact management in line with the firm's CRM and Marketing strategy. Encourage all to use InterAction to support the strategy. Implement, manage and chair an internal InterAction user group to encourage the usage of InterAction and understanding of business requirements. Make recommendations for the development of InterAction based on feedback from the User Group, Marketing and Management Board. Promote the benefits of InterAction to the firm through use of the intranet and input into marketing emails. Design, develop and deliver a data enrichment programme. You will have the following background: Experience within the professional services industry is essential. Experience of working with fee-earners using a CRM system is essential Experience of using InterAction is highly desirable Knowledge of databases and data manipulation is essential. Experience within a law firm is desirable. Experience of delivering training to end users. Experience of creating and generating reports from a database. Strong database analytical skills essential Education and Qualifications: InterAction Administration Course is desirable. Person Specification: Ability to remain calm under pressure. Ability to work without supervision. Ability to be pro-active and use initiative. Have an enthusiastic manner. Team player who is flexible and adaptable. Ability to build relationships at all levels of the practice and with internal users and external contacts.. £40,000.00 - Contact seller

Team Leader (Target oriented Customer Services)
22K to 28K Excellent

Wed, 19 Nov 2008 07:21:21 GMT

nt benefits including Private Medical Insurance

A well established company of 20 years with twenty offices across North America, Europe and Asia Pacific is looking to recruit a Team Leader / Supervisor to lead, support and motivate a team to achieve business, team and individual objectives. You will ensure service delivery is met on a daily basis in line with department guidelines.
This is a great opportunity for someone with previous management/team lead experience (min 2 years). Fluency in any of the European languages is an advantage.

YOU MUST HAVE EXPERIENCE IN A TARGET ORIENTED ENVIRONMENT & SLA Metrics. £28,000.00 - Contact seller

The Company
My client is one of Europe's leading providers of value

Wed, 19 Nov 2008 07:21:21 GMT

added solutions to enterprise customers in the areas of CRM, Business Intelligence, Data Management and Field Service Management. Not only are they the UK's leading Microsoft CRM partner but also have strategic partnerships in place with leading organisations such as Siebel, Business Objects, IBM, Ab Initio, Dexterra and Cable & Wireless.

The Role
? To work in conjunction with the sales and marketing team to develop the go-to-market proposition for CRM and Field Service related solutions; including service management, workforce management, scheduling, mobility, business intelligence.
? Achieve contracted revenue targets from development of new business opportunities.
? Effective communication both orally and written, in order to sell high value added propositions of circa £1M - £2M at boardroom level.
? Co-ordinate with internal and external resources in the preparation of lead generation campaigns, commercial proposals, technology demonstrations, negotiation of terms etc.
? Utilise consultative approach to deliver best practice and thought leadership in order to address customer's specific circumstances and business drivers.
? Manage multiple customer bid campaigns in parallel, often with multi-tier relationships and 6-12 month sales cycles.
? Liaise closely with technology partners to enhance our relationships and relevance with the objective of being their preferred implementation partner.
? Provide excellent customer experience which underpins the company brand.

The Person
? Proven track record of selling enterprise applications and consultancy services with long and complex sales cycles.
? Subject matter expertise in one or more of the following: ERP, CRM, Service Management, Business Intelligence (BI), Scheduling or Workforce Management.
? Excellent business consulting, customer management and presentation/communication skills
? Able to articulate the concepts and benefits of ROI, matured through experience of selling to senior management/C-Level.
? Ideally educated to degree level.. £70,000.00 - Contact seller

Chordiant / Epiphany / Aprimo /"Campaign Elements" - Campaign

Wed, 19 Nov 2008 07:21:21 GMT

Manager-£45,000

This FTSE 100 international leader, is seeking a dynamic campaign manager to become part of their data driven and outgoing team.

You will be planning, building, tracking and evaluating large budget, multi-channel campaigns and be responsible for Campaign Planning, Targeting Recommendations, Campaign Delivery, Campaign Evaluation, Contention Management, Customer Contact, Contention Management & Planning and Campaign Customer Analysis.

Firstly; you must be outgoing and be able to present and communicate well.
You will also have good campaign delivery capabilities with a good understanding of business delivery requirements and a solid understanding of campaign targeting tool kit, which includes data interrogation and manipulation skills, and campaign management.

You will also have experience of database marketing and any tools such as Chordiant, "Campaign Elements", Aprimo, Epiphany, Alterian, Unica or similar are highly beneficial as well as solid SQL.

You will have the opportunity to x-train and gain SAS and move into more complex areas such as predictive modelling and statistical analysis if desired or progress into Senior Campaign Management.

Excellent opportunity to work with the latest marketing tools and big budget campaigns.

Key: "Campaign Manager", "Campaign Elements", Chordiant, Epiphany, Unica, Aprimo, SQL, London. £40,000.00 - Contact seller

Microsoft Dynamics CRM Implementation Consultant - SQL Server, . NET - with

Wed, 19 Nov 2008 07:21:21 GMT

demonstrable experience of designing & implementing CRM business solutions, preferably but not essentially using Microsoft Dynamics CRM, required by leading IT solutions organisation. Working in this customer facing role as part of a CRM project team, you will provide an implementation resource for in-house & client-based Microsoft CRM projects. Key responsibilities will include capturing & analysing customer business requirements, customising & delivering new implementations, & enhancing existing customer implementations. You will also contribute to detailed estimations of effort pre-delivery, user-familiarisation & support post delivery, & ongoing development of the CRM project team's procedures & practices. In addition to first class communication skills, applicants should have an understanding of the full development life cycle including experience of business analysis, system design & end-to-end solutions delivery preferably to external customers. Strong experience of SQL Server & CRM applications is essential with any knowledge of Microsoft Dynamics CRM, the Microsoft . NET framework & broader Microsoft infrastructure-related products advantageous. Further experience of data migration & user training would also add value to any application. This is an outstanding opportunity to join a leading IT solutions organisation offering a relaxed yet very professional environment with a healthy social scene & unrivalled opportunities for personal & professional development.. £40,000.00 - Contact seller

CRM Implementation Consultant with demonstrable experience of designing &

Wed, 19 Nov 2008 07:21:21 GMT

implementing CRM business solutions, preferably but not essentially using Microsoft CRM products, required by leading IT solutions organisation. This is an excellent opportunity to break into the Microsoft Dynamics CRM arena, whether you are a Consultant from a non-Microsoft background or a Microsoft Consultant looking to further enhance your experience with related products such as Navision. Working in this customer facing role as part of a CRM project team, you will provide an implementation resource for in-house & client-based Microsoft CRM projects. Key responsibilities will include capturing & analysing customer business requirements, customising & delivering new implementations, & enhancing existing customer implementations. You will also contribute to detailed estimations of effort pre-delivery, user-familiarisation & support post delivery, & ongoing development of the CRM project team's procedures & practices. In addition to first class communication skills, applicants should have an understanding of the full development life cycle including experience of business analysis, system design & end-to-end solutions delivery preferably to external customers. Strong experience of CRM applications is essential with any knowledge of Microsoft Dynamics CRM / Navision, SQL Server, the Microsoft . NET framework & broader Microsoft infrastructure-related products advantageous. Further experience of data migration & user training would also add value to any application. This is an outstanding opportunity to join a leading IT solutions organisation offering a relaxed yet very professional environment with a healthy social scene & unrivalled opportunities for personal & professional development.. £40,000.00 - Contact seller

Do you love data? Do you love data driven marketing? You love data driven

Wed, 19 Nov 2008 07:21:21 GMT

marketing for a forward thing insight agency? Lucky for you found us then! My client is one of the South Wests leading insight and data marketing agencies, operating for a range of clients right across the UK. They need an experienced account manager, and key will be providing clients with advice based on exceptional knowledge of the data available, ensuring a best in class insight marketing/data service is provided, which in turn will develop into long term business relationships Ideally you will have a background in the planning and buying of data, be it client or agency side, comfortable in meeting and explaining the benefits of what data can bring to a clients business As expected, to be considered you will have an in depth knowledge of data sources, analytical approach to campaign analysis, with a proven track record within data account management and marketing services. Along with your technical experience, youll need cracking written and verbal communication skills and the ability to look at new and innovative data solutions A great chance to help in the development and further growth of this well respected agency To discuss further please call Mike today! Shine Resourcing are a specialist Market Research and Consumer Insight recruitment firm. Founded on over 30 years business experience, Shine are proud to offer a bespoke and personal service: Individual recruitment solutions for individual needs.. £35,000.00 - Contact seller

Job Title: CRM Consultant / Implementation (Microsoft)
Location

Tue, 18 Nov 2008 07:19:37 GMT

ion: Suffolk
Salary: £30-40k Benefits
Skills: CRM, Consultant, CRM Implementation Consultant, CRM Projects, Implementation, MS Server & Dynamics, CRM applications, SQL Server knowledge. Microsoft Dynamics CRM, Exchange, . Net and any Microsoft certifications are desirable.
CRM Implementation Consultant. Fantastic brand new opportunity has opened up within leading IT Company. We are looking to recruit for an experienced CRM Consultant to join our project team to provide an implementation resource for internal and external Microsoft CRM projects. CRM Consultant will play a key role in establishing business requirements, delivering new Microsoft CRM projects and enhancing existing customer Microsoft CRM projects(Implementations). Successful CRM Implementation Consultant would have a good understanding of of end to end systems development, business analysis, system design etc. You would also have experience of MS Server & Dynamics products , CRM applications and SQL. Any CRM Consultant with applications in Microsoft Dynamics CRM or Microsoft Windows & Exchange or Microsoft . Net would be advantageous but not essential. CRM implementation Consultant would be an organised self starter with a flexible approach to change, coming from a similar career background with experience of designing and implementing CRM business. £40,000.00 - Contact seller

FILE: ERP/IT VAC: 4266 REC: BS Vantive CRM Consultant Munich, GERMANY Long Term

Tue, 18 Nov 2008 07:19:37 GMT

rm, CONTRACT We are instructed to only submit to our Client candidates whose qualifications and experience match clients specification and are able to work within the UK. We are in urgent need for a Vantive CRM Consultant for one of our international clients. QUALIFICATIONS/EXPERIENCE: You will need to have development language of Vantive CRM in Visual Basic; knowledge in Databases also required functional knowledge in CRM. UK based consultants will be given first priority. Applicants must have relevant visa documentation to work in EU Countries. Salary Range: please specify For more information please contact woodland. If you are interested in learning more call us and/or email. If you are not sure we have your latest CV do send (Woodland do not put forward candidates without discussion your application is treated in confidence until YOU say put forward). If you are interested in this position please contact me or any other member of the Recruitment Team as soon as possible. Bina Solanki Recruitment Consultant Please Note: Some of our Clients could require references and documentary evidence of qualifications.. £0.00 - Contact seller

553007 CRM Consultancy Manager Maidenhead £58-60k Base + £10k Performance Bonus

Tue, 18 Nov 2008 07:19:37 GMT

+ £5. 4k Car Allowance + Pension, Private Healthcare The Company Our client is the UK's leading integrator of CRM, Business Intelligence & Accounting solutions. They customise and deploy market leading products to client requirements, using their own development and consultancy resources to lead in the total solution delivery. Founded in 1998, they have more than 500 customers in the UK and Europe, ranging from large corporate and public-sector organisations to small and medium sized enterprises. The company is focused on building dependable IT-enabled CRM, BI & Accounts solutions which empower people, create ongoing competitive advantage and deliver measurable return on investment. The Position This is an excellent opportunity to join the company during a period of sustained growth and expansion. They have a need for a CRM Consultancy Manager to be responsible for the successful delivery of CRM Project Management and Consultancy for all CRM Projects. This role covers the entire CRM product portfolio Microsoft Dynamics CRM, SAGE CRM and SalesLogix. This will involve line management responsibility of the CRM Consultants and Project Managers. The Person The successful person will have the below experience and abilities:- Proven track record of managing a highly profitable CRM team. Proven track record of delivering medium size CRM projects to time and budget. Proven track record of customer satisfaction (with case studies). Candidates will ideally have experience of Microsoft Dynamics CRM (ideally with SDK and Scribe experience), SAGE CRM or SalesLogix. PRINCE2 Practitioner. Degree in computer science, business management or equivalent. Basic accountancy knowledge (cash flows, P&L etc. ). Excellent verbal and written communication skills. Strong problem solving and analytical skills. Proven track record of on-the-job learning and inter-company promotion. Experience in a consulting/project management role with expertise in multiple business environments/models. The applicant must have commercial experience working within the CRM software market sector and in a customer-supplier environment. High degree of personal organisation and responsibility. Resourcefulness and flexibility. Teamwork skills. Current driving licence. This would be an ideal opportunity for a senior consultant / project manager / junior team lead that has worked extensively with Dynamics CRM or SAGE CRM and is hungry for the next challenge. A good skill set and eagerness to learn and go up the ranks is more important than extensive programme management / managerial expertise.. £70,000.00 - Contact seller

A successful Blue Chip, South West based client of mine are currently looking

Thu, 13 Nov 2008 10:04:13 GMT

for an Application Support Analyst. The successful applicant will provide assistance to clients with any queries or problems via telephone or remote access. The postholder will act as a first point of contact and support for the 3rd party CRM system used by the business. This will include system administration, troubleshooting and escalating issues to the software vendor where necessary. The job outline is to ensure that clients receive a high quality support service in accordance with their software maintenance contract. The successful candidate must be able to work under pressure in a customer facing role and be able to communicate clearly and concisely at all levels both verbally and in writing. You will need experience of supporting complex software applications and a high level of experience using Microsoft Operating Systems. Knowledge of relational databases (Oracle/SQL Server) and the concepts behind them would be desirable as well as experience in supporting applications based on web technology (HTML, ASP, Java) My client is offering a competitive salary, company bonus and comprehensive benefit packages. GCS IT Recruitment Services is acting as an employment agency in relation to this vacancy. £22,000.00 - Contact seller

Our client is a cutting edge IT Software company based in West Sussex. In the

Wed, 12 Nov 2008 09:38:41 GMT

past 5 years they have enjoyed dynamic growth and success in the UK with market leading products that compete with the industry's most reputable names.

Owing to a fantastic recent contract win which they forecast will significantly increase their turnover and profile within the coming years they are actively seeking to recruit an experienced CRM Specialist who will be responsible for an entire operation including Business Development, Implementation and Operational Management. You will be required to identify and develop large, strategic accounts and effectively manage the process from the initial presentation to the implementation. It is essential that you have a high level of expertise within business development, operational management and experience with selling CRM systems.

The successful applicant will effectively be responsible for running their own subsidiary company in conjunction with the parent organisation. This in turn will offer the successful candidate a unique opportunity to be part of a company that could potentially be classed as the market leader in the UK.

A genuine all-rounder is required and an entrepreneurial individual would be well suited to this role - perhaps someone that has run their own business specialising in selling CRM systems. The future career and earning potential opportunities that are on offer in this case are limitless.

If you feel you have the drive, motivation, knowledge and expertise for this position please initially forward us your CV and we will contact you to discuss your application in more detail.. £60,000.00 - Contact seller

Our client is searching for a Project Manager to be responsible for the delivery

Wed, 12 Nov 2008 09:38:41 GMT

of data into customer programmes within the automotive industry. For this role you will need experience of either the retail motor trade, automotive manufacturer or similar, with experience of working with Dealer Management Systems, have proven project management experience, experience of Data Analysis and have strong negotiating skills. The role is to work with customers to ensure the ongoing supply of information, renegotiate contracts, be responsible for the quality of the data supply, testing and implementation of all new functionality, to complete regular 6 Sigma quality checks and act as the link between suppliers. Some travel will be required within the UK and Europe.. £43,000.00 - Contact seller

Job description Have you ever wanted the chance to find that "dream city job"?

Tue, 11 Nov 2008 07:23:08 GMT

Well this could be your calling! Our client is a city based business intelligence provider and the leader its field. In brief you will be a highly skilled Consultant using Microsoft CRM technologies. Any other CRM experience is desirable but not essential (SAP CRM, Siebel, Pivotal etc) This role will provide CRM team leadership, expertise, delivery and consulting to a variety of large corporate clients. Working with a team and reporting to the CRM Practice Group Manager, the Senior Technical Consultant must understand a client's business problem, architect a viable solution and guide the implementation of that solution within the client's environment. * Working with client companies to establish the business need. * Scoping the solution by providing a clear, accurate and workable brief and then ensuring this works in practise. * Devising and delivering appropriate CRM architectures and technical solutions * Acting in a consultant role with the client, providing liaison, ongoing communication, managing client expectations and dealing with client issues. * Supporting business development and pre-sales activities including proposal writing. Experience This role requires experience of architecting and leading the delivery of CRM projects in large corporate environments and requires someone who understands how business works* A range of experience of delivering CRM solutions including user interfaces, workflows and system integration, particularly using the Microsoft Dynamics CRM technology stack end -to-end. * A proven track record of successful implementation of a number of leading edge technological solutions within blue-chip large client companies, preferably across a number of business verticals * A proven ability to develop clear understandings of clients' needs and the ability to incorporate them into a solution. * Experience of consultancy roles in software delivery. * Experience in a delivery-orientated IT environment. * Proven leadership, mentoring and coaching experience. General Skills & AbilitiesThe successful person in this role will have a passion for technology and for helping businesses get the most out of CRM. They will be able to operate with confidence in the CRM arena. To do this, they will need to possess some essential skills and abilities: * Highly self-motivated and goal orientated. * The ability to show initiative and lead others to a solution. * An intelligent, analytical and pragmatic approach to problem solving. * Excellent relationship building skills with clients and colleagues. * Experience in executive-level writing, negotiations, and presentations. * First class written and verbal communication skills. * The enthusiasm and ability to motivate and inspire others, as both a leader and a team player. Technical Qualifications and Skills * First Class / Upper Second Class IT-related degree preferred * Microsoft Certified Professional - premium level preferred, i. e. MCITP, MCDBA, MCSD * Essential experience of the following specific technologies: o Microsoft Dynamics CRM 3. 0 o Microsoft . NET (2. 0) development in C# o Microsoft SQL Server 2005 Relational Database * Experience in the following is also desirable, but not essential: o Microsoft Dynamics CRM 4. 0 o Microsoft . NET (3. 5) o Microsoft Office SharePoint Portal Server (MOSS) o Microsoft SQL Server 2005: ? Analysis Services ? Integration Services ? Reporting Services ? Data Mining ? Microsoft Office ProClarity / PerformancePoint Servers o Other CRM technologies, e. g. Siebel, SAP CRM, Pivotal, Onyx, Saleslogix etc. o Other enterprise Relational database technologies, e. g. Oracle, DB2, Ingres, Informix, Sybase etc o Experience of Corporate ERP and Accounting systems, e. g. SAP, Siebel, Oracle Apps, etc. £60,000.00 - Contact seller

One of Europes leading Database Marketing companies urgently requires a Senior

Tue, 11 Nov 2008 07:23:08 GMT

Accounts Consultant/Director. If you are an experienced Accounts Consultant/Director looking for the next big career move want to work in the Buckinghamshire area and earn up to £70,000+Bens then apply now !!! The main focus of the role is to own and manage the relationship and subsequent delivery of data led marketing activity to specific client accounts, including resources and manpower, in order to ensure that this client supply the best service possible to their clients at the same time ensuring that operational and commercial objectives are met. This is a client facing role that requires considerable experience, both from an agency perspective and ideally client side. The role combines practical hands on experience plus the ability to build and develop client relationships based on added value, thought leadership and a proactive, consultative approach. The ideal Accounts Consultant/Director will be educated to degree level or equivalent Business/marketing qualification(or have relevant industry experience), 5+ years experience within the marketing industry Senior Agency position held. Ideally sector experience in, Oil & utilities, but also IT, Telco, High Tech. Have Clientside experience in a marketing discipline. Understanding of data from a marketing perspective. Practical achievement in the following skill areas: Relationship building, Business Development, CRM and its practical application, Design, development, implementation & management of marketing databases, Data quality management. Project management, Software Experience including: MS Excel, MS Access or equivalent, MS Powerpoint. Other useful experience: Faststats or equivalent, Cascade Campaign Management, Excelsior Reporting Tool. In return you will be offered an unrivalled benefits package and career progression.. £70,000.00 - Contact seller

CRM Programme or Project Manager (Implementation) Contract Global Petrochemical

Tue, 11 Nov 2008 07:23:08 GMT

Industry Salary negotiable depending on experience plus a full & comprehensive package + bunus Purpose To manage the development programme and then to lead the implementation and adoption of customer management capability, ensuring the best standards of customer management, to create long-term value. To manage the liaison between Co. and MISC on customer management matters, to ensure that Co. continues as the Groups lead CRM development centre and benefits from the strategic and financial support of the parent. To act as the voice of the customer in respect of Co. 's web presence, to ensure that Co. leverages the global reach of the internet in support of the transformation of Co. into a global solutions provider. This role currently has no direct reports, but is responsible for building the CRM development plan through effective influencing and cross-functional working with colleagues from other functions Once the plan is approved, this role is expected to have 3 direct reports This role will be responsible for managing and controlling the development budget identified in the CRM development plan. KEY ACCOUNTABILITIES Lead the development of the CRM programme plan, including preparation of the budget and timeline, building of the investment case for change and the identification of the resource requirements; liaising with the other change initiatives within the Group, to ensure that the projects are delivered on time and on budget. Coordinate the global CRM programme of activities to ensure the best standards of customer management that create long-term value. Oversee the development of new technical applications and capabilities that are defined in the CRM programme plan, working with IT to ensure timely and effective delivery Define customer experience service standards that are consistent with the brand, vision and mission of Co. ; implement customer-defined operational quality standards, monitor performance and drive the active management of variances Establish a Customer Knowledge analysis and reporting capability on a timeline consistent with the delivery of the enabling IT systems Manage the liaison between CRM development team and the appropriate functions in parent company , ensuring that Co. becomes the Groups main centre of excellence for CRM MINIMUM IDEAL Demonstrable track record in CRM, marketing or customer management in a B2B environment Experience of working in or closely with IT on development projects ~5 years experience working with external providers and all levels within an organisation, up to and including the CEO International business experience Change implementation experience Strong project management experience Business-to-business understanding Web-related IT rollouts and design Proven interpersonal skills Strong influencing skills across all levels of organisations Astute problem solver and well developed analytical skills Strategic thinker, able to look at bigger picture Strong budget management IDEAL Programme / project management experience Experience writing / preparing business case documents for senior management consideration Online experience Exposure to market research and / or customer satisfaction tracking Shipping experience High degree of knowledge and understanding of CRM Understanding of data management PRINCE 2 or other project management discipline 6 Sigma certification Process mapping / evaluation Customer focused. £0.00 - Contact seller

Accounting IT Software Consultant (Also Consider CRM/ERP B/Gnds) Dorset based IT

Tue, 11 Nov 2008 07:23:08 GMT

Software Co. within the Bournemouth area seeks an Accounting Software Implementation Consultant preferably with an understanding and interest in IT and accounting systems such as Sage etc or alternatively, someone with a CRM or ERP background who can be trained. Given the nature of the role, you will have the nnatural ability to communicate at a senior level with clients as well as having a confident and professional manner. People skills and the ability to work in an structured environment are highly important to the job The primary roles will be Working with Accounting Software or CRM / erp (training provided) * Work with sales on project plans and handover * Project Management * Develop documentation and processes * Convert data where possible * Advise client on best use of software * Plan and train on software * Document and Report Designs * Liaise with programmers on any bespoke requirements Support (Telephone and On site) * Technical Issues Sales Support Training will be given where required both internally and externally. Summary; The Salary is negotiable depending on experience. In addition, there is a bonus scheme, a car payment plan is included and Company profit share and Pension.. £0.00 - Contact seller

THE COMPANY Leading specialist in a range of software licensing, PC hardware and

Mon, 10 Nov 2008 17:11:02 GMT

Information Assurance products and services to the public and private sector are looking for a professional individual with a background focused on providing excellent customer service. THE ROLE Customer Relationship Manager Responsible for providing excellent customer service. Responsible for CRM strategy, review processes for internal and external Customer Services. Deliver training to employees on customer care Contribute to Bids and Tenders Review and improve all communication to customers Project Management of the CRM system SKILLSET/BACKGROUND Proven customer focused background - within the Technology sector an advantage. Dedicated to exceeding customer expectations in customer care and service. Ability to communicate and negotiate effectively as well as manage and develop relationships with customers. £25k - £30k base (dependent on experience) plus benefits and excellent future career opportunities.. £30,000.00 - Contact seller

CWCS Managed Hosting, a fast-growing Web Hosting Company based in Nottingham

Mon, 10 Nov 2008 17:11:01 GMT

, UK, seeks an experienced Customer Service Exective. We provide web hosting services to clients world wide. We are looking to recruit a self motivated individual with excellent communication and organisational ability, having a good command of English spoken and written. Required skills/experience:Experience working within a customer service team is an advantage. However, not necessary for applying as full training is provided. Position Description:Your primary role will be to resolve customer support issues for a wide range of customers. You will have strong communication skills, have a strong customer focus and be able to work quickly and effectively. Salary:- Negotiable, depending on experience. £0.00 - Contact seller

Our client is a solutions seller and development partner for Sage AccPac and

Sat, 08 Nov 2008 07:20:39 GMT

Sage CRM and has delivered integrated CRM solutions for many clients from small local companies to some of the largest in the world.

With a great pipeline of work, they are now looking for a proven and experienced Sage AccPac or Sage CRM consultant to work on exciting projects with their prestigious list of clients.

The successful candidate must have strong experience of full life cycle implementation in a CRM environment, and at least a year of implementing and supporting Sage AccPac or Sage CRM systems.

Skills:
* Solid understanding of CRM systems with strong AccPac or Sage CRM
* Good technical knowledge
* Excellent communication and client facing skills
* Good team player
* At least 1 Sage CRM or AccPac full life cycle implementation
* Strong customer focus and the ability to exceed expectations

This is a great company who provide on going support and training, an excellent team culture and environment and a good work/life balance, with the chance to work with cutting edge technologies. Please contact Jake King at Ambis for more info and to apply.. £45,000.00 - Contact seller

Our client, part of a global advertising network, specialises in the provision

Sat, 08 Nov 2008 07:20:39 GMT

of end to end data driven marketing services and solutions encompassing database management, data interrogation and analytics. The following skills and experience are required:* Experience of using tools to extract and process data for direct marketing campaigns (Alterian & Epiphany preferable but knowledge of any analysis, data exploration, reporting or campaign management tools is useful)* Understanding of the campaign process including selections, list building, suppressions, control cells etc* Understanding of relational databases and data structures* Ability to support client queries regarding campaign selections, use of tools or data integrity* Ability to discuss data issues with clarity and confidence to people with varying levels of technical understanding i. e. both internally within the company and to clients* Excellent client facing skills, including presentations, proposals and problem solving* Responsibility for status meetings and for proposing/progressing action points from these* Be prepared to travel to client offices (or their agencies) as required* Engage in the clients business and understand how we can meet their marketing requirements* Proven ability to multitask and to prioritise accordingly* Strive to exceed clients expectations and to give added value to projects* Ability to work within a team and to help colleagues as required* Be proactive and a self-starter (theres no spoon-feeding here!)* Have a can do attitude and be solution focused* Enthusiastic with a strong work ethicThis role represents an outstanding opportunity for advancement with this well respected and innovative organization.. £31,000.00 - Contact seller

Our client is part of a global marketing services network providing end to end

Sat, 08 Nov 2008 07:20:39 GMT

CRM services to a diverse range of companies across all business and industry sectors. The role is within the client services division supporting senior account team members in the day to day running of client accounts. The candidate must have an appreciation of data driven marketing, be able to prioritise workload and multi task, be a good team player with a positive can do attitude. THIS IS A GRADUATE ENTRY LEVEL POSITION and only candidates educated to degree level with a minimum of 8 GCSE's (including Maths and English at B grade or above) will be considered for this role. This company is very highly regarded within the market place and places great emphasis on employee training and career development.. £21,000.00 - Contact seller

Our client is a cutting edge IT Software company based in West Sussex. In the

Sat, 08 Nov 2008 07:20:39 GMT

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